Bank of America

Terrible customer service. Do you need to see a teller? Expect to wait 30min. I asked the manager if anyone else could help and while he and another person walked around he said there was only one teller. This happens everyday. I’m also a manager in customer service and you know what I would do? Add more staff, unless your customers aren’t important to you.

Hah! Where do I start with the multitude of f-​ups at the 2 locations in wicker park?! First, when I enrolled, the «highly» trained personal banker set me up in a money market (without my knowledge or consent), where I needed to keep a minimum of 5k (HUH?)in my accounts or get hit with fees… after disputing the charges for several months (Lord knows why I bothered to stay with them then.)telling them I never wanted that type of account and will not have 5k to let them use, they finally correct it without refunding my prior fees, but somehow the «keep the change» bs is still getting debited 25 a month… Then I cancel that. Still no fees are returned to me due to their employees’ multiple errors.
Next, some overseas con artist gets into my online banking-​yes that’s right, there’s a total back door in their online banking system to which I alerted them, so hackers, have at it!!!-and proceeds to hit my account 3x consecutively on a saturday evening totalling 1200 bucks. that doesn’t get flagged, but my weekly shopping at Strack Van Til gets my card
!!
Again with my new card in tow, even though I told the supposed 10 year bank veteran Luis that it wasn’t my card that the overseas con artist were using, the overseas thieves hit my account yet again and get another nearly 400 dollars. I have to beg and plead to get a temporary adjustment pending a review, again wtf?! I’m clearly not in Romania, I am at your desk!!! So let’s say I’ve now spent several days at BOA trying to straighten out their screwups, I’ve lost all of those days at work, not to mention the numerous fees that have been stolen from me and never returned.
This bank sucks so badly, I cannot even tell you! I was treated like an idiot, multiple times, yelled at and mistreated by the loser manager, I think his name was Ivan, at the milwaukee/​damen branch, who would not accept my state issued dl (Lol!!!)then treated like a thief as he watched the teller return what was left of my now reduced funds, because I finally had the audacity to raise my voice at that point and take my business from their unscrupulous hands! RUN FROM BANK OF AMERICA!!! Unless you are masochistic, of course, then it’s a perfect fit!

Incompetence. Laziness. Poor training and customer service. Thats all I gotta say. Also, they close an hour earlier than Chase. I can go on and on about my experiences at BoA, but the previous words sum them up. I had 7 accounts with them, which I closed and moved to Chase. Chase is not thee best, but with deregulation and the corporate takeover of community banks, we are left with garbage banks that could care less about people.

Not at all happy with this branch. I go to the ATM to withdraw a little cash and when I insert my card, instead of it being smoothly sucked in, it just drops and then I hear a little clink. I bend down and peek inside and I see some dude with tools flitting about. I get his attention and ask him what’s going on. He says, «Machine’s down,» without even looking up. I feel my blood start to simmer. «Well my card is in there, can you give it back to me?» I ask. ATM repair dude: «Can’t do nothin. Talk to someone who works here.»
I walk over to the teller counter, look into the back and I can clearly see the metal container where my card was. I explain to an employee what happened and asked if she could retrieve it. «Oh no, we can’t do that.» Me: Why not? BOA employee: «We have to mail it to you. You can go to customer service and they’ll issue a temporary card.»
My blood is boiling now. Why wasn’t there a frickin’ sign by the machine which stated the machine was down? I march over to customer service and explain to the rep what happened and he reiterates that they have to mail it to me or issue a new one. I ask why once again and he couldn’t give an answer. I despise customer service agents who operate on auto-​pilot. Use your brain, think outside the box, be creative to get the job done and keep your customers happy. What was supposed to be a 2-​minute trip to the ATM turned into a 30-​minute ordeal. Uggghhh! I’m staying far, far away from this branch.

Yes, it’s really really unfortunate that it’s a bank that took over this great intersection location.
But I have a happy customer service story to tell. I had a phone emergency while I was on call for work and needed to find a t-​mobile store. I ran in to Bank of America to ask for a phone book, and one of their employees personally went out of her way to look up the Wicker Park location on the computer for me. And was nice. I’ll probably switch my accounts here in the future since, well, it’s not going to be replaced by anything else, they were friendly, and my savvy banking friend recommends their service.