Best Western Grant Park

One word: adequate! Not bad and not good. The motel is currently under construction, so there’s nothing pretty about it. The room was very small, but clean. I wished there was usb plug-​ins for charging of modern devices like cell phones and tablets.
The front desk help was very friendly, helpful and accommodating. Parking is $ 52 at the hotel, so I’d recommend using the public parking next to Yolk for $ 30/​24hrs.
A lot of eating establishments in close walking distance and Soldier Field, Grant Park and the museums are literally right across the street.
Overall, you’re paying for location and a safe, clean place to sleep. If you’re expecting more you’ll be disappointed.

Stayed here for 3 days. For the price I paid I thought it was a good deal. The room was decent but the hotel is old. It is under construction. Walls are very thin so you will hear everything. Still cheap enough compare to everything that is available.

Good hotel for being a best western. The lobby is under renovation so it’s not that sightly but the room is nice. Surprisingly the bed is very comfortable and the sheets are super soft. The bathroom was recently remodeled and is very nice. The room had fresh drapery and new wallpaper. Very clean. We’d stay here again.

We spent 2 nights here in early April, and thoroughly enjoyed the stay. Room was neat, everything worked, and the staff were extremely helpful and friendly (Jannett gave us good recommendations and directions). We requested room service after hours, and when this took longer than expected, we received a free complimentary breakfast voucher. Not enough outlets in the room (only saw one). Lobby was under renovation, but this did not impact our stay. We parked across the street instead of the pricy valet service. WiFi was free and fast. Great view, and nice to see the dogs walking their owners in the park.

Stayed 3 – 11 and 3 – 12. I was expecting the worse given the amazing price for the location; however was pleasantly surprised. Beds firm, white linens clean, bathroom renovated with Kohler hardware and nice LG tv. Pillows were a little soft, but I can live with that. Great front desk and they had travel toothbrush and toothpaste and also held our luggage for a few hours as we explored a little more before going to the airport. The Roosevelt orange line is a direct shot from Midway airport and was one of the reasons I decided on this hotel as its only a block from the cta station. I will definitely book again.

Went here for a weekend in chicago and when we got to the check in lobby the lady told us we would be having a non city view room when we booked and paid for a city view room. We asked if we could get at least the price for the non city view room money back and she said that was the price for that weekend and that the city view room was more and I had the email which showed that we booked for the city view. We then just dealt with it and went to our room and when we go to our room the heater was not working. Mind you its winter in chicago so the room was cold. We called the front desk and got placed in a different room. When we got to that room it was a connected room and all you heard all night was kids crying and screaming. So the next morning they moved us again and so we moved to a complete different floor. Long story short… horrible experience. We wanted to get away and relax and that didn’t happen.

If you honestly care about your hotel and require decent service, then you may want to look elsewhere. Personally, I hardly spend time in hotel rooms. I’m always out and about exploring so I only use hotels to sleep and shower. So if you are like me, best western isn’t a terrible choice.
Location is a major benefit of staying at this location! Soldier field is a short walk away so if you are in Chicago during football season, you could try to check out a Bears game. If you prioritize learning over entertainment, this hotel provides easy access to some of the major museums in the area (Field museum, The Are Institute of Chicago, Alder Planetarium, etc.). Foodies will rejoice in knowing that a couple awesome breakfast spots (bongo room) and coffee shops are located in the vicinity as well as a Lou Malnati’s Pizzeria! Need to travel farther from the hotel? The train station is just on Roosevelt.
The hotel does appear disheveled at times. The hallways are dim and feel cramped. Ice is located every other floor. Furniture certainly seemed dated and dingy. Furthermore, if you have leftover food from an awesome night out, you have to be a bit creative as the rooms don’t have microwaves or fridges.
All in all, this hotel will be suitable for some people but a terrible option for others. Chicago is an amazing city and there are plenty of things to do. Figure out what you want to do and what you require in a hotel so you won’t waste money on a room that fails to meet your needs.

One of the worst hotels I have stayed at. Misleading as a 3 star hotel, this place is run down and dirty. Very overpriced for the quality. Pool is closed and they don’t advertise it. Shower did not drain, rust in the bathroom, loud noises coming from the hallway. Valet is outrageously expensive. Even though this hotel is on «Michigan ave» it is not in a good area, it is in the south end and there were homeless people everywhere.

Regardless of what their website says; their pool is out of service indefinitely — it’s empty and covered and it looks like it’s been that way for a long time, there is not a single piece of equipment in the fitness center that works — not even the water fountain and there is no self laundry. The carpets are sticky. The staff has canned answers for everything and a bit rude telling you. We got there early and tried checking in with no luck. That’s fair. We tried checking in at the check-​in time. Still not ready. Said the room type would be another hour. We settled for another room. No apologies, no attempts to make up for it. They are completely helpless when it comes to the area. The only plus is its location. I would highly recommend looking elsewhere, even if it costs a bit more.

This place is awful! High priced and the rooms smell terrible. I had to pay $ 250 for 1 nights stay here and it wasn’t worth $ 50. They told me it’s under renovation, but I saw no signs of renovation anywhere. They need to just tear it down. Don’t waste your money here, you will regret it if you do.

This place is a dive… but thats not the worst part my son accidentally left his blanket there. we called not even an hr after checking out the manager assured us he went in the room to get it and called my husband back telling us not to worry he had it… just send a paid box n they would ship it back. So thats exactly what we did… after shipping out the prepaid box i called to inquire id they had received it… come to find out they didnt have it.(the blAnket)…htf do you go from having it to not having it? That blanket is priceless and irreplaceable… a xmas present from my deceased mother the last present he ever got from her… he has carried that blanket with him since he was 8months old. Im so aggravated how these ppl led us on… not to mention the managers there should b fired due to very poor customer service… ALSO!!! There website shows a beautiful pool… guess what they have one but its out of order for the rest of the yr… y wouldnt u tell ur customers this??? Very misleading. very dishonest company!!! U best believe im gonna b making some noise about this and letting ppl lnow about this company!!!

Honestly, the staff has been super nice and apologetic. However, the room we got is disgusting and not only outdated but very dirty. There are stains on the carpet and curtains, Debris all over the beds, mold on the windows, and the ceiling is falling off and had nails sticking out of it. Should not be selling rooms in this condition.

They should inform the guest when making reservations that there is a lot of construction going on at the hotel during the day. Impossible to work or even have a conversation in the room until after 5 PM. The rooms are very dirty (stained linens, curtains, carpet). I had to get another pillow as there were blood stains on the one I had. Overall, this place is very noisy. The thin windows let in all the street noise, even from the 9^th floor room I had. The walls and adjoining doors let all the conversations from the next room in. I was woken in the middle of the night from the snoring of the person in the next room. I thought they were in my room.
The attached restaurant and bar were poor also. I tried to get w drink one evening. The person behind the bar could only make basic drinks (beer, wine, straight shots). He could not make a Manhattan or old fashioned. He stated he didn’t know what they were. I ended up paying $ 8 for a half a shot of Jack Daniels.
$ 225 per nite, including tax. I expect a higher level of quality.

Close to many things room was clean and parking was good! Pool was really cold.

NEVER COME HERE!!! SKINCARE PRODUCTS GOT STOLEN!!! Found out two bottles of my skincare products being used (after housecleaning). One bottle was FULLY EMPTIED and the other was taken partial.
Reported to a «manager» who was turned out only a staff. Spoke to the real manager after 12 hours, but just keep us waiting till we move out!
This is our first time come to Chicago and they really made a terrible impression!

I called today and talked to a girl named Tierra. She had very poor customer service skills. I called earlier and spoke to Cindy who quoted me $ 995.16 for a room. I called back to confirm the reservation and make it. Tierra now wants over $ 1300 for the same exact room and doesn’t understand how she got that price. Fair enough. Tierra also claims they never ever have rates that are that low and that I couldn’t have gotten that quoted price.
Tierra also cannot assist me in talking to a manager, she recommends I wait until Friday to call back. Great, I’ll do that for my reservation that’s 2 weeks away… I ask to talk to someone else, she says I can’t. I ask when I can talk to someone else, she says later. I’m astonished. I told her I’d put ‘later’ into my alarm clock and call back at that time. Besides the fact I called the same hotel 3 times and got 3 different prices for the same reservation, the poor customer service was of epic proportions. I won’t be staying here.

After booking a night at the Best Western Grant Park on the AAA app, I was really excited that the hotel offered free parking. There were comparably priced hotels with higher ratings in the area, but none offered the luxury of free parking like the Best Western Grant Park. I’d figure it’d save me $ 40 easily.
Before I even checked in, there was a bad omen. A group of women were exiting the hotel, and as I held the door for them, one remarked, «Welcome to the Best Western Grant Park, where you’re guaranteed to hate everything about your stay.» When I asked what the problems were, they went through a laundry list; each one had a separate issue in their room (AC doesn’t work, heat won’t shut off, sink not working properly, etc). Awesome way to be greeted at a hotel. But hey, I appreciated their honesty.
At the front desk, I got my room keys, then asked how the whole «free parking» thing worked. The clerk gave me a confused look, «We don’t have free parking. In fact, parking is first come first serve, and we’re full for the night. You’re going to have to park around the corner at the public lot.» Okay, I said, but my parking would be covered, right? After all, the hotel did promise free parking. He replied that it probably wouldn’t be, so I left a note for the manager. I was assured that Octavio, the manager, would be «around all morning tomorrow» and that I could «definitely speak with him.»
Next morning, Octavio was nowhere to be found, and I kept getting different excuses for his absence. «He’s on the property but busy at the moment.» «He’s off the property and won’t be back until later.» «He on his way back to the property but might have to head right back out.» One of the front desk clerks, Tiara, even pretended to call Octavio, but I could hear from her conversation that she was on the phone with somebody else (who was not named Octavio). It’s never a good feeling to get the run around from a hotel’s staff when you’re trying to resolve an issue.
I began discussing the «free parking» problem with Tiara, who proved to be both belligerent and dismissive. First she blamed the parking garage (the one where I ultimately parked my car) — «You need to go ask them for a refund.» Huh? I quickly pointed out that they have zero affiliation with Best Western, so how could this free parking problem possibly be their fault? Then she blamed me: «If something says free parking, it’s your job to call and confirm it.» Why? Both the app and the emailed receipt said free parking. Finally, she blamed AAA. She said Best Western doesn’t have any control of that site’s content, and I need to take it up with them. After over an hour of this, I gave up with no resolution.
Thankfully, AAA has since rectified the situation. They took full responsibility (even though the error was shared between them and Best Western) and reimbursed me for parking. Class acts, those folks at AAA… very different from the staff at the Best Western Grant Park, who are more inclined to shift the blame and tell the customers that they are wrong. If only Octavio was around to set things right ;)
One redeeming factor: the location of the hotel at the southern tip of Grant Park is excellent. You have quick access to so much cool stuff in Chicago, even if it unfortunately means you’ll be spending the night at a disorganized and unfriendly hotel that definitely does not have free parking.

The location of this hotel is great! It’s on the quieter end of Michigan Ave, directly across from Grant Park. The hotel itself left a lot to be desired. Staying there felt like a blast from the past. The décor and rooms are very outdated but at least they were clean.
Upon check-​in, we didn’t receive the best service from the front desk workers. They didn’t seem to be knowledgeable about hotel policies and were a bit uninviting.
Overall, this would be a decent place to stay for one night or if you’re just passing through. If you’re looking for modern, upscale or exceptional service, this is not the place for you.

Chicago is, of course, an expensive city. However, when I travel to expensive cities, I prefer to spend my money on things like great experiences (festivals, concerts, etc.) and maybe some great souvenirs. I don’t want to spend my money on a hotel, because I don’t plan on spending much time in my room.
That being said, I didn’t expect the Best Western at Grant Park to be on par with the Chicago Marriott Downtown Magnificent Mile, which I stayed the weekend before I stayed at the this Best Western. However, the Best Western gave us the best price around in the location we wanted. (We were in town for The Legends of the Summer show with Jay Z and Justin Timberlake at Soldier Field.) You probably couldn’t have found a hotel closer to begin with, much less at this price point. Make sure you book a room early, because there were no vacancies (as I over heard an employee tell someone).
There’s only one elevator, with a limit of six people allowed on at a time. Stairs are available, of course, but if you have a bag, you may have to wait a trip or two to get ride upstairs (or downstairs). The rooms aren’t anything fancy, but ours was clean and roomy enough!
There’s also a restaurant attached; no complimentary breakfast here. The restaurant’s buffett was good enough, and there’s also a menu.
All the staff I interacted with were pleasant, though I was with friends who checked in before I arrived, so I missed that process.
Overall, this isn’t a Ritz Carlton, but for the price point and the location, you really can’t beat this hotel, especially if you are walking from Soldier Field (because it would’ve taken forever to get a cab out of there after that concert). I would stay here again!

First, the positives. Best Western Grant Park has a fantastic location in downtown Chicago, right across the street from Grant Park and easily walkable to other areas of the city. The hotel is very affordable for the area, and the staff were notably friendly and accommodating.
Unfortunately the negatives are plentiful. First, the hotel is quite old and the rooms and common areas show it, with dingy rugs, curtains, and wall coverings. While our room was well-​cleaned, it was desperately in need of refreshment. Second, the amenities were really lacking, even for a Best Western. I checked the soda machines on every floor of the hotel for a Diet Coke and found every one sold out of most products. The two computer terminals in the lobby for flight check-​ins and such were old and creaky, which became an especial problem when many of the hotel guests needed to reschedule cancelled flights.
The Best Western Grant Park wouldn’t be my first choice of a hotel in Chicago. That said, given the location and price, it’s still worth looking at, especially if your goal in the city is to enjoy friends and family or to be out exploring. If you want to spend a lot of time hanging in the hotel room, this one is probably not for you.