Better Business Bureau

How can consumers trust an ORGANIZATION that charges business an annual fee going from an F rating to an A+ !!! I did a lot of research and was flabbergasted at how badly the BBB is perceived. It’s sad when most consumers rely on a non-​profit organization, thinking that they’re collecting the bad guys profile and doing good for prospects and/​or clients. It disgusts me from hearing companies on YouTube that got irreversible damage to their business due to the Better Business Bureau’s actions. I am a consumer and hearing and reading many thing about the Better Business Bureau made me write a review. Gullible people will immediately look at the BBB to hire businesses, however, it’s important on who you’re relying on! A company in Florida successfully sued the BBB due to unethical actions! After reading that they charge businesses to «look good» made me feel bad for companies that are striving to grow. Watch out! There is a lot that goes on behind closed doors!
Don’t believe me? Check out these links about how terrible the BBB really is!
And one from ABC News!

The BBB is a 100 year old organization and unfortunately they are run like they are 100. They give out to accredited business a certificate at the end of every business year stating that they are complaint free. Yeah, another year has passed for those business that care to work hard and maintain a great reputation. Then they tell you you can hang it on your wall, but you are not allowed to tell the public via our website that we have successfully achieved another complaint free year of business. This seems crazy to me the award is for the previous year of business. In the last few months we have recieved multiple phone calls from various vendors trying to up sell us paid positioning and advertising such as buying banner advertisements, videos etc basically trying to up sell us on a business that we still cannot figure out what we get for the 695.00 we pay them every year. The BBB needs a serious make over. Instead of jumping right to the up sell to their accredited business’s they need to define what it is they do for their members. Did I forget to state we get a cheap plague and a new sticker every year to put in our office. Oops we don’t have a public office maybe I can use it for a cutting board.

I just keep wondering about the other reviews stating the BBB Chicago accepts bribes, because there is no other explanation for the way my complaint were handled.
It’s the first time ever that I have made a complaint with the Better Business Bureau and I am sad to say: I am extremely disappointed by the fact that BBB Chicago closed my case without even inform me.
I have paid Surrogacy in India also known as Surrogacy Abroad almost $ 50,000.00 to help me have my own genetic child using a surrogate in India. This company crushed all my dreams of being a father and also took all my savings promising me a guaranteed program, during the process there were all kind of mistakes, the frozen semen was not viable, the number of Frozen Embryos were different from the report they sent me, one moment I had 14 Embryos and after they transferred 3 there were only 6 Embryos left. The collection room had no faucet to wash your hands just a bucket with a mug inside and no toilet neither just a hole on the floor… There is no space here to write everything, but I ended up with no child on the Surrogacy Abroad guaranteed program.
Anyway after I filed the complaint with BBB Chicago, Mr. Samson the owner of Surrogacy Abroad received 2 notices and did not respond to any of them and when he decided to do he just said that he could not discuss the complaint in public because it has Confidential medical information… I wrote back to BBB that this case has nothing to do with any confidential medical information, I have even sent a copy of my contract with Surrogacy Abroad but it seems BBB Chicago closed my case without letting me know and the last activity in my case was: Case Closed AJR.
Mr. Samson still open for business to crush, to hurt financially and emotionally more American people.
I sent two emails to the lady responsible for my case on the Better Business Bureau but I have never heard back from her…

I was researching two different companies for the same work to be done.
The first company received A+ rating and nine complaints, most about the work done.
The second company received an F rating and had three complaints.
How does that work !

This branch of BBB is an independent franchise as part of CBBB. They are supported by the revenue generated from the businesses they supposed monitors. Recently, I filed a complaint against Sears Home Service related to Sears protection plan. Sears asked them to close the complaint. BBB ignored my rebuttal and arbitrarily closed the complaint. I am disappointed by BBB’s action but not surprised as take money from Sears and protect Sears interest. This is a proverbial case of .the fox guarding the henhouse

I’ve worked with the BBB twice. The first time fell flat (as in the company did not respond to the complaint). The second time ended in a favorable resolution.
Working with the BBB does not mean that you’re taking any sort of legal action against the company and so you actually can’t expect the company to do what you want. The BBB cannot compel a company to respond. The worst thing that could happen to a company that fails to respond to the BBB is a poor BBB rating.
With that in mind, this rating is not based upon the outcomes of my two complaints. No. It is based upon my experience actually working with the BBB to file those complaints and follow up with them.
I found the complaint filing process to be pretty easy. It’s all done online and the BBB takes care of contacting the company through the postal service. When and if the company responds to the complaint, the BBB updates their online system and sends you an email.
I was not the biggest fan of this communication system. You cannot email or call the BBB for updates. When I made my first complaint with the BBB I never heard anything after the initial filing. I came to the conclusion that the company simply did not respond. It would have been nice if I heard from the BBB that the complaint was closed and that the company’s rating would be effected.
My most recent complaint had much better communication but that’s only because the company was diligent about responding to the BBB. In the end (and after about two months of back and forth between me and the company using the BBB as a liaison), I was delighted to actually get a phone call from the BBB to resolve things faster.
In conclusion, the BBB is nice to use as an alternative path to legal action. It’s not a sure fire way of getting the resolution you want. It’s also not the easiest process if you like open lines of communication.

These guys are joker extortionists. DO NOT BELIEVE THEM.

From my experience, the BBB is a miracle. I have to say, the first time I used the BBB, I was skeptical. I thought «yeah, my complaint is just going to go into a pile and I’ll never hear anything again.» I have used them about 5 times and have gotten resolution each time. If you’re hitting your head against the wall, not being able to get past the customer service drones on the phone for your particular problem, the BBB is your place.
Here are a few examples:
We got $ 60 from a car dealership for wasting our time with a broken promise! We had filed a complaint with the BBB a year earlier, and new owners wanted to rehabilitate the dealership’s «F» rating.
Bank of America: We went «Green and paperless» and then weren’t able to retrieve scans of all the checks our business wrote past a 6 month cutoff. We filed a complaint with the BBB. We got a call from a executive support lady who basically was at our beck and call to get the paperwork faxed to us we wouldn’t have gotten otherwise.
Dell computer: The day after complaining to the BBB: Got a brand new computer after two years of unending documented problems with our laptop. Warranty had expired.
Need I say more?

We have been totally taken by several vendors who had A+ BBB ratings. BBB will not get involved in any disputes that are involved in litigation. So the offenders go on there merry way sucking in new victims. What good is a BBB rating? THANKS, I’ll stick with Unilocal… more honesty and fewer conflicts of interest.

In theory, the BBB is a resource helping customers get their voices heard in today’s world of automated corporate responses. I believe it can be very useful in certain cases, but in my experience it can also be abused by individuals who just want to broadcast their personal feelings towards businesses.
The BBB gains power and credibility by giving more attention to consumers’ complaints, which is sometimes helpful. But some ‘complaints’ are actually slander, and engaging in a public debate under the BBB’s authority further slanders businesses unnecessarily.
Just saying there is no ‘uninterested’ 3^rd party here… BBB has its bias as an advocate for consumers. So you need to take what you read from BBB with a grain of salt…

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