Budget Truck Rental

Worst experience ever!!! I reserved a truck one week before, and at noon in the day before my pickup, I got a call said they don’t have a truck!!! What a Fxxk. I called the customer service, they said they will lookup other solutions, but no answer!!! It’s the end of the month, how can I found a truck in the last minute!!! Definitely don’t rent a truck from them!!!

Absolute worst service experience I’ve ever had. Reserved a truck to pick up at 8:30 AM. Took a cab to the address given only to find out it doesn’t exist. Called to ask where they were and the man on the phone was immediately rude and told me the pickup was somewhere on Elston he then ‘transferred’ me to a rude woman by saying, «I’ve got this lady on the phone, she’s freaking out.» The woman then told me my truck wouldn’t be ready until THREE O’CLOCK that free noon, completely unapologetically. When I started asking for help she told me that crying wasn’t going to help either of us and that she tried to call but they had the wrong number on file. Instead of sending me an email, they just waited until I called. I hung up, scrambled to find another truck in the city and called back to cancel. When I let them know I was canceling and going to review them poorly, the man on the phone yelled ‘F*UCK YOU’ and HUNG UP. Never ever ever ever ever use this service. You WILL be disappointed. PS– actual rating is zero stars.

If I could give this place negative 5 stars I would. Reserved a truck for the weekend to move, got a call earlier in the week to schedule what time I wanted to pick up the truck on the weekend. seemed normal told him 9:45 AM. Got a call the day before I needed the truck from a woman named Rose. Worst Budget rep ever. Just told me I would be able to pick up the truck at 11 AM. I said I already scheduled one for 9:45 am earlier in the week and s my movers were coming at 10:30. She proceeded to go off asking why I was being so difficult and that I was causing a «federal case» trying to come in earlier. She ended the conversation by saying, FINE COME IN at 9:45 AND WAIT IN LINE. and hung up on me. Stay away from this place. On the other hand the customer service for corporate budget was very kind in canceling my reservation and promising to follow up after they have senior management call rose.