Picture People

The wait time was ridiculous. I had an appointment and wasn’t seen until an hour and thirty minutes after I was supposed to. The photo shoot was short and the photographer (Gale) wasn’t professional or kind. She even went as far to say «wow he’s so bad» in reference to my son whom she doesn’t even know. He’s two and was scared of the bright flash and loud click the camera made. She put in almost no effort in making him comfortable or trying to cheer him up and to me that’s apart of taking professional pictures of children– HAVING ENTHUSIASM AND PATIENCE. I will never go back. The pictures were mediocre, the staff was awful (except for one kind lady who sympathized after my complaint of Gale) and the prices are obscene.
In total I spent almost 3 hours there.

I used to absolutely love the Picture People but today just shows how much people no longer care about customer service or honoring their own programs. Today I had an appointment but waited an hour for a session. Then was informed it would be 15 – 20 minutes while they uploaded my photos. After waiting a little over a half hour I check in only to find out that my photographer went to do another shoot and didn’t even upload the photos. 10 – 20 more minutes! Finally I get to see them and most of them were great, jut wish the whole ordeal didn’t take 3 hours. When I try to check out I am told that I can longer use my portrait club membership with their coupon! Are you kidding me? So now there membership is a crock of $#!%. Who in their right mind would pay their ridiculous original prices for anything? I just wanted an additional 2 sheets and now they want to charge me $ 40. I will not be back and I feel like the membership was a complete waste. DO NOT GET THE MEMBERSHIP! I am going to see what I can do to get reimbursed for mine because I’m pretty sure its illegal to make policy changes retroactive.

i love Picture People, the photographer (paparazzi) she was just the Greatest, it was 3 of us, she took her time and took REALLY GREAT photos of us. the package that we bought was so reasonable. WE JUST LOVE ALLLLL OF OUR PICS. go to this place .and she did that plenty of pictures…

Been at this place since 4pm and it’s now 8 pm. they over booked for the holiday. The photographer didn’t seem like a professional photographer, she wasn’t warm or welcoming and had a stank look on her face. Bre was her name & she seemed less like a photographer and more of a «just working here to make money type» she didn’t have any ideas for photos and was not the least bit creative at all or enthusiastic. She didn’t make you want to take more pictures
The session was about 45 minutes the rest of the time is waiting. We had to come back the next day to pick up the photos.
The groupon was basically to get you into the store to buy picture frames which you can get much nicer ones for 60% off when they have a coupon, the basic CD disk with all the pictures is $ 100.
I definitely will not be coming back here, it definitely wasn’t worth the $ 16 groupon my sister bought.

It was an aweful experience. I told them I wanted grandparent photo and family photos. They did all these possess I didn’t want first them my small children were all pictured out for the family photos. The photo was overexposed and it took over the hours. Everytime I go it take 3 hours of my day. I am not going back. No good picture quality it was changed to cheaper paper, over exposed and 3 hours to finish the session. Not worth it!

My wife and I had great results from an on-​site photographer at Petco on N. Clybourne in Chicago a few months back. I don’t know from what location this employee came, so I’m writing here.
Today, 11-​12-​2010, we had a 12-​noon appointment for holiday pictures taken with our dogs at Petco on N. Orleans in Chicago. The photographer was a no-​show, and when Petco called, he said he could «try» to be there by 2pm – too late for us to return. Very disappointing after good results the previous time.

This place was fantastic. We went to get a family photo with our 2 large dogs (who decided to go crazy when we got there). Karen, out photographer, was great with the dogs and took great photos. Plus, it was so quick. We were in and out with our photos picked out and printed in about an hour. Also, our sales associate, Susie, was so nice, patient, and helpful. The picture people exceeded my expectations and had the best customer service. I could have not asked for anything better. If you are considering getting photos done, this is definitely the place to go. Thanks again!