Aesthetic TLC

I am a pale, delicate flower, or as I often say, a «person of no color.» I slather myself in sunscreen all year long because I never ever tan. But sometime in my youth I must have had some bad sun damage because all of a sudden, I had these dark sun spots (don’t call them age spots, please!) on my cheeks and hands. Ew!
But the magic lasers at Aesthetic TLC made short work of them. After two or three treatments they were about 80 percent gone. Little shadows remain, but only if you are hunting for them. The staff there was extremely friendly and professional, and the surroundings were very spa-​like and calm. I was never kept waiting more than a few minutes for my technician to be ready, and she always explained everything that was going to happen and if it was going to hurt.
It takes a little courage to let someone zap laser beams at your face, but I never regretted it once and it was well worth the money I spent.

A great place to keep yourself looking great, all types of services. The spa is very clean, and everyone is helpful and friendly. My mani-​pedi looks super!

Just what the Southwest suburbs need! Tucked away in the lower level of thriving ophthalmology and pediatric medical practices, Aesthetic TLC is an oasis of calm and serenity. As soon as you enter through the double glass doors, you are greeted by professional and welcoming staff that describe in detail all the myriad services the medi spa has to offer. An it’s quite a menu — facials, massage, microderm abrasion, laser hair removal, laser peels, mani/​pedi, Botox, just to name a few. Staff members really take the time to understand your specific needs and tailor the experience to target your particular concerns. It’s nice to know that you can get such great service and quality results without heading into downtown Chicago.

It was my first time there and from the moment I walk in I was impressed. The beautiful ladies up at the front desk greeted me with a warm welcome and gave me a tour of the spa. Nicki one of the ladies, took her time, offered me a refreshing beverage and talked to me like an old friend. The spa was super clean! I was then introduced to all the staff personally as well as had a long consultation with Dr. Tico
he made me feel so comfortable and ironically he happen to be my daughters eye specialist! I had my procedure done and it was painless. I was so nervous and they kept me safe and comfortable the entire time.
I loved the results and i will positively will return.
This is a hidden treasure, I am sure glad I found it!!!

Horrible! Had a supposed gel manicure and not one nail survived 24 hours. Lost 3 nails during a nap. Took her an hour and a half to do the worst job I’ve ever seen. I’ve had all sorts of nails done before and occasionally lose one the first week– but 10 the first day-​ridiculous! They don’t have a clue what they are doing!

I feel like I look 10 years younger after laser treatment! Super knowledgable and friendly staff. Highly recommend!

My visit to Aesthetic TLC was an uncomfortable, odd one. A friend booked an appointment for us here on a Saturday. We each wanted to try the Dysport, which is an alternative to Botox. They called to confirm our appointment a day in advance, but did not mention that they were out of Dysport. When we arrived and filled out the questionnaire/​information on the iPad, still no one had mentioned that they were out of Dysport; we had a short wait time and then were led to the procedure room.
My friend went first and as we sat in the room, the doctor finally explained that they were out of Dysport and that he would be giving us Botox instead. He made sure to mention that we would still pay the lower price, as the Dysport was a bit cheaper.
Upon the first shot of Botox into my friend’s forehead, she shrieked in pain and said how badly it burned! Not a newbie to Botox, she said it has never burned like that before. She turned red, trying to be polite she told the doctor and his assistant that it burned really bad.
The uncomfortable feeling came when the assistant didn’t say a word and looked at the doctor for relief, waiting for him to explain something… anything. The doctor (can’t remember his name, although I wish I could!) shrugged it off and tried to explain the burning sensation away as the high mixture of saline in the solution. He said, «I don’t know why this is still in our office, it should have been thrown away.» Then, in his continuous explanation of how the Botox is mixed with saline by him, in his office, he went into another room, brought out a new vial of Botox and took what looked to be the instruction sheet out of the box and read it — right there in front of us! Then, he proceeded to another room, apparently to make a new batch according to the instructions that come with it. While the doctor and his assistant were both out of the room, my friend and I just looked at each other, speechless! I couldn’t believe what just happened! She said to me, «well, I’m not dead… I guess I’ll just let him finish the job! «
YIKES!

I never spray tanned in my life, tried it out at Aesthetic TLC, and LOVED IT! Christina was her name and did a phemonenal job. No streaks/​no spots. Pure bronze. Very happy & will come back many times. Highly recommend this place to anyone! Great staff!

In May of 2011 Aesthetic TLC ran a promotion on Groupon for a 45-​minute massage. I purchased the Groupon and immediately booked my appointment and also asked to setup an appointment for botox in the peri-​orbital (crows feet) area to follow my massage. I mentioned a promotion they had posted on their website — $ 11/​unit for new patients. They told me they were unaware of the promotion and that I would need to print the webpage or bring in a coupon for the local coupon circular — its posted on *their* website, and neither receptionist knew what I was talking about. I just checked — its still posted on their webpage under the promotions tab.
This isn’t even the beginning of the trouble I had with Aesthetic TLC…
My appointment was rescheduled not once, not twice, but three times. The day of my appointment I was called 45 minutes before my rescheduled time and asked if I could come in earlier. I attempted to accommodate — nothing like being rushed to your massage appointment to really ruin the experience.
I arrive to Aesthetic TLC filled out a ton of paperwork and then was asked if I could take my botox appointment first because the doctor was planning to leave early. Here’s where I have a couple issues… 1) Aesthetic TLC’s posted Saturday hours are 9:00 AM — 3:00 PM. If its your practice and you’d like shorter hours on weekends please post those preferred hours instead of rushing customers, a new customer at that, through appointments. 2) I’m not a newbie to botox and know that one of the specific after care instructions is to not lay down for 3 – 4 hours after treatment.
I voiced my concerns about botox first, massage second. Several staff scurried around to talk to the doctor. My massage therapist offered to reschedule my appointment. I remarked, «Do you realize this will be the fourth time I’m being rescheduled due to an issue on Aesthetic TLC’s behalf?» He apologized.
At this point we’re 15-​minutes past the start time of my massage. My therapist appears and says the doctor agreed to see me after my massage for my botox appointment. I now proceed to get a rushed, uncoordinated 30-​minute massage. Also to note, the draped massage table was pretty flimsy. When the massage therapist applied pressure during the massage I could feel the table rock, bend, twist underneath me — I am not a large woman by any means. Overall the massage was nothing to rave about, but my personal experience with Groupon promotions has been hit or miss lately. I realize I paid a discounted price for the 45-​minute massage, but I think its unacceptable that due to issues at Aesthetic TLC my massage was cut 15-​minutes short.
Dr. Benjamin Ticho saw me for my botox appointment — I will say his bedside manner is the only thing Aesthetic TLC has going for them. He was gentle, quick, walked me through the entire appointment, discussed my desired results, etc, everything I think a doctor should do during a botox appointment. I might have even upped my Aesthetic TLC review to three stars just because of him…
But then I had the same rescheduling issue with my follow-​up appointment. Per Dr. Ticho’s request I was to stop by 2 – 3 weeks after my initial botox appointment for a follow-​up. After three reschedules I told the receptionist that I was happy with my results and not terribly interested in anymore rescheduling. She said she would note my chart and let the doctor know.
I might have chalked this entire experience up to a series of unfortunate mishaps…
Until I reviewed my bank statement and realized almost 2 months later Aesthetic TLC charged me $ 165 without any explanation.
I started reviewing my bank and credit card statements and realized that they never charged me back in May so I understand the $ 165 is due their facility. I called once, leaving a message that I would like to speak to someone about the 2 month delayed billing. I called a second time and the receptionist was dismissive stating that the bank let them know that there was a problem back in May, so Aesthetic TLC went ahead and charged everyone for services rendered. I said «So you didn’t think to call any of your patients and let them know? This isn’t a week or two delay, this is two months. Its a significant charge without any explanation.» The receptionist replied «I just answer the phones. If you want to you can speak to a manager about this, but unless you were doubly charged there’s nothing we can do about it. The money is due to our facility.»
The receptionist did not take my information, did not forward me to a manager’s voicemail. She was not apologetic or even the least bit understanding of the situation. I had to ASK for the manager’s name and to speak with her. The receptionist replied, «Her name is Connie. She’s not in until Tuesday.»
Save yourself the headaches, frustration, and confusion in your checkbook. Go to an established medspa.

Aesthetic TLC is a great find in Chicago Ridge — somewhat hidden away, you walk into a well-​decorated, clean spa where everyone (receptionist, masseur, nail technician, laser techs, doctors) is friendly.