Advanced Medical Imaging Center

Got a simple X-​Ray for my knees. I was just a walk-​in. The desk workers were polite. They were efficient and on time. The x-​ray technician was nice as well and knew what she was doing. I got the CD of my X-​Rays quickly, too. I was in-​and-​out in under an hour.
So, they’re great for simple X-​Rays, I don’t have experience with anything else.

The lady who answers the phone was extremely rude to me. I was trying to make an appointment for a breast MRI and mammogram because I am at high risk for breast cancer and she made it so difficult that I decided to choose another place. My insurance recommended this place because it was in network, but I’m calling them to complain about the horrible customer service I received. I can’t believe they have someone like this dealing with people who are calling to set up imaging which means they COULD HAVE CANCER. I was completely disgusted.

I have been referred here several times for various tests. My daughter has been here for tests.
The reception desk staff, telephone staff are very patient and willing to work with you to set up appointments, ameliorate snafus I have caused by mismanaging my calendar, making sure referrals were found and linked with my results. They are wonderful.
All of the technicians are great, pleasant, helpful, and gentle.
The waiting room is comfortable with adequate seating for a backup, magazines, beverages, and well padded comfortable seating.
The locker rooms, changing rooms, and exam rooms are all clean.
If you must have special tests, I recommend this place if covered by your insurance.

I would like to begin my review by saying that the service I received while in the office and during my procedure was wonderful. The ultrasound tech was very friendly and attentive, as were those working the front desk. Based on in-​office service only, I would definitely return to AMIC for any imaging services I would need in the future.
However, the reason for this 1-​star review is the ridiculous billing process I have been through in order to get my claims submitted correctly to my insurance company. The initial claim was rejected because insurance «could not identify the patient» — I was worried I had given AMIC some incorrect information, so I called to check and make sure that they had everything in their system correctly. They did, but the «could not identify patient» rejection was received 3 more times after subsequent resubmissions. I finally took the initiative and submitted the claim myself — it was received successfully and partially processed, but apparently the paperwork I had received from AMIC was lacking a particular code that insurance needed to fully process the claim. I called AMIC — and it took another 2 tries before that code was correctly submitted to the insurance company.
Just when I thought we had made strides, the insurance company denied the claim because too much time had passed between date of service and processing. Not wanting to deal with AMIC billing again, I called my insurance company directly and they were able to adjust the claims and resubmit them. At this moment in time, my insurance company is now having issues processing due to «duplicate claims» — which would have never been an issue had the initial submissions been performed correctly (I would not have had to submit a separate claim myself). I initiated a 3 way call with my insurance company & AMIC to resolve the «duplicate claims» issue — the ball is in AMIC’s court at the moment, but I do not have high expectations for the pending actions to be completed correctly.
It has been almost 11 months since my first date of service, and these claims in question are still pending. I was informed part of the way through this process that AMIC had outsourced their billing services — I am not sure if my claims were simply lost in the transition, or if this is just a case of straight up incompetence. I say this because I had to return to AMIC for a 3^rd (and final) follow up appointment fairly recently, and I am waiting to see if that claim gets processed without incident. If the 3^rd claim is successfully received and processed on the first try, then maybe previous claims were an unfortunate victim of the movement to outsourcing — but regardless — once a problem is detected it should NOT take that many resubmissions and phone calls to get a claim correctly submitted. Customer service doesn’t end with the office visit!

I asked to speak to the radiologist. I can’t tell you how amazing it was to have a responsive and attentive physician who was interested to know about all aspects of my treatment, not just reading a picture. Also, i can’t recall his name but he told me h was the medical director. Not only did he give me a copy of my exam, but he gave me the report as well… I wish my primary care was as invested in my treatment as he was. Can’t recommend more.