Greater Lowell Psychiatric Associates

I’ve been going there over 2 years and have not had any issues. The desk staff are pleasant, as are the therapists. It is a busy place yet still runs mostly on-​time. Their fees for calling in prescriptions or missed visits are comparable to any other facility. Parking can be tight, there are many tenants and you can’t park in the condo lot. They have evening and Saturday hours which is very convenient.

Awful. This place cares about nothing but money. Beware, if you need an RX refill they will charge you $ 25.00. I had a bill sent to me from them for $ 125 for my med refills and then a week later I got a letter from a collection agency saying I owe $ 200. So they are reporting incorrect totals to collection agencies. Trying to take advantage of mentally ill people when they are supposed to be helping is just unconscionable.

So I call this company a few weeks ago, from a pick from my heath insurance network. Looking to find a therapist to work out some personal and professional issues that have risen up in my life. I made an appointment, on the morning of that appointment I got a call from the office saying in a very rude tone «My appointment has been canceled» !! I had asked why, and this very rude female on the other side of the phone said «Why didn’t I tell them that my brother was seeing them for his counseling?» I told them I didn’t know where my Brother was or is going, and he is 12 years older than I am. When this woman proceeded to be nasty with me on the phone I asked for the Administrator extension. I left a message at that extension. About a day or two later I get a call back by again a very disturbed woman Stating they «Can Not Help Me» and I will have to call someone else!
I reported this situation with my health provider, only to learn that «Greater Lowell Psych. Associates» Contract with Mass Health, «Will Not be Renewed in 2015,
Do to — To many Complaints»
I feel It’s very important that people know that, not only is this Not Professional but also to endure the extra stress that all this unpleasantness of asking for help with a company that advertises (Quoted off there own website);
«Greater Lowell Psychiatric Associates has been providing mental health services to the Merrimack Valley since 1978. Our goal is to provide timely access to comprehensive, psychiatric evaluation and evidence-​based mental health services while promoting prevention, early intervention, psycho-​education and individualized treatment plans in a welcoming and friendly atmosphere»
A friendly atmosphere, not even close! Think twice about coming to this place! I think they need to rethink how they treat there potential customers, or current customers! I can not believe the way I was treated, just by the woman who answers the phone and or makes the appointments, absolutely awful, I feel incredibly blessed I did not go here and learn this type of info after working with a therapist for «X» amount of time!