American Mattress

Anthony was VERY easy to work with, friendly, and willing to negotiate. He asked what other models we liked and had priced then he beat every price we quoted.
He also threw in the frame, box spring, & water proof cover for very cheap. We can exchange the mattress for full price at any time.
Mattresses are the same at every store. You have to buy from people who provide good customer service and pricing. I highly recommend Anthony & this place!

WHAT AN INCREDIBLE EXPERIENCE! I have shopped for mattresses before, and never had such an easy time. I worked with Anthony, and he was super knowledgeable and friendly, and has the patience of a saint! Me and my wife came in unsure of what to buy, and Anthony guided us around the entire store, gave us ample time to try everything we needed, and had an answer for all of the questions we had. After we made our purchase, we had our bed delivered the next day, and the drivers were super courteous and efficient. There are tons of mattress stores on Clybourn, save yourself time and go to American Mattress on Clybourn and Racine and work with Anthony!

PLEASE READ… DO NOT BUY FROM THIS STORE! I spent $ 2,800 on a Serta memory foam mattress from this store and within 2 years the entire mattress began to sink (from head to toe on both sides), and feels more like a water bed. I called the store and they sent out the «mattress inspector» who told me that my mattress had a sink of more than the ¾″ threshold to trigger the warranty and that the box springs were broken. (The store failed to mention that there is a $ 75 charge for to have the inspector come out and tell me the above.) Anyways, I then spoke with «Ed» at the store who told me that the 10 year warranty was void because the mattress had a stain on it. Clearly, the stain has nothing to do with the sinking because the stain is toward the top of the mattress and the entire mattress, including near my feet, sinks on both sides. When pressed over and over, the store could not explain to me how the stain at the top of my mattress would cause the entire mattress to sink!!! It’s actually laughable!!!
Ed, and another store clerk whom I have gone round and round with (maybe Chris), have repeatedly claimed that there was nothing they could do because it was a manufacturer’s issue and not the store’s fault. Apparently, the store does not realize it is an agent of the manufacturer because it (1) sold the bed; (2) advertised the bed; (3) pushed the «10 year warranty» when I was shopping at the store; (4) delivered the mattress; and (5) arranged the mattress inspection. (In product liability law, everyone in the chain of distribution is liable for selling a defective product, much less consumer fraud.) I asked the clerk why the store advertises 100% satisfaction guaranteed on its trucks and store voice greeting, but he simply said «I guess that does not make sense in this case.» (Laughable.)
Ed and the other clerk also referred me to the «Regional Sales Rep» when they were sick of talking to me. Rather than replace my defective mattress or refund my money, this Regional Rep tried to sell me another mattress at an unspecified «discount» and just repeatedly told me «we’re a family run business.» (Yeah — like I want to spend even more money at your store.)
Currently, the store has still refused to provide me with a new mattress or a refund. I now have a $ 2,800 mattress that is unsleepable and causes severe back pain. NOTE: I had to buy a new mattress at Costco, which will actually stand behind its product!!! I am also in the process of taking legal action which will likely be a class action based on my research of numerous other similar complaints.
The short is, this store will sell you defective mattresses, take your money, and then hide behind «technicalities» in the warranty rather than stand behind its products. Clearly, this store does not guarantee 100% satisfaction as it advertises.
Stay tuned… more to come…

«Let’s start by stating that whether it’s American Mattress or one of the other stores, everyone sells about the same kind of mattresses. So the difference is really made on the people you have to deal with.» That is how I began my previous review of American Mattress.
We recently bought a full sized bed from another American Mattress store. We had some issues with the purchase. I posted a one star review. Unfortunately, there are two American Mattress stores on Clybourn and I posted my review to the wrong store.
My inadvertent error became our good luck when Anthony, the store manager contacted us. While the original store was unable or unwilling to resolve the issue, Anthony did solve our problems. His delivery people came when they were supposed to, they were friendly and quick and efficient (which is not easy when there’s a 4 year old running around trying to «help»).
And Anthony, out of professional pride and personal integrity, took care of us without charging us a single cent. As I said at first, for most of us, mattresses are about the same, so the differentiating factor is the quality of the people you deal with. Anthony and his team are among the best.
Thank you Anthony, and, apologies for besmirching your reputation by posting my 1 star review to your store.

On ¹¹⁄₁₂ I attempted to return a mattress I purchased from American mattress at 1953 N Clybourn. Anthony P., the absolute worst person who completely mistreated, harassed, threatened and disrespected me was at the helm this day. His immaturity and insecurity is so blatant and huge it can’t be anything but comical. The mattress I purchased, I even paid extra for their 6 month «sleep easy» guarantee. So there shouldn’t of even have ever been a question as to the validity of the return. It started as I waited for him to finish with a customer, yet he excused himself to attempt to help me and took my receipt. I asked for a return, he couldn’t deal with it, essentially he a horrible person, bitter to the end of days which makes him a lousy salesman, and using that term is a stretch and a disservice to all other salesmen. Because he initially held my receipt, then gave me dirty looks, and then threw my receipt back to me, told me to leave his store. I asked for a manager, he didn’t know who it was, I caught that lie, he proceeded to tell me he was at another store that doesn’t have a phone, caught him in that lie through the power of Google then he told me I wasn’t a customer, clearly the receipt proved that lie, he threatened to call the police, I asked him to, he didn’t but the woman finally did. Basically this woman was more «man» than he ever could be a cut to his manhood or lack thereof. The police had to force him to process the refund, but he first had charged me the receipt fund instead of a credit. Caught that lie, asked the cops to intervene to again force the refund, I had to tell him several times when to pick it up, his immaturity at play, again the cop had to tell him to stop the immature repetitive nonsense and name calling and just finish the transaction until he finally got it right… Stay away from Anthony P. and American Mattress at 1953 N Clybourn.

I came in to buy a mattress not knowing much about what I wanted, the salesman Anthony was more then helpful. He was patient with me when I couldn’t decide and gave me a fair price, I now sleep on a king Tempur-​Pedic mattress and couldn’t be happier! I highly recommend this American mattress to anyone looking for a new bed!

We had been at Mattress Firm and left because of how desperate the salesmen were. Ed greeted us at American Mattress and was so informative about the options available. He didn’t try and sell us anything. He told us stories of living abroad in Germany. He was warm, friendly, and not at all pushy.
We bought a Tempur Pedic cool top king size mattress. It is so dreamy! It fits our frame perfectly.
The movers were professional, fast, and on time.

This store is fantastic. I purchased a memory foam mattress, slept on it for almost a year, and decided, a little late, that I hated it.
I went back to the store, prepared to spend $$ on a new mattress and the folks who work here are just kind. Period.
They returned my old mattress, credited my account, and delivered my new one the next day. I can’t say enough good things about this family-​owned store!

We recently purchased a mattress from Betty Santiago at American Mattress on North Clybourn. We visited several other mattress stores. Betty was the most knowledgeable by far. Mattress was delivered on time by professional and efficient delivery guys. There were courteous, careful and most importantly in and out in about a minute. Will recommend American Mattress and Betty Santiago to all our friends.

I just upgraded to a Tempurpedic from American Mattress and I love it. John was very helpful — informative and knowledgeable but not pushy. I went to 4 different mattress stores while shopping around, but bought my mattress at this store because of the service.

Excellent service! I purchased a mattress here and it was a very pleasant experience. The salesperson was patient, forthcoming and professional always. They accommodated my shipping requests and they also offered to take my old mattress away for free. I also got a small discount at the end. They also have a significant discount on mattresses that are on display versus a new mattress.
I’ve been sleeping on my Serta mattress for three months and it’s been great.
I would totally recommend them!

Zero stars. Sold me an expensive twin only to realize it is 4 ½ inches less wide than the standard for a twin. A twin is supposed to be 39″ wide. This bed is 34 ½″ wide. We noticed it because my daughter became trapped against the wall and the mattress because her mattress keeps moving inside the twin frame because it is too small. Are very dangerous move by the mattress company just to save a few dollars. check out the pictures.

After staying at the Millennium Hotel in Minneapolis M decided that we needed a new mattress. Our original mattress has done us well. I had no complaints about the body imprints and yellowed pillow top. It was from this American Mattress too so it was kismet that I spontaneously suggested to M that we stop at this random store on our way home on our bikes. It just so happened that this is where the first mattress was purchased a decade ago.
The manager did most of the talking. He encouraged us to relax on each bed, putting our feet on the plastic shoe guard. He described how the mattresses were arranged in order from softest to hardest. Like tasting wines, he pointed out fine characteristics for us to notice such as the cooling sensation or how the bed provided support for our lower backs. He went on to explain the warranties, promotions, and a special program that allowed you to get money off of your next American Mattress purchase ten years later (if only we had that from the original purchase!).
Although the manager was thorough, he also gave us ample time to relax onto each bed undisturbed. We spent five minutes on each bed (I timed it). We tried different pillows too. The time passed quicker than I expected and by the end of the row we went back and gave our top two picks a second round. He didn’t try to up-​sell us. Instead, he told us what the price would be including tax so that we could make our own decision.
The manager let us leave with the promise that we would call back once we figured out how we wanted to pay. M stopped back in about two days later and bought the mattress. We were give two mattress accessories of our choice. M chose a cover and I got a pillow — each valued at about $ 100!
They gave us a two hour window for delivery but they came at the time I requested. The delivery guys were polite and professional. They hauled away the old mattress.

Could not be happier with my experience here. John was incredibly professional, friendly and honest, and the prices are reasonable. Was forced to reschedule my delivery a few times and they were so accommodating. Highly recommend this place, and will be making all future purchases here!

We visited the store last weekend in search of a king bed (upgrading from a queen bed). We were immediately welcomed by Jerry, who was professional & knowledgable on the different brands of mattresses. Jerry gave us the time to make the decision and wasn’t pushy with us. I definitely recommend this store if you’re in need of a new mattress. We decided on the tempurpedic cloud and couldn’t be happier with our decision.

Great service. Had to replace a mattress I bought there. I thought it would be a difficult process, but John made it easy. Thanks.

So this is my third and final update on our bed purchase experience from American Mattress on Clybourn… My final because I think we have finally found the bed we were looking for! We actually exchanged out the previous bed for another bed, this time a iSeries spring mattress with memory foam pillow top. So to add them up if you have been following this review, we are on the 3^rd bed. John, once again, was very helpful and tirelessly worked with us to be sure we were happy. Once we decided on the bed we liked, we did our homework online looking for the best price. But John beat us to it! He did his own research and actually presented us with the lowest online price finding the exact same website we did and offered to match the price. After all was said and done, we actually got a refund since this 3^rd bed was slightly less the the 2^nd bed we purchased. How is that for service!
Did we have a hard time finding a bed that fit us just right? Yes, but American Mattress and John made it as easy as they could and worked with us every step of the way. You are not just a number to these guys! We see them around the neighborhood and may even, from time to time, stop in to say hello! Our kids love playing on the remote controlled beds…:)
Shopping for a bed? This is the only place you will want to do business.

I just bought my first ever new mattress, so I wanted to be sure to do my research.
I went in wanting to spend $ 1,000 or under, and they showed me a few great options, along with an iComfort for $ 1,300. After leaving, mulling everything over, I went back a few weeks later and ended up with the iComfort. Slightly above what I wanted to pay? Yes. But oh so worth it. It is the most comfortable thing I’ve ever laid on… like a cloud.
Ed and John were so helpful, and not pushy at all, which I was kind of expecting. Definitely a nice surprise!
Also, big kudos to the delivery guys — who were amazing and so nice!

Awesome service all around. My fiancé and I walked in Monday night, had our new bed delivered Tuesday morning, 30 minutes earlier than we were told (we were given a 12 – 3 window, driver arrived at 11:30am… A– OK in my book!).
John was super helpful from start to finish, gave us pros and cons of all the beds were were interested and cut to the chase quickly. Got a great deal using my cheeky card along with the $ 300 off king mattress special they had running.
Highly recommend!

First time every buying a mattress, and I will be in my late 50’s when the warranty expires! I was slightly terrified to buy a mattress, I figured we would somehow get hustled, but we didn’t at all. My husband had the one he wanted already picked out via his internet research, so it was really easy breezy.
Ed is the man. He was so sweet and kind and funny and nice — he really is the best, and made this whole process so incredibly fast and it all went off without a hitch.
It got delivered today — I can’t wait to go to bed tonight!