Autozone

Helpful crew. No-​hassle returns. They have my business…

I went there to purchase a new headlight. My ex-​boyfriend used to work there and he was extremely helpful to customers and would often replace it for them. I assumed, foolishly, that the other employees would do the same. When I was paying for the headlight they told me they would attempt to put it in but that I also had to purchase a lubricant or they would not do it as it was «not being put in correctly.» I questioned it saying I had bought headlights before and they had been put in and there was never any requirement of buying this bulb grease before. He told me it had to be bought. I said fine and one employee came outside to put in the headlight. He then said that he could not do it and the whole battery would have to be taken out. I told him this was not true as it had been replaced before and the battery was never removed. He said no one’s hand could fit in there. Then we took it to a garage where the gentlemen slid his hand right in and within two minutes replaced the headlight. When we offered him the «bulb grease» he was horrified and said that they use no such thing when replacing headlights and essentially it was a rip off. I will also mention that the employee at autozone wasn’t even looking in the right place to put the headlight in… Maybe hire someone who knows where a headlight on a car goes!

Three mechanically challenged girls head out on a two hour road trip to Connecticut when they realize their front headlight won’t work. None of them are Jakob Dylan and they can’t drive it home with one headlight so they make a pit stop at Auto Zone. The employee ensures them that if they buy the light, their workers can install it. The girls agree to purchase the headlight. The employee then tells them they must also purchase an expensive lubricant in order to install the headlight. The girls are weary of this but are told it is the only way a headlight can be properly be installed. They head out to the car with employee, lubricant, and headlight in hand. Employee then rudely explains he can not reach his hand in far enough to install the headlight and will have to take the entire battery out, which is a liability. The girls then head over to their local mom and pop shop where the mechanic with chubby hands reaches behind the battery and installs the headlight in less than five minutes. The girls offer him the lubricant to help. He has no idea that lubricant is needed for this task and presumes them to be sick individuals. He doesn’t hate it though.
Bottom line-don’t make me buy lubricant and then not even put it in. uhhh… never mind.