Berger Heating

Summary:
Good: decent and quick installation
Bad: pricey, poor follow up, bad communication
A couple months ago, we contracted Robert Berger to install new heating unit for our 4 flat. He replaced our old Bryant unit with a Peerless MI-​05. Also, he replaced the Bell & Gossett FB-​38 Pressure Reducing Valve with an exact same unit. The circulation pump reminded the same.
He quoted us $ 5300 for parts and labor, but we were able do down negotiate the price to $ 5000. Parts cost, my estimate, were ~$ 2500, not more than $ 3000 for sure (boiler $ 1900+tax, valve $ 50, plumbing and other supplies a couple hundred). He made ~$ 2500 for a one day job.
The installation job, fit and finish were decent. Water, gas and electrical lines were done well. Electrical was OK. They forgot a couple minor items (a cap on an electrical box, removal of the mercury switch, the valve for releasing the water from the boiler was dripping).
Now, the bad news. Later, we started getting the complaints form the tenants about gurgling noises form the radiators, variable performance (too cold to hot, some radiators cold, some too hot, etc). We asked Robert Berger to come and investigate. He was unresponsive at first, ignorant, defensive, unwilling to get involved. The bottom line, we had to fix the problem without him. He did not remove the air from the system, 3 out of 4 units had that issue. Also, the Pressure Reducing Valve was not adjusted appropriately, there was not enough pressure on the top floor.
A word of advice, if you decide to hire Berger Heating, put in the contract that he is obligated to respond for follow ups. Also, don’t pay him in full until you are certain that everything have been completed.

I called to schedule a furnace cleaning and was told I would be called back within a week to let me know when they were coming out to my house, I have yet to hear from them 2 months later. For that, I will not be calling back to conduct any business and that is enough for me to not recommend this place.

Winter of 2013 My boiler pressure valve would leak water. Ralph came out and replaced valve charged $ 165.00. Next morning same issue water leaking. Ralph came out again replaced water pressure reducer $ 135.00. Next morning same issue, water leaking. Ralph came out agin released air our of tank (no charge). Next morning same issue. Water still leaks from pressure valve Berger heating was unable to fix issue, and I am out $ 300.00. I decided not to call again and waist my time! I WOULD NOT RECOMMEND USING THIS COMPANY, because they seam inexperienced in fixing boilers. After this poor experience, I have not taken another chance on a heating company, and am still emptying buckets of water during the heating season.

Called yesterday afternoon, Ralph called this morning and was available almost immediately. He was early, quick, fixed the issue within a half hour and the price was reasonable! Very impressed. I’ve found my new HVAC company!

Furnace blew out overnight and needed fixing quick (in the single digits). I called up and Robert was out in about an hour. It took him less than ten seconds to diagnose the problem and about ten minutes to fix it. Quick response, reasonably priced and a nice guy. What else do you want?

I could give them ½ star. This company is terrible. You can call them many times but they will never return call back for u. Stay away from this ppl