Louis Vuitton Chevy Chase Saks

Merlyn is easily this store’s saving grace. I have made two purchases at this location within the last three/​four months. One of which, the Eva clutch, needed repairs. I dropped off the bag on ⁹⁄₂₈. I was told the turnaround for repairs is anywhere between 4 – 6 weeks. As of 10/​27, when I decided to contact this location, the only update I was provided: the chain (to be replaced) wasn’t in stock.
1. Why did I have to contact your location to find this out?
2. How much longer was the repair center going to wait before they relayed the delay to me?
By week 5, I call back and request through Donna that she inquire with the repair center about a projected restock date. She said she would call me with an update by the end of the day. I didn’t hear from her. The next day, I call and Donna is out. Alexa is brought up to speed, and reaches out to the repair center. This time, I request that the bag is simply returned to me and I’ll figure it out. Alexa calls me back later, and confirms that the repair center will overnight my bag to the store where I should be able to pick it up before closing the next day. She also mentions that she’ll call me when it’s received. The next day rolls around, and it’s apparent that either th bag wasn’t overnighted, or Alexa simply failed to relay to me that the bag was received. It’s now Friday. I just got off the phone with another associate, Dennis. He tells me that the bag has not been delivered (of course not!!!). I’m now waiting for a call back with tracking information.
Did I mention that the calls to the stores are intercepted, and the phone clerks are useless? The phone clerk was rude, and I had to dish a bit of sass to be connected to an in-​store clerk. It’s Friday, mind you.
Moral of the story: avoid this location at all costs. Thank goodness for the new City Center location.

Had a five star experience here with Arthur! I came in with my overly-​hyper niece and dressed in gym clothing. Since Neiman’s and Bloomingdales doesn’t carry LV anymore, I had to backtrack to the actual LV store (here) and purchase the Neverfull in the Damier canvass. I was planning on going to Saks, but glad that I saw this store on the right hand side right before my turn. The customer service Arthur extended to me was impeccable. Even though I came in fairly unkempt, I wasn’t treated any differently, and that is something I can appreciate. Arthur exuded an exorbitant amount of professionalism and eloquence. He allowed me to try on the MM and GM size variations prior to me making a decision. I decided that the MM was more for me (since I’m a short gal) and he didn’t give me the one that I tried on (like most other retailers do), he gave me a brand new one from their holding place. I will most definitely return there in the future. Thanks Arthur!

After poor phone customer service and 2 attempts to purchase the Voltaire, which is being discontinued, I finally attempted to purchase this bag in person and SUCCESS! I asked for the bag to be held at the Chevy Chase store and after attempting to enter through the front doors (?) I walked around back and gained entry. The store is small and lovely and I didn’t feel uncomfortable browsing while other customers were being waited on. A young gentleman asked if I’d been helped and when I said not yet, he eagerly to assisted. He got the Voltaire from the back and allowed me to hold and examine it for a bit before purchasing. He was pleasant and helpful and the experience of buying my first LV bag wasn’t tainted at all. I hope to return for another purchase.

They were quite busy so I waited, and the gentleman in a suit was nice and called someone and I asked him then if puppies were allowed in the store and he said they are! My puppy was glad cos she didn’t have to wait in the car. I minused one star cos they didn’t get my order of small luggage tags right. Otherwise I would’ve given them 5 stars for hospitality. The lady attending to me was really nice.

Saturday morning my mother and I went there to exchange her bag. When we walked in they were friendly and greeted us as soon as we came through the door. My mother handed the sales lady the bag she wanted to return. It was in it’s original packaging. We look around the store not more than 2 minutes and the sales woman comes up to us and says that they can’t accept the bag. My mother asked why? The sales woman said that the bag had been worn and that there was money in it. My mother only tried the bag on once and she put her things in it to see how she would like it. She never wore it out once! The money in the bag was just a penny, and that was because the purse was given to her as a gift from my grandmother who put the penny in their for good luck! My mother explained to the sales woman why she didn’t like the bag. It’s because the strap isn’t long enough, it’s uncomfortable, really stiff (which proves my point that it was never worn) and there are no outside pockets. She didn’t want a return she just wanted an exchange. Also she pretty much knew the other bag that she wanted. The sales woman then told my mother that the bag wouldn’t always be stiff, that she had to put more stuff in it to make it «slouch» so that it would be more comfortable. I told the sales woman that my mother puts a lot of things in her purse. To prove my point my mother sat her own purse down and asked the sales lady to see how heavy it was. The sales lady looked at the bag with disdain and refused to even touch it. It was an unpleasant experience, it was as if we had cooties or something. My mother and I decided that we were done there and the sales lady put the «worn» bag back in it’s packaging and we left. I will never come back to this store ever again, I will also advise my friends and family who have shopped at this location to not shop there. I love Louis Vuitton their bags are a work or art and the quality is amazing. However that does not mean I will allow a sales person to treat me or anyone else like we don’t belong in the store. Just because you’re paying a lot of money for a bag, or because a bag costs a lot of money does not mean a sales person should have a snooty attitude or treat you like you are beneath them. The customer is the person who keeps them employed. I’m sure they work on commission and as someone who has worked in retail before they really need to have their employees work on their customer service skills (or the lack of them). My family spends A LOT of money on Louis Vuitton bags, we chose this store because we didn’t feel like going to Tyson’s (which is where we usually go). Their snooty attitude and false accusations that the bag was «worn» has forever deterred me from ever shopping at this Louis Vuitton ever again.

Great customer service even though we didn’t look like your typical LV client.
I have a fascination with Louis Vuitton. I love them yet sometimes feel a bit pretentious carrying my artsy into work. But the reason I spent so much is because of Louis’ reputation for durability. I was sick of buying new shoulder bags year after year. To me, a Louis is an investment that would actually save me money… Justification achieved (at least mentally). One day, my husband and I went to lunch with his friend at sushi ko. It was a day we planned on lounging around in the house and so I had a «house» t-​shirt and sneakers on… It was a «give-​up» day for me. I was carrying a worn and torn grey bucket bag that left something to be desired. Lovely. My husband and his friend looked just as unkempt, if not more-​so. I passed by LV and thought, why not? I’d been eyeing the Artsy online. I joked to the guys, «I’m not with you!» But they followed me like glue. I am very cognizant of client service and get impatient pretty quickly. I was half expecting to be ignored. Not the case here. The store was busy with at least 5 other serious clients. Arthur was just finishing with a client when he noticed we had walked in ‚” someone will be with you as soon as we can.” The immediate acknowledgment was appreciated. About 10 Minutes later, he came to help me. I was shown multiple bags and he was very knowledgeable about the bags and too note of my desires, pointing out similar bags to the Artsy to try on. Then, came the true test. An older, cougar status woman with a large LV over her shoulder came into the store, walked right up to Arthur and literally blocked me. I peeked around her imposing body to see if he could finish the sentence he started. But cougar actually asked him about the bag she wanted. I guess in her world, this «little girl in a t-​shirt» doesn’t exist. Without missing a beat, arthur kindly said, «yes! Of course!» Turned to another sales associate, «can you help this lady while I continue with my client?» Cougar turned around, glanced at me, almost stunned to realize my presence. I wanted to so much to give her what she expected: by kneeling on one knee, hands in the air,“superstar!” But I didn’t… A regret of mine to this day.
I ended up buying the Artsy over a year ago in 2013. Yesterday, I went back in to see what could be done about some small cracks along the seam. Arthur was there and immediately replaced the bag. No questions asked. Apparently, after some research, the earlier Artsy canvas was defective. I’m very happy with this LV store in Chevy Chase. I’ve been to other
LV stores and have not had the same reception. Not even close. I’m surprised to see some of the other reviews and had to contribute my experience.

Oh, Louis… while I would love to give you a 5-​star review, I must dock you a few points for your snooty attitude. I’ll keep it realistic, though, because, while I’d love to take the altruistic high road, the main point of purchasing anything from your store is so that I can have a status symbol to perpetuate my own snooty attitude. *sigh* Such is the price of bougieness.
Alright, first of all, I know I don’t look like your typical customer. I’m not a high-​powered business person in a smart pantsuit. Nor am I a put-​together lady who lunches with a diamond wedding ring so blingy that it alludes to the idea that I’m married to a high-​powered business person in a smart pantsuit. In fact, I usually roll into your store looking rather unwashed and disheveled. Also, I’m normally pretty sweaty. And I like to mess with you by parking my beat-​up 2007 Dodge Caliber right outside your stately windowed doors so that your salespeople can all get a good look at what they’re about to deal with. BALLIN’!
But it’s all a test, Louis. A test that you consistently fail miserably. I never get greeted. I may get a cursory glance and a quick look-​away. In fact, the only person who shows me a bit of attention is the door greeter/​security guard who then shadows me like a hawk. So egregiously up my ass that I wouldn’t be surprised if he followed me around not only to make sure I wasn’t stealing anything but to also quickly wipe down anything I touch with some sort of chamois cloth made from imported hand-​reared sheep lest I defile your goods with my inferior (read: poor) fingerprints.
Now, normal people would, at this point, be offended by your initial condescension and leave in a huff. But, if there’s one thing I like to do, it’s to prove somebody horribly wrong. And the truth, Louis, is that this bitch actually has money. And not play (read: credit) money either. Like, when I eventually hand over my debit card and you siphon off what you need, there’s actually (gasp!) still money there! In my account! Will wonders never cease?! Now, I’m not saying I can buy your entire luggage line (including monogram canvas dog carrier) without financially crippling myself (not to mention that I don’t have a dog small enough to fit in the damn thing)… what I’m saying is don’t judge a book by its cover, yo.
And, really, it’s only when I hand over that little piece of plastic that you stop judging me. Correction — it’s when the salesperson scans the little piece of plastic and it doesn’t get declined that you stop judging me. And that’s not cool.
Be assured that your salespeople are not overtly rude. Not at all. Even when I put them through their paces by asking to see, like, 10 different bags when I already know which one I want because I’ve feverishly lusted over it on your website for months. And then, when they put away the 9 unwanted bags, I ask to see matching wallets. And then bag charms. Etc., etc. I’m not being difficult but I figure, if I’m going to spend a couple thousand on a purse, I’m entitled to feel up and get my destitute finger smudges on whatever I want. Once I actually have the audacity to shake off the hawk/​security guard and ask for help, your salespeople are efficient and polite and I like the added bonus of being asked if I’d like something to drink while waiting for them to wrap my purchase. I’ve only asked for water which you give me chilled, with no ice, in quite possibly the heaviest glass I’ve ever had to lift. Next time, I’m asking for Courvoisier XO — be forewarned. Not that I even drink cognac. I just want to say «courvoisier» non-​ironically. But, back to the attitude. I always kind of get the feeling that nobody really thinks I’m for real until my card gets approved. At that point, it’s like everyone suddenly gets the joy of Christmas.
I’ve been to your store 3 times and have purchased something each time so you’d think that I, at this point, would be seen as a regular? Maybe, at the very least, a groupie? But I still get the same experience each time. What is up with that? Do I need to buy a pantsuit? I can’t quit you, though, because 1. I really do love your bags and 2. you are the closest store to me and I am loathe to drive to VA.
P. S. You have very ample parking but can a bitch get some validation next time?

I’ve been coming to this location for years and I almost always leave with mixed feelings. While I’m certainly not the biggest spender by far, I’m loyal, consistent, and pretty low maintenance because ⁹⁄₁₀ I already know what I want before I step foot in the door.
I used to shop with an SA named Crystal who was a gem. When she left the company, I had a particularly unpleasant experience with an SA named Arthur. He comes off very aloof and condescending and I’m simply not there for all that. So up until recently, I’d just trek to Tyson’s or go home to KOP for my LV needs. There are too many other stores – and brands I might add – to deal with haughty associates.
That said, my last few visits have really boosted my opinion of the store. Merlyn is awesome. She’s knowledgeable, accommodating, and personable and my cousins and I really enjoy shopping with her! If you want to be treated well while you spend your hard-​earned (or not so hard-​earned) money, go see Merlyn :-)

Quick shopping, in and out in less than 20 mins. I knew exactly what I wanted. The lady, I feel so sorry for her, she had to help 4 guests while the other guy working chatted on his cell phone.

Purchased my fourth louis goodie today!
I love how convenient this Louis Vuitton is. There’s parking right behind the store so I didn’t have to walk much. Arthur is my go to sales associate. Every time I come I wanna be in and out and he does just that for me.

Yay! I’m so happy I get to submit this review!
I purchased a handbag from this location yesterday… Its ~10 minutes away from my office and I REALLY wanted a little gift for myself so I quickly headed over to Chevy Chase in that nasty snow.
This was my 1^st time at this store and as soon as I walked in I was greeted. I let them know what I was looking for and Alice Kim assisted me. She was great! Really genuine and friendly. We chatted a little about the handbag and other things that I might be interested in.
My experience here was professional, friendly, and comfortable. I can say that I did not feel judged at all and no one was snooty towards me. Alice gave me her card and told me to contact her whenever I’m interested in even just looking at a Louis Vuitton piece in person. I liked that she took the time to build a rapport with me.
If you’re shopping in Chevy Chase at Louis Vuitton ask for Alice… tell her Amanda sent you!

Avoid! Avoid! Avoid don’t buy anything over there!!!
The story started on saturday 30^th, I went there in a hurry for a gift I knew already what I wanted, so after 10 mins I walked out, I did offer the gift on december 3^rd for my wife’s birthday and we realized that it some seams were going away, my wife went there last sunday they told her that the scarf has been inspected before so it will be no exchange or refund, I decided to go yesterday to have an explanation how I could have done that since the scarf stayed in them box for all long??? They were repeating the same sentence again and again and look at you like you were an homeless begging for a hot meal in a fancy restaurant I told them to find a solution and the manager Sarah Niroomand told me to leave the store cause it was no solution. Seriously? I told her I will stay here till we found one then she called the police, the officer were directly on their side and I’ve been Kicked out by the Police for that…
Being a regular customer and be treated like that is unbelievable!!!
However if you go and buy at Louis Vuitton (which of course I will never ever do again) check the item in the shop, inspect it and do not be served by the asian girl or Sarah cause they all here for your money only! After that is no customer service!!! And there is many complains about LV customer service around the country!

This store is the worst. The sales girl insisted on taking my stuff out of my old wallet and putting it into my new one for me. She did this under the guise of service, but I could tell by her demeanor, and the questions she was asking, that she just wanted to look at my wallet and make sure it was my credit card I was using. I have been at this a long time and know the tricks. I told her I don’t want her going through my stuff but she insisted which tells me there was more to the story.

For the amount of money one can spend here, I expected their customer service to be far better than what we received.
I had called ahead to have an item placed on hold (~2PM) and was told it would be ready for pick up but only had until 6PM to do so. Okay then. We went to the store about an hour later (3PM).
I think the friendliest employee we encountered was the doorman. After finding an available saleswoman, I inquired about the item on hold. She went off to find it. She came back shortly and told us that there was nothing on hold for anyone and insisted that we didn’t call ahead and if we did, we probably called the wrong store. (To be fair, we did call the wrong store the first time but after they told us they were LV @ Saks and not the LV store, we ended the call to call this location.)
Here’s the thing– if you have the item in stock (which they did) but for some reason it wasn’t placed on hold… lie to us! Make us feel special. Grab it from the back and tell us that oh, you overlooked it and you found it and it was on hold even if it wasn’t. Don’t call ME a liar and insist I’m wrong. It’s not like they had to work for the sale and had to convince us to buy said item. It was already implied that the item would be bought since we had it placed on hold!
In the end, a slightly different item was purchased at the suggestion of the saleswoman so because of that and the friendly doorman, I gave 2 stars instead of 1.

My wife went to the store to buy a new bag, like she’d done several times in the past. The salesman rung her up at the register, she reached out to hand him her credit card. Suddenly, he saw a previous customer and left her at the counter. When she complained to the manager, she was told that is common practice. We won’t go there again.

I have so far not had a bad experience at this store. Everything is VERY expensive and i am NOT a rich girl, but I have always been treated well in this store.

The best I can say about this shoppe is that the doorman was the most professional and pleasant of the entire lot of staffers.
Overhearing one sales guy talking to a customer (who was buying a $ 4000 bag), was not unlike one of those street vendors selling counterfeit junk in Georgetown. He was uncouth and incapable of representing the product without some inappropriate comment. I was waiting for him to say, «b**** please!». I’m surprised the woman stuck around for that.
I was looking for something to buy, anything that caught my fancy, but I left empty handed because the vibe in there was simply not happening.
I suggest you go to the Saks boutique, or simply order online for better «service».

Unfortunately, I’ll have to be the lone dissenter in the handful of glowing reviews that I see here, as I’m unhappy to say that I had a very less than stellar experience shopping (or attempting to shop) here. My husband and I came here during Memorial Day weekend with every intent to purchase a particular handbag that I’ve had my eye on for awhile. I knew exactly which one, so it would’ve and should’ve been a fairly straightforward and quick sale. However, after about 5 minutes walking around the store without any of the sales associates giving us so much as a «hello,» a smile, or even a second glance, I went up to an associate myself and asked if they had the particular bag I was looking for. She replied with absolutely no friendliness in her voice whatsoever, «Probably. Someone will be with you when they’re free.» The way she said it somehow managed to make me feel like *I* was bothering *her*. I then stood in the middle of the store twiddling my thumbs for another few minutes waiting for someone to help me like the associate I had spoken to had said. I proceeded to see a couple walk into the store and a different associate immediately help them. At this point, I was quite annoyed. What kind of customer service system do they have here? I’ve been to a ton of other LV boutiques in the past, and never, EVER have I been made to feel completely invisible! So congratulations, LV of Chevy Chase, you’re the first!
Yes, it was a holiday weekend and I’m sure the associates would have rather been on the beach or at a BBQ instead of at work, and yes, it was an hour before closing, but that is NO excuse. When I plan to make an expensive purchase at an upscale, luxury goods store, I expect nothing less than professional, flawless, stellar customer service at all times. I received the complete opposite here. Needless to say, I did not give this location my business that day, nor will I ever.

I was never a fan of Louis Vuitton before I came to this location. I was unsure which bag to purchase, and the salesperson stayed with me, and pulled EVERY bag I wanted to see. I couldn’t believe it. I couldn’t do that all day, I’d go crazy! But she was so cool about it. I finally settled on THE bag: LV Batignolle Horizontal. The security guards, the salespeople, everyone was so friendly and accommodating. Stuffy as Chevy Chase can be I didn’t feel it on that visit.
I hope the SF store is as good…

I know, I know, don’t say it:
«You’re not post-​MBA Vonetta yet.»
I know, I know, but I couldn’t help myself!
My financial accountibility partner and I decided to have what we call a Practice Makes Perfect: A. King/​Vonetta Y. Wealthy Woman Day, or a PMP: AKVYWWD, for short. For our first, we trekked to Chevy Chase, first to a certain jewelry store, which shall remain nameless, then to Louis Vuitton.
I wasn’t going to review this store, but the service we recieved was so amazing, I had to! I thought the associates would be stuck up and snobby (because you know they have that sixth sense of who has $$ and who doesn’t, and I know I reek of negative $), but the one who helped us, Svetlana, was phenomenal! She was warm and welcoming, and took time to point out pieces she thought we’d love (and of course we did). And she had this magnificent, inexplicable way of not pressuring us to buy while simultaneously making us want to. AK nearly bought this delicious limited edition number, but my eyes reminded her that this was a PRACTICE Wealthy Woman Day, a drill of sorts, not the real thing yet. But Svetlana was understanding and not at all intimidating. She gave us her card and told us to just come see her when we’re ready.
Talk about motivation.