Sprint Store

Service at this location is sooo ssslllooowww and they have no customer service skills. We came here one afternoon to upgrade a phone. Only 2 employees and 2 customers with us 3. They didn’t acknowledge our presence in store No Greeting Not even we’ll be with you in a few minutes. After a few minutes of being invisible to employees we left. Good thing our contract ended we could go to other company with better service from their representatives.

Even though I came in 15 minutes before closing Maria took her time to make sure I was 100% happy, which i was! I needed a new plan, a new phone, and a new case for the galaxy s6 edge i was getting she let me see them all and try out the ones i was interested in. Maria also showed me a really nice Bluetooth speaker system from Harmon Kardon that I ended up buying too. I’ve only have the service for a day, but I’ve had no issues so far, the customer service was way better than any other phone store I’ve been to, and I left with everything I needed (and a little extra hihihihi).

I’m surprised at all these low ratings! My phone recently broke and I had it repaired at this location. I was in there twice during the whole ordeal and everything was very helpful and friendly. I liked that the store want crowded and I didn’t have to wait to be helped. I can’t remember everyone’s named that helped me but everyone who was in the store that day was excellent. I think one of their names was Brian and I want to say Joshua but I can’t be certain. The reason I have four stars instead of five was because I didn’t think they had a very good selection of phone cases, screen covers, etc

I’m not so sure why this location has bad reviews because my service was exceptional. Well maybe because my fiancé brought me here to get my new phone as he had just purchased his a week prior. Vice greeted us warmly and made us feel comfortable and joked with us. He quickly programmed my phone with the assistance of Emilia. The store was very clean and the customers that cane in were greeted right away. I will definitely bring them business and come for any accessory or future phone I may need.

Please note that my four star rating is based on the service I received at this location, not general Sprint cellular service. I’ll explain that later.
After having a terrible experience at another Corporate Sprint store, I came here. I was immediately greeted by a hulking black man named Okorie (pronounced O-​Corey). This guy was fantastic. He was extremely knowledgable and when I threw him a few curveballs, he immediately got on the phone to get me some answers or work out my concern.
While I’m only mildly happy with my Sprint plans and phones (because of all the BS «fine print»), I was very satisfied with how I was treated at this location. That being said, I must insist on asking for Okorie. Two days after getting my phones and my new plan, I called the store to ask a question. Okorie wasn’t in, so I talked to another gentleman who was completely clueless. I asked about a microcell (signal booster) and he had no idea what I was talking about. So, I waited on hold till he talked to a manager. When he came back, he told me to call customer service. I asked for the customer service line and he stammered something about «they changed their number» and put me on hold to find that number. Sprint Customer Service changed their phone number? Come on man, don’t lie to me. Finally, he came back and gave me the number, but what should have been a 30 second call turned into a 7 minute call because he obviously wasn’t trained properly.
In the end, Okorie gets 5 stars, but after the buffoon who handled my phone call, I have to give the store only 3 stars. Averaged out, I’ll give it 4.
Also, for anyone interested in Sprint, do your homework. Do not rely on any single corporate store. I went to 3 and all 3 gave me different information about the «Framily Plan.» Okorie was the only one who really knew the ins and outs of the plan. I had looked it up on the internet and researched it because it seemed a bit too good to be true; and it is. In case you’re wondering, the «catch» with Sprint’s Framily Plan is that you need 7 people to get the $ 25 per month service AND you need to purchase a new phone at full price. Additionally, only one «Framily member» can be an existing Sprint customer and that person has to sign up first to get the Framily code. That being said, the new phone at full price is divided into 24 equal payments, so even a $ 650 iPhone 5S is only $ 27.50 a month. So, if you can get the lowest payment of $ 25, pay $ 27.50 for the phone, and $ 10 in taxes, it’s still a pretty good deal if you currently pay more than $ 62.50 per month.
Good luck, do your own research, and if you head over to a Sprint Store for new phones or service, check out this place and ask for Okorie. Hopefully, he does as good for you as he did for me!

Hello, i recently had a horrible experience with your service. I went in with my family to the Chicago Ridge location to upgrade my 2phones. We were looking to get 2 iphone 5s. My contract was up so i was prepared to extend it Another 2 yrs. Well Corey the sales associate would not allow this. He informed me that sprint changed to rules now, id have to easy flex my phone or whatever he called it and than i had to get in the framily plan. Sensing something wasent right i questioned it further. He than told me its all sprint locations doing this and that the website was wrong, and if i wanted to «just» upgrade my phone id have to goto Radioshack or Bestbuy. So i than left the store. I called sprint and the guy (Michael) was awesome and setup an appointment at the Oak lawn store (9600 Cicero) i went there and was helped by Sean. He was great took care of everything for me and kept Sprint from losing a customer. Ive already recommended a few of my friends goto this location and have Sean help them. I will also be telling all the customers i interact with everyday at my job. I wish sprint would look into this. I fell someone was trying to upsell me, and worse lied to me. If it wasnt for Sean @ Oak Lawn sprint would have lost my business for sure. Hopefully this is important to you folks and you get all your team members on the same page. I just hope that Chicago Ridge store gets their act together like the Oak Lawn stores does. I fell bad for the customers that go there. Hopefully sprint looks into this.