The UPS Store

I needed to return a receiver to my cable television provider. Didn’t know how to do it. Called customer service, and was given explicit instructions.
They needed the serial number of the receiver I was returning, so I provided that. And they gave me my account number, which I did not know, but I do now.
My provider has an arrangement with UPS wherein you take in equipment to be returned with your account number, and UPS handles the shipping — no cost to you.
You don’t package it. Just take it to UPS.
Sounds too easy. But it was, and it worked. I took in the receiver yesterday late afternoon. With just my account number, the very friendly clerk pulled up my name, address and the serial number of the receiver being returned. Absolutely amazing!
He gave me a receipt and advised me to retain it until I had confirmation that the equipment had been received.
I got a text message this afternoon from the provider saying the equipment had been received and credited to my account. And next month’s bill should reflect this adjustment.
Thank you, UPS, for this incredibly convenient arrangement you have with my cable television provider.

Poor customer service, unfriendly staff, and lost packages without any regard or empathy toward the impact of their errors. I would not utilize this branch of UPS Stores. Try the Airport Road or Clarkson Road stores and even if you are in dire need of a UPS Store, stay away from this store. You can use the post office and have your package certified or insured. I’d do all of this before trusting the 36 Four Seasons Store again. And please, do not speak to the «Manager» if you have an issue due to his narcissism! & lack of professionalism!