Courtyard Richmond Chester

Not terribly impressed. Location is good. Rooms are getting a little tired. The room was clean-​ish.

I’ve been to other Courtyard Marriots’ before, and this is by far the worst one. I went downstairs to get Starbucks coffee (which they should be trained to make) and instead of a caramel macchiato I was served a caramel milk. The woman making the drink had no idea what she was doing. The rooms also feel damp, and the service is slow. I expected more from this hotel.
UPDATE: They won’t deliver towels to your room if you need extra. Never went to a hotel that did that.

It’s a nice place. We stopped here on our way to Williamsburg. The staff was friendly. We had a room next to the indoor pool so there was a strong odor of chlorine on our floor. There was also a strong odor of carpet cleaner when we walked into the room but It was bearable. You can buy breakfast and there is a Starbucks in the lobby.

Great location, very clean and many extras.
I especially like the food bar concept, almost like a restaurant.
Great breakfast options; muffins, bagels, eggs, toast and fruit.
The serve Starbucks.
Clean room, quiet even though it’s just next to a major highway.
Fitness center, pool and large parking lot.
Easy check and check out and friendly staff.
Affordable and a great value.

It’s a Marriott and has been updated. Nice and relaxing lobby and bistro area. The staff was very friendly and special kudos to Regina.

Old Courtyard that has been updated to somewhat newer. Has a Bistro but the rooms are still old style. Had a whirlpool tub beside the bed, not in the bathroom. Heater was old wall unit that was loud. Staff was nice. I am going to try the Residences Inn a few more miles to the east next time.

The staff was very friendly and helpful. We were there with a large group and at every opportunity they provided great service. The hotel is updated and was a great stay.

I booked this hotel for my wedding party. Marina Pappos and I agreed on a price for each room which included free breakfast. The hotel chose not to honor the free breakfast for my guests, meaning each had to pay $ 10-​$ 15. In addition, I had to get on the phone on my wedding day to try to resolve the situation. Marina chose to lie to the manager and say that we never agreed to such a deal. I had to let the situation go since I was getting married. I did, however, call the corporate office when I was back from my honeymoon and, after investigations through various emails, each guest was refunded a partial amount based on the lies that Marina told.
This, obviously, put a bad taste in my mouth regarding this hotel. It was clean and relatively nice, but the customer service we received means we will never frequent this hotel again.

It’s Marriott, so a nice place, clean and the staff is always helpful. I gave it a 4 star because the TV in the room did not work and the phone also did not work. The TV was a quick fix by the staff and the phone had to be fixed by maintenance. We were offered another room but we did not need it since we all had cell phones.