Geico

I’ve been using Geico for automobile insurance for the past 20 years. Fortunately I’ve only had to file an accident claim twice during that time — each claim was handled right away and they were quick to get my car repaired or issue me a check. Best of all, their rates are about ½ of what their competitors charge.

Don’t go with Geico READ this first.
I am writing to tell you of a disappointing experience I had with Geico and hope you will work to improve your customer service.
I was shopping around for auto insurance for my fiancé and received multiple quotes. I decided to go with your company as it was the lowest, although not by much.
Every company I called I gave the exact information such as driver’s license, address, VIN number, lienholder and all the necessary info to obtain an exact quote. My fiancé had an accident 2 years ago and I shared this information with the agent so they could run the driving record and give me a quote based on that. Ironically after one month I received an letter saying that information you provide was incorrect, so I called and gave the driver license number and at that point the agent told me, «You’re showing an accident so your premium will go up.» I requested to talk to a manager, they said management will call you today (never received a call back) I was clear at the time (May 3^rd) that yes I know she had and accident and I told the agent to make sure she ran her driving record before she gives me the quote.
I’m very disappointed at Geico’s culture and the way your company handled the situation. I’ve been in the service business for over 10 years and if I did the same thing to you, you would have not liked it. It’s like I sell you a car and give you payment of $ 500 and next month I call you and tell you hey your credit score was low or wrong and now your payments are $ 550, how would you like that?
I just canceled my policy and contacted Esurance for my new policy at the same rate and very happy with the service.

worst insurance and charge you too much money…
We had Geico since we bought a new car 3 years and we thought that best and cheap insurance available in our area until this time. I did driver safety course to get some more discount and i paid for that course still i haven’t get much difference in my payments. I called geico so many times if I can get some more discounts because I pay my installments without delays since 3 years but they never gave me any discounts. Then i checked around then find out there are so many discounts that you can get with auto insurance like if you married and your spouse also drives, if you have insurance since long time, if you have passenger safety air bags. etc. that geico never gave to me. even I increased my deductibles to higher. Then I shop around for auto insurance i come to now geico is just ripping me off since 3 years. I got insurance quote for half the price with all discounts and best coverage with good insurance company. Just one advise if you have geico since long time ask for all of this discounts and try to shop around to compare the price…

Horrible company!!! Do not waist your money!!!
I have geico auto insurance. I needed to have my windshield replaced. I had a $ 500 deductible. It cost me $ 2000 out of my pocket to replace the BMW X5 windshield. They would only reimburse me $ 499.00. What crap insurance is this?
I am in the process of getting new insurance!!!

Please read before Buying Geico insurance!
Talk about the worst claims service ever. I called the other day because I noticed a scratch going along the side of my whole truck. I called the 1 – 800 # because I was told to do so to file my comprehensive claim there. I called and I was on the phone for over an hour. Then when I finally finished up the claim they told me that it was a collision claim. I didn’t know that someone vandalizing my car is a collision claim. Which it is not, but that’s what they told me. I will be contacting the Department of insurance, Better Business Bureau, and writing a bad review everywhere…
I am very dissatisfied with Geico and don’t recommend anyone to use this insurance, unless you want to get screwed!
STAY AWAY FROM GEICO!!!

Liars!!!
I cannot get the entire email showing text of email and the date in the screen for a screen shot but if you ask, I am happy to share it with you.
For more than 10 years, without a single issue on my end, no claims, just their regular payment for services. I have had GEICO insurance policies for my many cars (until tonight I had 16 of my cars currently insured by GEICO all at the same time) California and Nevada policies) as well as My RV, 2 boats and 4 motorcycles.
My Nevada policy was set to auto renew on auto pay on my credit card. A fact that I verified by phone in January when I moved a car from the CA policy to the NV policy when that car went to NV. The agent even read backthe last 4 digits of my credot card. A fact that I also verified again with the confirmation emails in my inbox tonight. I received a notice on my Geico app in Feb that the policy would automatically review. The policy was due in Feb. I found out from Nevada DMV in April that the policy had lapsed. I immediately called Geico and they assured me that they would take care of it. They even sent me an email and called me to let me know it had been taken care of.
I got a notice from Nevada DMV today that the registration on at least one of my cars was being revoked because there was not continous coverage on the vehicle and I would have to pay fines of $ 250 to $ 750 plus penalties up to $ 1,000 to have the registration reinstated. I immediately called GEICO. I spoke with three different agents and their supervisor Anthony Cortez in San Diego. These liars told me that the policy was not set for auto pay and auto renewal since 2014. I forwarded the emails from GEICO confirming that the policy was going to be automatically renewed and the email showing that I cancelled one credit card on auto renewal to add another in March of this year. How would that even be possible if I wasnt set for auto pay? Still, they insisted that it was not set for auto pay. Even with verifiable proof. On top of that, the car that was switched in January, they moved back to a CA policy and sent out a notice on my GEICO app for just under $ 12.00 which was the amount the agent told me in January would be automatically added to my next bill. I immediately paid it. I didnt find out until April that they took this car out of the NV policy and put it into a CA policy. This screw up they did automatically but they could automatically take my paymemt or let me know if there was an issue. A car they knew was registered and kept in NV.
The absolute bold faced lies I heard these people tell me. Unbelievable fictions that flew in the face of actual, verifiable emails that I had and conversations I knew I had had in the past verifyng the auto pay and seeing the notices on my GEICO app. They even contradicted eachother and in some instances themselves.
They stated that they would not take responsibility with the NV DMV. This means I have to either pay the fees or spend my time and money proving to the DMV that GEICO is a liar and or take legal action against them. I do have the emails after all. Then, just to solidify it all, try and screen shot that it had been set for autopay, eight away, I went to my GEICO app only to find it telling me I hadnt entered in any policies. I had, I used the app regularly. I tried to go to
to get proof and my login and passwords were not accepted. It said I needed to enter in at least one policy which I did but it still didnt work. The liars were obviously trying to cover their tracks. I STILL HAVE THE EMAILS you liars!!!
I am cancelling EVERY SINGLE GEICO policy I have and I will NEVER use GEICO again and I will make it a point to tell ANYONE that will listen all about the liars at GEICO and show them the emails proving that they are liars of they want to see them.
Their mascot is a reptile… It should be a slimy, lying snake.
If anyone has had a similar issue and has proof to back it up like emails etc as I do, please let me know, there are probably others. I am happy to be a part of a class action suit against GEICO.
Kind of a P. S. As I search reviews on these liars. This company has 100 reviews just for the corporate address and less than 1.5 stars. If you check all of the thousands of other reviews everywhere else, for GEICO, no better. And, with all of these unhappy customers, I have not seen one response or offer from GEICO to fix anything or try to make it right. Rather than admit they had made a simple mistake and take the responsibility fot it, they tell absolute lies even when you have the proof. Shame on you GEICO.
UPDATE. Lying sacks of ish!!! 5 days after my conversation with Geico and cancelling my policy because they did not Auto renew because they said I did not have auto pay, I have a charge of $ 108 from GEICO. How? And if I don’t have auto pay, how can they continue to just charge me? I hate those Liars.

GEICO might be good with their customer service, but when its time to file claims against them they are a NIGHTMARE! One of my employees was driving down I-​95 is a company pickup truck, when he gets clipped from the back and spun a half a dozen times. Luckily he was okay and the truck wasn’t horribly damaged, a couple grand of damage. The police ticketed the other driver, completely his fault.
6 months later… we are still trying to get GEICO to pay for the repairs. They admit the other guy hit us, and it was his fault, but nope! They aren’t going to pay. Why, you ask?
They know it will cause us more to get a lawyer and take them to court for the damages then it does to fix the damage.
When I asked an insurance agent friend about his thoughts, he ranted for 30 minutes on what a pain in the ass it is to deal with GEICO.

Geico is the worst. They control your auto insurance and do not treat their customers with respect. Twice now they have added one of my sons to my policy without my permission. Even though I’ve assured them my son does not reside with me and does not drive my cars, they just don’t care. Shouldn’t I as the customer be able to decide what insurance I need?
I’ve switched to USAA and plan to spread the word to other gov employees.

Don’t waste your money.
The worst insurance ever.
they don’t pay for their claims .
Be advised.

Im not speaking on a specific location but im speaking to Geico Insurance themselves literally the worst of the worst. i have never i mean ever seen an insurance company operate and treat their customers as if their were dirt. policy holder for over 8 years and finally someone decided to smack the back of my vehicle my report made around mid Aug. of 2015 its April 2016 my car still isnt fixed i shouldn’t pay a 500 dollar nothing because the other driver was at fault.
Geico: after further investigation reports showed that the other vehicle was somehow hit from behind resulting them to hit my vehicle
On going for over a year my vehicle is still damaged and they send over a $ 563.82 check and the damaged on my vehicle after an estimate at multiple body shops is roughly around $ 1300 Geico is literally a joke once im waiting for the day for my policy to end.
0 stars in customer service
0 stars in the customer service at the local body shop they preferred for me
0 stars for the representatives # 1 over the phone
0 stars for the representatives # 2 over the phone
0 stars for the representatives # 3 over the phone
and
0 stars for the representatives # 4 over the phone
freaking hate that little stupid Geico lizard thing now every time i seen that commercial i race for the remote

On April 11^th, Wylie, TX experienced a massive hail storm which destroyed hundreds of homes and vehicles. Ours was one of them and GEICO Insurance states that the vehicle added is not covered for this type of claim.
What does it mean to «Add a vehicle to your insurance policy» ?
Well, here’s what it implies; I have an existing insurance policy with a certain level of coverage for my vehicles. Now, I’d like to add another vehicle to this policy.
It seems safe to assume that by adding this vehicle to an existing policy, which will expire in August 2016, I will receive the same level of coverage for the new vehicle that is carried on the existing vehicles until August 2016.
Well, unfortunately for GEICO customers. GEICO has internal processes that are not fully disclosed and they’re perception of «adding a vehicle to your policy» is different. They will select the level of coverage for you.
From what I’m told, if the added vehicle is of a certain type or age, neither of which are clearly defined, the coverage is automatically reduced and comprehensive coverage is not included for that vehicle.
Now, I do not know GEICO’s internal processes and procedures and that certain types of vehicles will «default» to certain types of coverage. But If GEICO is changing the level of coverage for a vehicle being added, why wouldn’t I be offered the opportunity to select specific coverage, using a dropdown menu, etc. at the time the vehicle is being added to my policy on-​line?
Ryan and Christy Samuel

My shocked face, here I am, deciding to write my review with the caveat of «I don’t care what you all think, Geico sucks» and voila, Geico has almost 100 reviews with a 1.5 star average rating.
What more can I possibly add to that?
My sympathies to anyone who attempts to get towing through Geico roadside service. I now understand some of the reviews written about the horrific nightmares others have written below my review about getting their car towed through Geico.
Geico sucks, pay HIGH rates for over 2 years in the expectation of good customer service if something goes wrong but when it comes to processing claims, they are lazy, incompetent and it all comes with an attitude to top it off.

An online Geico representative cancelled my auto insurance policy after I emailed them threatening to move to another company after they raised my insurance an additional $ 78 a month! The only contact from Geico was an email indicating that my insurance was cancelled the following day at midnight. If I had not checked my email I would have been driving without insurance! I do not know the current laws that regulate automobile insurance companys but I’m pretty sure they left themselves open for a law suit if I had gotten into an accident. I hired Geico as my insurance company over 15 years ago. Geico you are fired! I will give my money to a company that does not cancel insurance without any notification. This left me and my family at considerable risk. Any company that operates under this kinda of business ethics should be not be allowed in the industry.

Geico is probably one of the cheapest insurance companies if you have no incidents, but you get what you pay for. Although I had no issues getting a hit-​and-​run claim taken care of (with a $ 500 deductible), it has been a Kafkaesque nightmare trying to get payment against the responsible party’s (also insured with Geico) claim.
Some jerk in a Hummer hit me and ran while I was driving, but I managed to get their license plate number. They turned out to also be insured with Geico, and of course denied liability — they committed a crime by running away, why wouldn’t they would lie about it too? So their Geico claim reps checked their car for damage and denied my claim, telling me there was none. Not believing them, I asked for photos to prove it. They then said they would get back to me, and later informed me that, oh wait, there actually IS some «questionable» damage to the other vehicle. So I had to send measurements of the damage on my car, and they would see if it matched up. They reviewed my photos, told me the height of the damage «didn’t match», and my claim was denied again.
I got the other party’s address through a state record search, and went to check out the Hummer myself. I found damage in exactly the area I said it would be based on the accident. I measured it, and sent photos of the measurements showing that the giant crack running all the way up and down their bumper began at the same height as the damage on my car. Their reps said they couldn’t use my photos as proof since they couldn’t see where I was measuring from in them, but that the damage was «questionable» and they would investigate further. They then ceased to contact me completely, only calling me back when I contacted them first and telling me that, months later, the inspector had never responded to their inquiries.
What are the chances that I made up a license plate number, knew that the vehicle was a Hummer, and knew that there would be damage to the front passenger’s side of the car from when they tried to merge into my car? According to Geico, it’s all just a coincidence and the «questionable» damage was preexisting and «doesn’t match».
I pay Geico to fight on my behalf in cases like this, which is what they assured me they would do when I first called them to report the accident. However, even claims reps who are supposed to be on my side have been nothing but antagonistic toward me, and have never bothered to contact me unless I again contacted them first. Ultimately, they just accepted the other party’s verdict that the damage «doesn’t match», were unable to answer my questions on exactly why they think it doesn’t match («it just doesn’t»), refused to investigate further, and refused arbitration. If the other party’s rep said multiple times that the damage was «questionable», wouldn’t someone «fighting for me» check it out themselves? I asked to speak with a supervisor and was assured one would get in contact with me, but none has.
Geico is refusing to purse this issue further in arbitration because if I win, Geico loses money overall by having to pay out my deductible. There’s clearly a conflict of interest. If the other person had been insured with another company, they definitely would have pursued the case further to get their money back. One of the (no-​so-​smart) reps supposedly «on my side» actually told me that, in so many words. As someone else said, «Geico’s strategy is to delay, deny, obstruct, and frustrate in the hope that the insured simply gives up and drops the claim.» That is absolutely true, as I have now given up. The deductible is not worth the aggravation and frustration I have gone through. You win, Geico. Keep your $ 500. But you won’t be getting another dime on my premiums.

I agree with the other no star reviews of Geico’s low ethics and poor customer service. I didn’t used to have a problem with Geico. However, I was pulling into a parking space in a parking lot, and another car (a Geico customer) passed me, illegally, on the right, at a high speed, scraping the side of my car and knocking off part of my front bumper. The worst part? Geico found me at fault, saying I «failed to obey the rules of the road». Since when is someone not following the rules of the road when they are rear/​side ended illegally in a parking lot from a speeding car coming up behind them? Bullcrap. WORSE. INSURANCE. EVER. They don’t conduct proper investigations, they just exist to take premiums and make money.

These people should be shut down… i was hit by a geico client who had four DUI s. Because they knew it wasnt a matter of «If» he was going to hit us but «when» they had him insured for as low as they could go… then after the accident geico called the other victims to do damage control. They did not call when i was in the hospital they called 9 days after only to ask «do you have pictures of the accident scene»? «ok you need to send them over… only to build a defense to get out of this wrong doing. Not to check on my well being… Never the less these people are horrid and i can only hope the same happens to geicos executives children that happened to me and my family. Fuck you geico! Karmas a bitch!

So after 5 years of being a geico customer with multiple policies for our cars and our homes, I have basically been bullied by geico for the past month. Its been absolutely atrocious. My car insurance was a huge fiasco where i had 10 different reps all give me different answers, and when i told them what others told me, each one would then tell me that the other ones were wrong and shouldn’t have told me what they did.
Now, we are considering renting out our house and called for a landlord quote so we could make an educated decision. We got our quote and are still thinking about it, but today we get a threatening letter from geico telling us that because of that call they will be cancelling our home owners insurance and that we need to call right away and get a more expensive policy. What kind of customer service is this? Well tomorrow I will be spending the day getting quotes from other companies, and if even one of them meets or beats geicos cost, they will be completely losing all of our business for our home and cars for our whole family. Cause after being abused by geico this much, they won’t get another dime of our money. I hope Karma comes back and pays them back for mistreating faithful customers.
*1/​8/​2016 Update* — As I suspected, every other company I checked for landlord insurance, offered a better quote. In the end we decided since Farmers had affordable Landlord Insurance, we did rent out our home and got our landlord policy with Farmers, who charges us $ 1,100 less a year than geico did.

It took me six months to write this review. I’ve since calmed down significantly, but the fact still remains that Geico did us wrong, despite being long-​standing customers.
Here’s the short and sweet:
DO NOT count on Geico for Roadside assistance. Just don’t. They’re funky, unreliable and lack serious empathy.
To summarize: I was in need of a tow-​truck to pick up a car that was partially in the middle of the road and partially close to the curb in a pretty busy neighborhood. Geico sent out a tow truck «ASAP» to help move to the car. Initially, it was early in the evening at this time (and being daylight savings time, still bright out) and we waited patiently for a tow.
That patience waned as the company that was supposed to come out at a set time (as confirmed via text) did NOT show up, and we were waiting an additional 1.5 hrs for them to show up. So the company shows up, now 3 hours late (b/​c Geico allows all companies they work with to have a 90 minute window to provide assistance) and guess what — the employee (who could barely speak English btw) claimed he COULD NOT hoist our car unto his huge flat bed truck without destroying it.
Thus, he left, despite our pleas for his help (if you’re a tow truck driver, shouldn’t be able to tow anything?!) and we were left waiting another two hours for someone else — who guess what? Claimed they couldn’t find where we were located!
To say that we were pissed was an understatement — it had now been well over five hours since we made the first call to Geico — and the car was in the middle of an intersection in the dark, creating the scene for a potential accident itself! Geico was of NO REAL HELP during this time — they kept saying they’d dispatch someone else out, but the companies they named were 30+ miles away in VA.
The police even came by, flabbergasted that Geico had insurance holders out on the street for hours with no resolve — they gave us flares and told us that we might as well use their tow services and ask Geico to reimburse us. Geico did NOT want to do this. It wasn’t until another employee finally did what they should have done HOURS ago — and used the big, fancy Geico credit card to pay a tow company 1.5 miles away — and got us out there, at nearly 11:00 P.M.
In all of this Geico had no real empathy for us — I think it pained the employees to have to say sorry! I can’t believe we were waiting on roadside assistance for over five hours as PAYING CUSTOMERS. Doggone shame.

I have been a loyal customer with Geico for about 2 years.
Never did I think I would be so let down by their terrible customer service.
1. I got rear ended. The other party was a douche and said I reversed into them while at the stop light. Who does that?! They couldn’t prove either one of us right so they couldn’t help me. Unbelievable.
2. They increased my payments 400% without my proper approval!!! My bills went from $ 90 to $ 110. I overdrafted thanks to them. They charged me in 3 months what they charged me in a year. The supervisor of customer service couldn’t even help because what they were doing was according to law and ethical. Ethical? Yeah right.
Way to lose a loyal customer Geico.

Vehicle was vandalized at the parking lot– Geico refused to pay and cancelled my policy. It took them almost two months to «investigate» the claim and after «independent review» they came to the conclusion that I hit my own vehicle against the wall while driving… Geico sent me the refusal letter claiming fraud and misrepresentation. Shortly after that they simply cancelled my policy without any notice. Geico is completely worthless! Would never buy any product from them.
I am taking them to the small claim court and WILL GET every penny back from them!!!