Grow And Go

This place is extremely unprofessional! I’ve been on the go for a while and I finally have time to write a review. I had my hair done at this location a few times, it was a different stylist every time. It wasn’t bad but there was nothing special about it. It was very basic. They nickel and dime you on every step of the process and it seems that they make up some of the prices as they go. The first time I went I brought my own hair net and they charged me $ 10 to put it on. I asked them to use braiding hair before they did the sewin and they charge $ 5 just to put it around the perimeter. A whole pack of braiding hair cost $ 2.99. The last straw was when I purchased hair from one of their vendors. I was going to buy the colored hair because it was cheaper and I wanted colored hair anyway. I was told that the colored hair was on back order and if I bought the natural colored hair they would dye it for free. I bought the hair and I dropped it off on a Saturday, I asked them to let me know if there would be any problems, I needed it back in a week. I figured a week would be plenty of time to dye the hair and I was assured it would be. I was also going to get my hair done there after they dyed it. I was going out of town the next day after they did my hair and didn’t have time to waste. I contacted them on Monday just to make sure that everything was set for the hair to be dyed. I was told that I would be given a call by the owner just to follow up and say yes or no if everything was okay, I never received a call. It was a bunch of stuff happening between… bottomline I was told the owner would call me back but still no call. I tried very very hard to work with them on getting my hair dyed, I tried many ways to make it as easy as possible to have it go smoothly. I stressed to them that I did not want to wait until the last minute to find out they could not dyed hair. On Wednesday (at this point I’m suppose to be getting my hair done by them on Friday) I still had not been called by the owner and the hair still had not been dyed yet. I talked to one of the hair stylist and she said that the owner would be calling me. I told her I didn’t understand what was taking so long and why she just wouldn’t take 10 minutes out of her day to call me back and let me know what was going on. She told me that the owner was very busy and had multiple businesses. I informed her that I was one of the clients for her businesses and I felt like I was unimportant even though I was about to spend hundreds of dollars to get my hair done. The stylist informed me that the owner was now going to charge me for the dye. I told her that I was told by the owner and herself the reason that I got the natural color hair was because the dye was free. She said that they weren’t going to charge me to dye the hair but I had to pay for the dye. I told her it would have been nice to know this information up front. She doesn’t know how much money I have to spend and it seems that they are making up prices as they go. She didn’t know how much the price of the hair dye was going to cost and she wanted to wait for the owner to call me and let me know how much she was going to charge. I told her its two days before you are suppose to do my hair and you haven’t dyed the yet. I wanted to see a test of the color on the hair before she did the whole thing. Now its Thursdays, the day before I’m suppose to get my hair done and still no call from the owner letting me know if they can color the hair a piano ⁴⁄₂₇ and what the cost of the color is going to be. I called back at around 11am on Thursday to cancel everything. When I told the stylist I wanted to cancel the sound of her voice was as if she couldn’t care less. All I got was a chipper, «okay»! About 10 minutes later someone from the Merrillville shop called twice but didn’t leave a message. These people are unprofessional and I will never be back again. By the way, I was told the hair I bought was 100% Premium Virgin hair and cost a LOT of money. I was told it should take the color no problem. The hair did not take the color no problem… it turned red!