Bloomingdale’s

This is a big Bloomingdales with a reasonable selection in the men’s store. Not as upscale as NM or Saks, but carries Armani, Ferragamo, Burberry. May be worth noticing that their furniture department occupies a separate floor and is supposedly the biggest furniture department of all Bloomingdales stores.

I will no longer be shopping at Bloomingdales. I am so disappointed with the way I have been treated by the sales people in accessories a couple times, but today took the cake. They sold me a pair of Prada sunglasses which I paid to repair several times on my own. On the third break, I took them back in. They are poorly made and thought at least they would give me a store credit. Instead of doing so, the woman said «nope sorry — we changed our policy» and then very patronizingly she walked me to the sign that states their policy. Well, thats nice, but when I bought the glasses, that was NOT their policy and they should honor what it was when I purchased them.
To top it off this woman sent me to customer service where all they did was pick up the phone and call the same woman I had spoken with downstairs. When I said «so you are saying you cannot do anything and I should take my business to Nordstrom», customer service said «Yep.»
You can get the same products at Saks and Nordstrom with MUCH better service and less attitude. I will be doing so.

This is a review of the Intimates department. I have a hard to find bra size and I’ve had good experiences in the past being fitted at higher end lingerie stores. Not at Bloomingdale’s! Both saleswomen I encountered were so incredibly aggressive and rude that I left without purchasing anything. One snapped at me («I’m helping someone ELSE, so what IS it?») when I asked where I could find additional bras in my size, and one slammed the dressing room door in my face when I started to ask her a question. I didn’t actually receive any assistance either picking out or fitting the two bras that I liked, so I took pictures of the style numbers and went home and bought online. Brick and mortar retail isn’t doing well enough that you can afford to be nasty to people.

Recently revisited Bloomie’s at the Mall @ Chestnut Hill (there isn’t one other throughout New England anyway). Bloomingdale’s consistently has great products (specifically, I have shopped at both ends of the mall, but the mens /​home end is much more reasonable, well-​staffed, and better organized, in comparison to the «pretty good» womans side). Lately, Bloom’s seems to be not pricing things as low as they used to, and still are charging much more for things I could find at Macy’s in Natick for less. Still love the employees, store setup, and the incredible store, but wish the prices would decrease a bit. Still a place I love to go shopping at, just wish they had kept the after-​Christmas clearance the same as it has always been in the past. 4 stars.

Terrible customer service in the women’s building. (The Home store, at the other end of the mall, is much better, sales staff are generally more professional).

If it hadn’t been for Jane Simon, the saint in the Fine Jewelry Department at the Chestnut Hill, MA Bloomingdale’s, I absolutely would have walked out of the store without making a rather substantial purchase. When Jane helped me find what I wanted, she asked if I wanted to open a Bloomingdale’s card for a small discount. «Sure», I said — which began 70 minutes of total ridiculousness on the phone with the corporate credit card clearing department. Several times I tried to walk away. Several times the idiots on the other end assured me «This is really the very last question.» At the end, they asked if they could run a «credit check» on me – I said fine, thinking it would finally end the background checking process. The questions included (and I am not lying): «Please tell us which of the following 8 cars is the only one you actually owned in the past 20 years.» «Please tell us which age is the right age group for your son, Adam?» That’s when I exploded. «What? You are asking me questions about my children?» I gave the phone back to Jane — and we hung up. I got the account — and left. Is it legal, let alone moral, for Bloomingdale’s to ask me questions about my children? I was appalled — not only that the whole thing took 70 minutes, but that they delved into my private life — for a credit card from Bloomingdale’s which I SWEAR I will never use again.
Thank you, Jane Simon, for trying to salvage what you called «a luxury experience» in the store a bit more tolerable — but Bloomingdale’s corporate needs to get a grip on welcoming new customers — not treating them like criminals. I promise I will never ever shop at Bloomingdale’s again, with or without their credit card. Looking at the other reviews, looks like many customers share my opinion — yet the company does nothing to improve customer service. No wonder retail is in trouble.

Every time I go to this Bloomingdales, I experience terrible customer service. You get an unwelcome vibe from some of the Employees and literally I have been looked in the eye and have not received a greeting or even a smile. Being in retail myself, I value good customer service and unfortunately I don’t receive that while i’m shopping in this store (this is mostly directed towards the makeup/​accessories/​shoe department) I hope this helps.

I love bloomies… I was raised on a steady diet of bloomingdales growing up. This review is mostly about the cosmetics counters and the level of service and my personal experiences at them.
Chanel counter — Extremely helpful and honest. I think they are pretty good at selecting flattering shades, matching foundation to my skintone, and even telling me what I should not spend my money on.
Dior — hit or miss. The products are beautiful but the counter is usually unmanned and you need an associate to help you sample things. I usually don’t feel like I’m getting any type of service… more like a cosmetics person babysitting me as I sample a lip gloss. Its too bad because Dior deserves their own cosmetics counter person who has extensive brand knowledge.
MAC — Unfriendly/​cold service. There have been one or two associates who I’ve found to be great but I usually get ignored here. I have literally been about to purchase a few products and then an older lady will come to the counter and interrupt the transaction and the guy who worked there didn’t even think twice before helping her first and ringing her up before me when I had been patiently waiting for a ridiculous amount of time. I get not service because I’m not a loud and demanding matron… must I be in order to get a little service? I rather not transition into being aggressive just to buy a couple lipglosses so I eventually just abandoned the products because I got tired of waiting and went to Bobbi Brown instead. If you want MAC go to Newbury.
Bobbi Brown — Standard service. They are generally good at acknowledging you if you do have to wait but I usually get helped pretty quickly. The staff they have now vs last holiday season is a lot nicer, more welcoming and better skilled than before which is a great perk! I think they had a major staff shift because last year there was a completley different staff made up of mostly catty, negative, and openly job hating women. Then the regional trainer showed up and the women there now are a lot easier to talk to, welcoming, and nice. I have no problem w/​people not liking their jobs but its just uncomfortable to be around people that are audibly huffing and seem like they are about to hand in notice.

While this store is clean and well organized, snobbishness must be a prerequisite in order to work there. The sales associates in the Women’s department are rude, snobby and standoffish. When I tried asking them a question, they would look down their noses at me like I was disturbing them. Excuse me for needing help. It’s not like they’re busy. Most of the time, I see them standing around or chatting with another sales person. If this review was based on the Women’s department, I would give it zero stars, but it does deserve 2 stars for the great service I received in the kids department. One particular sales associate was super friendly and informative. Shopping in the kids section cheers me up, but the rest of the store… I’ll pass.

I bought my first large designer handbag from Bloomingdale’s since they had a sale. I wanted to return it, but I live really far from this Bloomingdale’s, which is only one of two in MA. I tried to call in for a shipping label everyday for one week and still could not even get in touch with the manager. One of the days, I was put on hold for twenty minutes. I finally managed to commute to the store and there was nobody in the purse section. After waiting a bit, I was finally able to return the bag. They also asked for tags and receipts, which only further took away from the customer service. I will only take my business to Nordstrom, whether I have to pay more or not.

I was super impressed with this particular Bloomingdales… extremely good buyers.
The one downfall is that this one feels a bit cluttered, but the styles they have out are great and this one has everything you want or need.
Super great feedback for the «b-​kids» department… they had all of the top brands which are sometimes hard to find for kids (Armani, Burberry, etc.) I was super impressed and have been to many kids departments… this one held the most amount of nice brands for young children. LOVE!

I LOVE Bloomingdales but since moving to Boston I mostly shop online. Because of all the stores Bloomingdales has around the country the Chestnut Hill one hands down has the worst staff. They are rude, inattentive, and simply unpleasant.
I wish the store owners would read these reviews and do something about it.

The staff on the phone for customer service when placing an online order are SO nice. I cannot stand being on the phone with any customer sevice/​support 99% of the time. They are so kind, and personable, and make the time on the phone less brutal than most customer service companies. Its sad when you want to thank someone for just simply being nice on the phone, but in this world its a big deal.

Hmmm… Where do I start?
I recently went there for asking if a bag that my wife bought can be serviced or repaired. One of associates who worked there said that it can be sent to be repaired as long as I have proof of purchase. So next day, I came back with receipt. And one of nasty looking ladies told me that they do no such service. And she told me that she does not understand why the person from previous day said that. And I also she was somewhat rude.
The problem is that this is not the first time. In any service/​repair/​other inquiries, different people gives me different information. Also, about 70% people who are there treat you like you don’t belong there. Maybe because I don’t dress up when I go there, but they need to understand that it is my money or credit card buys stuff NOT my good looks!
I would say their overall services are about same level as Walmart or flee market. Oh, wait I probably get better service in Walmart than this so call premium shopping place. Their goods are premium quality, but people who work their… they belong in some place else. I am very sorry to compare them to Walmart, but that’s how it is.

The staff has such an attitude, it’s ridiculous. I asked them a simple question and they looked at me like I didn’t belong shopping in that store. Last time I checked, working in a department store didn’t require a college degree so I’m not quite sure why they think they’re so much better then the people who are shopping in the store.
I purchased something from the food stand in their restaurant and they wouldn’t even let me sit down and told me I had to go elsewhere. I will be sure to go out of my way to never purchase anything from them.
Tried to purchase something from the makeup counter and the man that helped me was not very enthusiastic. The mac store is not located near me so I figured i would go here and it was a mistake. The people at mac are so sweet and helpful and enjoy talking to the customers. This guy wasn’t knowledgable and didn’t seem to really care about what I was looking for and to top it all off they’d didn’t have what I was looking for in stock.

I would expect a borderline perfect experience walking into a bloomingdales. But yesterday, my experience was disappointing.
There is something very very wrong about a man attending to customers in the fitting room! If I’m trying on a dress, I want my fiancé’s opinion, not you checking out my assets and making me uncomfortable. And if I want to buy 3 items, don’t swindle me into buying four, because your promotion is buy one get one half off. I came in for one item, and I’m potentially walking out with three, so that’s a win in your book either way it goes.
The set up of the store was a little different than what I’m used to in a bloomingdales. I waited at the cash register, at what I thought was the beginning of the line. Barely any one else was in the store, and certainly no one was at the register checking out, except for the woman in front of me, who had several items and things that needed to be returned. I waited for roughly 10 minutes. Then finally, the cashier looked at me and said, you’re not in line, if you don’t want to lose your spot, I suggest you walk to the other side and get in line.
I put my belongings down and left. I don’t believe in three strikes. I believe in two.

There is nothing wrong with Bloomingdale’s or with anything they carry. All of the brands and merchandise sold here is always high quality and fashionable.
The problem is the sale associates. I am speaking specifically in regards to the Men’s store. I do not visit the home section or the Women’s store that is on the other side of the Chestnut Hill mall. Some of the worst customer service that I have ever received. There are better associates at JCPenneys and Sears.
It is always difficult to find someone to help you. Either there aren’t enough employees or they spend most of their time hiding. The company seems to do well here, so I doubt it’s as if they can’t afford to hire more people. The parking lot is a nightmare on the Men’s side on weekends. Week nights is better as it is pretty empty.
When associates are «helping» someone, they won’t even bother speaking to you even if they are simply waiting and doing nothing. Many of them work on commission and apparently seem too concerned on closing a sale to even realize that other potential customers spend money too! This happened to me several times when I came to buy an $ 800 suit. There are also a few older associates that are either condescending or have poor memory. I was once told I would be helped soon. He proceeded to walk around for 15 min while I stood and watched him! Either way, there needs to be some employee evaluations or feedback from management. I would prefer if they just cleaned house entirely.
In addition, too often, I hear rude comments. Several times I have seen sale associates suggest to customers to open credit accounts and then CANCEL the card in order to receive an extra 10 or 15% discount just on that day. Clearly they could care less how this would affect the customer’s credit and would rather have commissions of sales and accounts.
The one plus here is that the tailor services here are cheaper than at a local dry cleaner or tailor. You have to drive here, but parking is free. Overall, I would suggest avoiding this one and going to Copley, Prudential, or Natick for shopping at a higher end department store.

This store has some horrendous customer service. It has a lot of items, but the majority of the sales people are not friendly. I just remember this black man in a bow tie whose name was bill or something and I was asking for help picking out a wallet in men’s small leather goods and he seemed annoyed and frustrated. So sorry to ask you to help me, oh wait that’s what you are getting paid to be there for right?
They also have personal shoppers («stylists») who will work with you if you drop a lot of money here frequently. This just seems like a silly service that people who want to feel important partake in. These stylists will not help you unless they are assigned to you, so their presence here is pretty useless.
Corporate should address some of these issues with staff because every time I am on the east coast and shop here, the service staff members are even more unhelpful, rude, and useless than the time before.

I mean I used to love Bloomie’s but I came in recently and the women’s section was lacking. Once you step foot into this department its like stepping foot into a NO TREND ZONE. Majority of the merchandise is frumpy looking but still super pricey. There was nothing that caught my eye except for a brightly colored Ralph Lauren sweater.
The lingerie department: Unless you are a size AA, A or tiny B cup, don’t expect to find any cute, colorful, sexy, lacy or cute printed bras. The larger sized bras are frumpy too.
I still love this store, but I think I’ll stick to buying fashion accessories, cosmetics & shoes.

Rude customer service. They have a weird commission system that gives benefit to frequent customers who have a sale person assigned to them so anyone who does not have that gets no attention since the commission decrease or something. (This was explained to me after I complained to corporate).
I have had bad service in every department (shoes, bags, clothes on the 2^nd and 3^rd floor). Some snippets include, «You can find someone else to help you in that direction,» and «Oh no, there would be none of that in the sale department.» (since that last comment I took as a challenge and found SEVEN of them in the sale department).
While I like a lot of their brands some are low quality and they push them hard (Aqua) when they are really not good quality. I have not found any customer service experience to be helpful and have only run into a few helpful associates (2) over the past five years.
I recently stopped coming here after many years of exclusively shopping there. Spend your money at a company/​business where the salesppl are not snotty and are there to help you not be rude to you.
Comparable stores – Neiman’s, Saks, Barneys have much friendlier people and maintain nicer sale sections.
I will never come back here.