A’mirage

Amirage in Chelmsford is a very good salon. I keep coming back and bring my Mom as well because the owner is great at cutting and coloring hair. Evenly cut and modern. They die my my mother’s hair well. We tried the ones in downtown Chelmsford and they are pricey and do not cut our hair right. They miss spots and do not color my mother’s hair right. This is the only place where they cut my mother’s hair the way she likes it and do not style it like she is an old lady. She comes out with a nice hair style, not puffy or boring.
The furniture/​décor at this hair salon is nice. I frankly do not understand the other review here. I keep going there even it is far from my apartment because the owner can cut curly and straight hair.
You should try this place.
A very please customer

Having never received a service from them, the review is strictly based on their customer service. I ordered a 150 $ gift certificate for my mother who goes here. After two days I never received a confirmation for the purchase not did I receive an email reply or a phone reply. I will not purchase through them again.

Wow, what an incredibly negative review. I’ve been going to Amirage for many years now and this is not the salon I know. Amirage has excellent staff who care very much about their clients. I appreciate that they use organic products and that they ask many questions about exactly what hair style and color I am looking for. I have been to salons on Newbury Street that burnt my scalp with the equipment they use to quickly color hair. That’s why I stopped going there. I didn’t care about high end décor when my scalp was in such pain. At Amirage they use gentle products and do not try to speed up the coloring process to get you out the door as quickly as possible. Each and every time I am at Amirage, they are concerned about whether I am happy with the style and color of my hair. If this client was unhappy, all she had to do was provide constructive feedback to the salon and I have no doubt that her concerns would have been addressed. As far as criticizing the décor, if that really was such a problem she could have just turned around and gone somewhere else.

I’m starting this review with what I said to the owner (who was also my stylist) at the end of my first and last visit to Amirage when she told me my wash, cut, and blowdry was $ 59: «You guys are so expensive». Generally, when a client says this to you about a good or service you have just provided, the first and most logical question the merchant should ask him or herself (or the client) should be: «do you ¬feel that what you received was worth the money?» (spoiler alert: no. I don’t). Instead, the owner of Amirage salon made multiple justifications as to why she charges so much for the haircut: «We only use organic products», «I believe in training and education for myself and employees», etc. What’s that you say? I should have gone to the website and checked the prices. Oh, I did. They’re not listed. Had I only paid $ 30 or so for the haircut, I wouldn’t even be writing this review. It’s simply my frustration with the salon’s audacity to grossly overcharge for the service, ambiance, and experience.
I went in to Amirage because I had a $ 50 Spa Finder gift card and this was the closest salon to my parents’ house at which I was staying for a local bridal shower and wanted to get a trim and blow out. I have stick straight hair that I keep very long without layers in the back and keep parted in the middle. Very simple. I told the owner I wanted no more than ½″ trimmed and just have the front layers cleaned up. At one point I looked down to find a 1.5″ chunk of my hair in my lap. My hair is now medium length in the back. The front layers are choppy and uneven. They are not the work of someone dedicated to continuing training in her craft. This is a haircut I could get at Supercuts. I’ve spent less on Newbury Street and received a far superior haircut. She also kept getting water and soap all over the sides of my face while she washed my hair which drives me nuts. I shouldn’t have to towel off my face after getting my hair washed ESPECIALLY if you’re so dedicated to improving your craft that you justify the cost of your hair cut to your client as contributing to your own personal training.
The salon itself is outdated and mismatched in a strip mall (that is also outdated) with neon office lights in the ceiling and what appears to be mold in the bathroom around the sink fixtures. I actually thought at multiple times in my visit (before I knew the cost of the cut) that Tabitha should take over this salon. I went to the bathroom when I first arrived and actually thought about leaving because the place was so outdated and not cared for, but I really needed the cut and blow out and had the stupid gift card. I should have trusted my instinct! The cabinets over the hair washing sinks were one color on the top (wood) and another on the bottom (black, 90s style). There was a broken, plastic rolling cart (similar to what you would get at Target for $ 9 for a dorm room) just sitting in the middle of the cramped styling area. The table set in front of my stylist’s chair for me to put my purse on had dust in all of the crevices. I could tell because the table was black and the dust was so think that it was an even white layer. Just a thought: maybe use the $ 59 to hire a cleaning person or buy some Pledge wipes. The mirrors are relics from the 90s with splatter paint on the borders. In fact, half of the salon was leftover from the 90s. I assume the other half needed repairs at some point, so it was just replaced with something entirely different (i.e. cheaper). I went to the salon’s website and noticed that NONE of the pictures are really from the salon. Don’t be fooled. This place is a dump.
Amirage was crowded, mismatched, poorly lit, and cheap looking. My only hope is that anyone reading this will visit the salon first to see for themselves before receiving a seriously overpriced, mediocre haircut. I gave the salon 2 stars instead of 1 because my stylist was very, very nice. I’ll give her that.