Apple Store

Avoid this Apple Store by any means necessary their staff is not pleasant at all. Visited this store today and one of the associates told me I would have to wait an hour to have my defective Iphone cord replaced then told me he was doing me a favor by replacing a faulty product. He even had the audacity to examine the iphone cord for 5 minutes looking for a serial number which doesn’t exist on the Apple Store replacement chargers. very unsatisfied as a customer with the level of service

First off, this place is never not crowded. But, no Apple Store is ever is. Once you know that going in, you can plan your day lol. That being said, Apple has the best of everything. Their phones are superior, their tablets are superior, their music devices are superior. This is why they’re always crowded! I have ONLY had good experiences at the Apple Store. When they ask if they can help you, they really mean, how can I HELP you? Because they do just that. If I have an issue with anything I have and I take it in there, shortly after that, I’m either walking out with a new device because they replaced it for free, or with a repaired device because their people fixed it for me. Never once have the disappointed me. I’m a fan. The can do no wrong in my eyes.

Location is good, good visibility and a lot of staff to help. Had a genius bar appointment but was seen about 20 minutes late. None the less the problem was resolved by an experienced and friendly tech. Also was able to have easy low pressure conversations with the other staff about potential new purchases while I waited. Overall a successful trip.

This is one of the worst Apple Stores in the country. 20 Smug employees, about a one to one for actual buying customers, and they all ignore you. Although they slick talk you on how smart you were with your purchase, a purchase you had to wait 45 min to make, even though you know exactly what hardware you want, less than 2 people in the whole store can actually answer any basic question correctly about set-​up and necessary connectors.
Oh they will wing it with a generic answer of how is any task is easy to do at home, and get you out of there asap, but they are without exception wrong, untrained and useless.
I spent more than $ 3200.00 two days ago and had an additional 400.00 back-​up drive previously purchased. Not one person could give me a correct answer on the correct connecting cords to back up all of my data.
Unless everything is on the cloud, which is way too small for 7 years of data, and way too expensive to increase storage, forget it. 3 days after, 4 trips to the Apple store 6 hours for that, 8 calls and 3 hours of on the phone with online help, $ 7,000 dollars of total equipment, and I still cannot move my data from one Mac Book Pro to another. I am waiting for an Amazon delivery for the cables for my Apple equipment, because the Apple store doesn’t carry them, even though the online info says they had it in stock.
It’s my fault, I trusted them. I am going old school with thumb drives. It’s actually faster, and less aggravating, than the the time I wasted for the the last three days.
The only purchase that is good is your very first one, after that you are on your own, so buy the most on board storage available and the best processors and you only have to be dead in the water for one week every 7 years for a computer, 3 years for a phone.
Never buy Apple Care or One to One, a waste of money, they just refer you to on line help for the correct solutions. The savings if something breaks isn’t worth the price, except for the phones.
DON’T go to this Apple Store !!

While Apple’s products are great their customer service is cleaely lacking. I went to the store with a cracked phone screen wanting to get it replaced since I have applecare. The process itself takes all of ten minutes. The people at the front were passively rude and unhelpful. When trying to explain that I work twelve hour shifts this week and am away next week the girls response was ‘yeeeaaaa, we all do.’ When asked if there was anything the could do since it would be a quick process her response was ‘nope’. It’s sad that the premium I paid for an Apple product is not met with the same level of customer service, but instead I was met with a disengaged, out of touch, rude response that planted that seed of discontent making me wonder ‘is this really worth it?’

Even on a Wednesday afternoon the wait for tech help was 2 hours! They were friendly and knowledgeable but still; But Dimitrius went over and above to help…

Lord help you if you wander in without an appointment. The first thing you will notice is that while there are 30+ employees on the floor, NO ONE NOTICES YOU. I wandered to the front of the store and finally pinned one of the red shirts against the wall to inquire about service. «Aquinos will help you.» I was told. What the hell is an aquinos? Siris big brother? One of the four screens sitting at the front of the store? Is it an application on one of the random machines around the store? As I went to ask for further clarification, the employee had sped away, leaving me to wander about for a bit.
Aquinos, it turns out, is not a TV or hairspray, but one lone employee with an iPad coordinating the repair part of the store. One. Lone. Employee. Thirty people can sell me anything I want to buy from anywhere in the store, but once you buy it, lotsa luck baby! There was no line, no organization, just a cluge of people around Aquinos all waiting for help. As I wandered the edge of the cloud of people suddenly AttiDude appeared! One of the employees decided to finally try and organize the line, and was apparently annoyed he was the one chosen to do something other than show people how to play games on their Macs. Sadly I did not get his name. It didn’t matter what his name was anyway, because only Aquinos could help us. Long Live Aquinos!
When I finally was allowed into the presence of the great Aquinos, he inquired about my problem. I held up my phone, which was rebooting on a regular basis. He acknowledged that this was definitely a problem and told me there would be a three hour wait to see a weenius, or I could make an appointment to come back another day. The next available appointment was two days from now. I took the appointment and wandered out, not a single employee making eye contact the entire time.
I returned at the appointed time assigned to me by the great and powerful Aquinos. The store was fairly empty due to snow and I now knew I needed to head to the person holding the tablet of power (not Aquinos today). The pleasant keeper of the tablet checked me in and told me to have a seat and a weenius would be with me shortly. I waited about 10 minutes for the weenius to appear, who took one look at my phone and advised me it would need to be reset. Drat. Wait, I waited two days for you a$$hats to tell me to reset my phone? The great and powerful Aquinos couldn’t have told me that two days ago?!?
I think after this experience I am done with apple. Time to give android phones a try.

unbelievable. my MacBook broke so I made an appointment between 6 – 7. I’m
sick and just left the house to drop this off. I showed up at 610 and was told my scheduled MacBook tech was on break. so I’d have to wait till 645 for him to look at it. all I wanted was to drop it off and get it when it’s fixed. I don’t understand a company that won’t let you drop off a computer and get it when it’s fixed. I don’t want to meet Kevin or whatever his name is I just want him to fix my computer. I’m getting an hp tomorrow

I am currently waiting in this apple store AGAIN. After waiting for almost two hours yesterday I was unable to get any help. Our name was removed from their list without anyone calling out our name. After finally getting someone to help us, he was unable to complete the sale because he couldn’t figure out the system.
Today we returned to just again be told that we needed to wait half an hour just to talk to someone to sell us something. Ive never been told that i had to wait to buy something before. Its truly incredible how long I have been asked to wait to buy someones expensive product. The service at this store is pretty bad.
Just as an example I had to wait so long I had more than enough time to write this review.
Update: 45 minutes later. Still no help.
Further Update: Once we finally got helped the staff was incredibly helpful and worked with us for over an hour to try to get a solution.

This is my closest Apple Store, but I think it would be worthwhile for anyone within a 50-​mile radius to make the trek to this location. I’ve visited them for repairs/​replacements of several devices and it’s always a pleasant and painless experience, even when the store is on the crowded side. In-​warranty repairs are never a hassle (and they’ve sometimes even fixed other issues I didn’t notice before bringing the device in), and they’ll do what they can to help with out-​of-​warranty services at a reasonable cost. By far the best of any Apple Stores I’ve visited in the region.

This location is in a recently renovated mall. The staff were really helpful and gave me a bit of history of the mall and other local Apple Stores on my way out the door.
The GPS (Apple Maps, in fact) led me to the wrong area to park. Look for an actual entrance and park there if you’re relying on satellite navigation.

It seemed a typical Apple Store. Someone was close to the opening to greet, direct, and schedule people.
Everything has changed since the early stores, with more expensive hardware in every style to try, and software is now at a minimum.
I managed to walk through most of the store without anyone talking to me at all.
I checked the headphones on my own, couldn’t decide and started to walk away when Francesco asked if he could help. I was surprised, after walking through the store unacknowledged until that point.
At the Menlo Park Mall store, no one said anything to me. Later, at Moorestown Mall, one person directed me to the headphones, and another asked me a bit later if I needed help.
It’s sad that Apple Stores seem so unfriendly these days. They can be helpful. I’ve been in those situations.

Walked into apple store today 5÷20÷2014; made a appointment for 5:40pm. Was late for My appointment therefore I was told to make another appointment for 6:30pm. Ironically they did not assist me till 7:10pm. PJ Bielavitz was my rep and he was horrible. A rep Doug noticed the problems and confirmed the issues I was experiencing were true. However I had to argue with PJ just get him to understand my problems. Customer service at cherry hill Apple Store Was Horrible. Apple is supposed to be all about there customers and I sure didn’t feel like I was unappreciated and unimportant.
Tasha MM

The Apple Store in the Cherry Hill Mall isn’t much different than any other mall based Apple Store. The same cookie cutter design as all Apple Stores and loads of support staff running around and helping customers.
I’ve been fairly satisfied with the knowledge of the staff, although I rarely have questions for them. In addition, any technician work I’ve needed done has been performed on time.
Word to the wise, this place is packed almost all of the time. Your best bet is to go early in the morning or right before closing to avoid the crowds.
If you are somewhat familiar with Apple products you might as well just order your item online and save on the gas all together.
If by chance you have a very big purchase, it might even be justifiable to drive down to the Apple Store in Delaware and avoid the sales tax all together!

The Apple Store sells my favorite piece of machinery: the laptop I’m typing this review on, my Macbook Pro. So, obviously, I can’t give a bad review, even if I can’t stand how obnoxiously packed this store is at all times.
I’ve made innumerable trips to this location over the years: to purchase my old Macbook, to buy an iMac, for my beaut pro that I’ve been using since 2011, and, of course (ahem…today), for new power cords after I somehow bend and twist mine so much that the wires pop out and zap me.
I’ve been pretty lucky so far with this mac and haven’t had to use the Genius Bar all too often, but I did use their services all of the time with my first laptop, and they were always really helpful. Staff here is nice, too, and you can expect that someone will be there to help you soon, even if it is a mob scene in there.

This store is often overcrowded, full of kids taking silly pictures on photobooth and mall rats soaking up the free internet, but the people who work here are THE best. Yes, there are a lot of «blue shirts» as mentioned in the reviews below, but I think that’s a good thing — there is almost always someone available to help, and they often approach YOU, without you having to track someone down.
Last year I bought a mac year, and the guy who sold it to me was super friendly and helpful. He helped me decide between the macbook and the macbook air (I went with the macbook) and made sure I got my student discount. Almost a year to date after the purchase, my laptop had a melt down. Nervous as anything, I ran into the apple store at 8:45pm (they close at 9). I didn’t even make it to the genuis bar — one of the employees saw the look of distress on my face, sat me down, and started checking out my computer. 20 minutes later, it was up and running good as new, free of charge.

Recently came here to ‘browse’ the selection of iPads, for a possible future purchase. Store was busy, yet I still had two employees approach me almost immediately & at the same time asking if I needed help. From what I experienced on my quick visit, the staff is friendly, knowledgable, helpful & not pushy at all (although I did outline to them from the start, the reason I was there was just to look, & to maybe purchase an item in a few months). I really liked how they got straight to the point & didn’t give me a long technical explanation when I asked the difference between the iPad mini & iPad mini w/​retina display.
I would definitely come back here when I am ready to buy.

Got an iPod. Got an iPhone. I’m finally ready to take the final plunge into Applehood and get a Mac. And quite possibly an iPad. And whatever else they have that I don’t have yet.
Anywho, overwhelmed by the web site, I stopped in the store to talk to a salesman about computer options. Met with a fabulous salesman named Robert, who basically picked the best Mac for me based on my needs and how I plan to use it. No hard sales, though and he didn’t talk down on me like I’m dumb — even though he could have because I know zilch about this stuff. He also explained speed and storage space to me in a way I finally understand. My favorite part was when he told me about the discounts offered by Apple to educators and students.
Truly a pleasant experience … I will be returning with student identification to make a purchase.

I have been the reasonably proud owner of an iPhone3 for almost 4 years now. About a week ago, it had a melt down. My screen was blank and I assumed it was a lost cause. Holding onto a thin thread of hope, I crossed the BFB and made my way to the Cherry Hill Mall.
I walked into the Apple store, without an appointment and with my 1 year old in tow, and was surprisingly taken right away. (Disclaimer: this was a Wednesday in the late morning) My phone was a loss, but that was not a surprise. I buckled down and decided to purchase a 4S, as the 5 was too rich for my blood at the moment.
What wowed me wasthe customer service I received. Geoff, Demitrius and the third male employee (I cant recall his name) were AWESOME! They somehow recovered all the data on my phone (which was really important to me) and helped me to transfer it to the new phone. I had never backed up the phone or signed up for the Cloud-​thing (SHAMEFUL ON MY PART) so this was not an easy feat. But they did it — with kind words, no judgement and lots of encouragement on using the new phone. I CANNOT THANK THESE GUYS ENOUGH!
As a non-​tech person, this store totaly intimidates me though! iPhones, iPads, iMinis, i-​yi-​yi!

The first thing I notice about the local traffic in NYC is how there are so much more yellow taxis than other vehicles on the road. Very unlike the other cities.
I felt the same way when I waltzed in here one day. Lots more blue shirts dominating the store. But I didn’t get asked on until I was leaving the store, so I asked them about their thoughts on the iPhone 5 and the back order/​public perception and demand to date.
I didn’t get upset that some people didn’t approach me since if I needed help, I can ask someone, and truthfully many times it seems like people are in there just to browse and not be assisted on. But this is also why, this store doesn’t get four stars from me.