Carolina Cupcakery

It was my pup’s first birthday and we wanted to celebrate by getting him some pup cakes. I walked on inside where the doorbell went off to note someone had come inside. No one was there to say hello. I almost thought the place was closed for lunch or something. I figured I might as well look for those pup cakes and they were no where to be found. Finally, a woman came out since I guess she had just finished up an appointment with a client. She asked if anyone had helped me yet. I replied back saying no one had so far and told her what I was looking for. She showed me the cooler and the reason why I couldn’t find any was because there was none on the shelf. The woman said she was sure there was some in the back and was off to find them. It took a while and they did suggest that I buy a cupcake while I waited. Another lady came out to say they found some that were frozen in the back and asked if I was in a big hurry. I wasn’t so she said she could frost them for me. I ended up getting 2 packs of pup cakes since there’s a sign saying a $ 5 minimum to use your card. Luckily, I can freeze the extra pup cakes for another special day.
I understand that having someone at the front counter at all times isn’t feasible, but when you have a system to inform you that someone comes in — someone should pay attention to make sure they can greet and help those customers coming inside. Maybe that front counter person could have made sure to keep those pup cakes in stock up front since it was clear they had extra in the back.
My pups really loved the pup cakes and kept searching if there was more when I gave it to them last night. I’ll be back for their love of it.

My daughter and I have been coming here for a while now for their cupcakes. They’re amazing. But what made me finally review them was because of what happened yesterday. My son’s 3 year birthday is next Saturday and my original baker had canceled on me. I called Carolina Cupcakes yesterday and asked them if they could do a school bus 3D birthday cake, 24 cupcakes, and some cookies for next Saturday. Pam was above and beyond helpful. She actually responded to my email of different pictures I had in mind within minutes. And she aIso suggested some ideas for the decorating of the cupcakes to match my son’s birthday theme. have enough confidence that they will do an amazing job for me (the total was around $ 232) without me seeing a complete picture of everything. After all, I’ve already tasted about every cupcake they make. Let’s see how their cakes and cookies are!

recently really got into cupcakes, and after watching many episodes of cupcake wars i decided to go to carolina cupcakery… they’ve been on there twice i think. any way i was expecting big things. sorely surprised though. i got a mixed selection of red V, vanilla cupcake, carrot, chocolate –cookies and cream. I’m a amateur baker and i can honestly say they were all really bad, not at all what i expected a professional bakers product. Plus the place was kind of dirty –looked old and not kept up.
In regards to the comments from the owner. Taste is taste, if they don’t taste good, they just don’t taste good fresh or not fresh.

My husband bought home some cupcakes for my birthday. Very disappointed!!! The cake is on the dry side, icing and butter cream are both overly sweet. Don’t think that we are going back again.

I bought two cakes from the Chesapeake location and was very disappointed with the end product. I emailed their customer service to politely express my concerns, and the owner promised to «look into it,» and «make it right.» I haven’t heard from them since, and even sent a follow-​up email. The white cake was very dry, the decoration was sloppy, the Happy Birthday name tag was missing, the cakes were round instead of square (like I ordered) and there was a crack in the one cake. While the chocolate cake tasted good, the cakes were absolutely not worth the $ 140 I paid. While placing my order the clerk said, «you get what you pay for,» and in this instance that is not the case. We ended up throwing out the white cake. Very disappointed with the product and customer service at Carolina Cupcakery on Battlefield Blvd in Chesapeake.

Don’t be nervous to visit this place yall, this is great for Chesapeake. I can tell from being in the store with other customers that people are turned off by texture. They see what appears to be a grainy texture of frosting and automatically think that they will receive a dry cupcake.
Well listen to me when I say this… don’t let the French star decorating tip (google it) fool you. These babies are moister than a baby wipe! Most cupcakeries in this area (including Carolina cupcakery) use a large round tip or star tip to frost their cupcakes which offers a smoother appearance of frosting… forever! So honestly you could be getting a 1 – 2 day old cupcake somewhere else that just happens to look fresh because of the tip used.
Carolina stands by their freshness. All day old cupcakes are sold ½ off and are usually at the bottom of the display case. More often than not I will purchase said cupcake, because who doesn’t like a good deal. But just know that when you are purchasing everything from the top shelves it is indeed fresh. So give them a chance, take a bite out off life and one of their cupcakes. You will not be disappointed and if you are just say something while you are there and I’m sure they will make it up to you.

1 star is giving them too much credit. I’m highly disappointed with carolina cupcakery. I was so excited when I was told they could make the cake I wanted for our wedding in OBX. I was even excited when I finally picked up the cake and saw how perfectly it matched the picture I had sent them. Let me back up a bit… when I originally made the purchase several months ago, I had asked about delivery… since I was ordering such a small cake, I was told that the delivery charge would be more than the cake itsslf, so picking the cake up myself would be the best option. I had a friend to pick up at ORF so I went ahead an agreed to pick up. A few days prior to pickup I was called to confirm the details. While confirming the details I asked whether or not to refrigerate the cake — since I was picking it up 2 days prior to the wedding. The answer was no, if the cake was refrigerated it would draw out the moisture and dry out the cake. The day of pickup I asked again if it needed to be refridgerated and expressed that the wedding wasn’t for 2 days. I was reassured that leaving the cake at room temp was best. On the way back after pickup I made one quick stop at the gas station, left the car running so that it wouldn’t get too warm… made it back to the house and I stuck the cake in a cooler room in the house with less sunlight, I wanted to be sure it didn’t get to much heat. Later that evening, I went to look at the cake, I was very impressed with how pretty it turned out. As I peaked in the box I nearly screamed when I saw the whole side of the cake falling off. I yelled for my girlfriends and we opened the box. One whole side was completely off the cake. I broke down and cried… all the stress of a wedding and now the cake is ruined… the next day I called and let them know what had happened. Jenni was very nice and told me that they could replace the cake and deliver the next day in time for the wedding… I felt somewhat releaved… until I received a call back about 15 mins later and was told I had to pay for the new cake because once I walked out of the bakery with the cake, it was no longer their responsibility. I lost it… I don’t really care about the money part, however, it’s the fact if the matter… the cake fell apart, it looked like it literally melted down… I’m not sure how that was my fault. One of my wonderful bridesmaids took over from there because there was no way I could make it through that phone call without cursing someone out, crying and screaming. they agreed to only charge us for half the cake… great, thanks. I was so infuriated by the way I was treated… I had been told that the cake would be perfectly fine. I felt like it was my fault and I had done something wrong tocause the cake to fall apart like that… anyways, after all was said and done, I investigated the struture of the first cake compared to the second cake. Cake number 1 was a 4 layer cake with 4 straws stuck down through it as «supports», cake number 2 was the same, but had a cardboard support half way through with 4 bamboo toothpicks all the way through the center… the reinforcement of cake 2 was much better… why didn’t cake 1 have this reinforcement??? It may have saved the disaster and the meltdown I had… overall, much disappointment… the cake tasted ok — my mom’s cupcakes she made for the guests were better… lesson learned I guess. thank goodness I will only get married once and won’t have to deal with that experience again! Beware…

This is my go to spot for my chocolate fix. It’s a small storefront right off Battlefield Boulevard near Lowe’s. They also offer gluten, nut free, dairy free, and sugar-​free options. The cupcakes are absolutely delicious!

OMG, these cupcakes are the BEST!
I am new to the area, and I’ve been looking for a great bakery… and found it!
I’m kind of a «carrot cake snob,» because I insist on fresh ingredients, so I can see and taste the carrots, raisins, and nuts. These cupcakes delivered ALL that, plus a great cream cheese frosting.
Today I ordered the «I Love Coconut» and I can’t wait to try them. Next on my list is Red Velvet!

This place has, hands-​down, the best gluten free cupcakes I’ve had ever. AND, with a separate allergy kitchen, I don’t have to worry about cross-​contamination. Being able to just walk in and have my choice of multiple cupcake flavors any day of the week is fantastic. I was once even able to special order three dozen gluten free cupcakes with less than 24 hour notice, which is absolutely incredible. The hardest part is sometimes staying away!

Was on a TDY trip with my cowoker when we were riding down the road and passed Carolina Cupcakery. The both of us are big foodes and dessert suckers. We figured we would stop because a banner was attached on the front of the shop with the «Cupcake Wars» sign, and although we over looked the bad reviews already on Unilocal,we stopped. WELP, we should have listened. This cupcakery was AWFUL! Even the minis were not good. They cake was dry and some of the cupcakes were old because the outside of the icing was starting to crust. I have no idea how they were on Cupcake Wars! NOT one cupcake flavor that my coworker and I tried was good. The names for the cupcakes make them sound awesome until you bite into one and your mouth is screaming for water.

Mini cupcakes were exquisite they brought a smile to my face and warmed the heart. Fun staff with great attitudes that were willing make us a few at request on the spot.

Once again Carolina Cupcakery was terrible. I had a key lime cupcake, which desperately lacked flavor. The cake was dense and super dry as well as lacking lime. Bad grocery store cupcakes would be an improvement. The frosting was similarly built for durability not taste, and it obviously was a generic frosting with an insufficient hint of flavoring added as an after thought. The size is large, but why would you want to eat more of such a disappointing dessert?

Great local cupcake shop. I noticed that Unilocal said this place was closed on Sunday, but I’m pretty sure my wife and I stopped in last Sunday for cupcakes. I would call to confirm before I write it off as closed. We saw Terri (sp?) working. She was working in the kitchen at the location in Norfolk when we had our baking class there. Very nice lady and pleasant to talk to. A large variety of flavors with gluten free options too!

I came back to give the CC another chance. The sign was blinking OPEN so I invested a part of my Mother’s Day to be fair to the owner and update my previous review.
When we entered the store the young lady did look up. Score — improvement!
The décor is really cute and inviting. Nice area to sit and enjoy your sweets. The displays are well done and creative.
The waitress looked bored and I understand that it’s Mother’s Day. My husband asked about the flavors. She said «Sugar on Sugar» in a joking way. Cool! She tried to help us so I give her a pass.
Now the cupcakes — the cupcakes were topped with an excess with of grainy sugar frosting. The lemon frosting was good but the Chocolate frosting was had no flavor.
The cake part of the cupcake tasted like a basic boxed mix. No real flavor. The cake was not as substantial as the icing.
The second star is because they were the only store open in the strip mall today and they upgraded their décor and improved their display presentation.
The cupcakes are overpriced and they do not taste any better than those from a basic boxed mix.

Wowie, wow, wow, wow, this place was bad on so many levels. I’m a sucker for baked goods and cupcakes, so when my sister wanted to stop at the camera store, I saw this place and had to check it out. As we walked past the window to the front door, we noticed that there was no product in the cases inside the store. We thought maybe the store was closed, but it was open. We went in and noticed that they had cupcakes laid out in plastic storage containers… hmmm, odd… and other cupcakes were out in the open (not liking that either).
Upon further inspection, the cakey part of the cupcake did not even rise above the paper wrapper (what?), and the frosting colors looked very artificial. There was very little product in this store that made me want to lay down good $$ or give up valuable calories. My sister left to do her shopping, and I was determined to find the good stuff (maybe the owner was holding out on us??) As I wandered around, I found a (covered) container of samples… so I grabbed one. That taste was all it took to turn me towards the door and I was outta there. The sample tasted much like something I would get from a boxed mix. I’ve said it once, and I’ll say it again… If I’m paying $$ for food, it had better taste better than what I could make myself!

Cupcakes are delicious. I only buy the cupcakes made that day and they have never been dry and they have am awesome array of different flavored to choose from.
I tried the Macarons today and they were not very delicate at all. A little hard and crunchy.

Moved from the Edinburgh location in Chesapeake to Battlefield Blvd and the cupcakes are still dry… the only cupcake that’s half way decent is the carrot cake but they use a lot of coconut flakes & it’s too sweet, so it makes it overwhelming. So actually that’s not all that great either…
Frosting wasn’t smooth and creamy. And it’s packed up there too! Like most cupcakes are these days.
I’ve tried This place many times before I did this review to be sure I didn’t just get a bad batch or a stale left over but its been consistent each time. This is just not my place for cupcakes…

I have been in this store before, and it was a flop. Melancholy customer service wasn’t even the biggest issue. I just never bought a cupcake because of a poor sample at Homearama.
Well this year Carolina Cupcakery catered again for the Homearama Charity Preview Party night, which was this evening. And this time, they got it right. Second best cupcakes in Hampton Roads. They were minis, so I was forced to eat like, I don’t know, eight of them. Just to be sure, you know.
I’ve only had the basic vanilla, but I’m sure I’ll actually buy a half dozen of unique flavors the next time I’m in the area.

Went back for a return trip to see if my yummy cupcakes were a fluke and nope, they were not. I caught them mid Saturday afternoon and there were so many different varieties it was really hard not to pick one of each. I hate that someone had a bad experience here because that will definitely kill a business. My visit yesterday was met with a very helpful woman who even told me about the belly card. So far this is my choice for local cupcakes.