Spa Pros

Spa pros and Justin are amazing! I had a older spa that a previous company had really done a poor job on. Justin came in, assessed what was going on told me I didn’t need to purchase a brand-​new spa, that he could fix it. After installing a new spa pack, it works like new ! He arrived when he said he would, and cleaned up after the job. He is honest and hardworking and does a great job with customers. I had called several other companies, some never bothered to return my call. Spa Pro’s was the easiest to communicate with, did what they said they were going to do, and now I have a working spa. Justin also taught me a lot about how to care for my spa at the repair appointment. I found Spa Pros by walking into a local pool supply store to ask if they knew someone. I have gone been back to tell them how great the experience was and how much I appreciate the referral. If you choose Spa Pro’s you will have made a great choice, they are upfront, honest and reliable. Oh. and they do what they say they’re going to do. Thank you Spa Pro’s!

Justin at Spa Pros ROCKS! He was the 3^rd guy that came to check my pool. The first guy replaced some little part and said it was fixed but it wasn’t. The second guy told me I needed an $ 800 part AND that the gas line was messed up. Before shelling out the $ 800, I decided to get another opinion, so I called Justin who charged me $ 45 for diagnostic and found a loose wire. The $ 800 part was fine, there was just a loose wire to that part. Can you believe that??? I would have spent $ 800 plus labor to replace a part that was totally fine! Oh, and he came on super short notice because I told him I was having a party! Thank you Justin! We had a blast in the super hot hot tub!

Justin rocks! He’s the owner of Spa Pros. He came out for $ 49. He spent 30 mins cleaning my pump and taking out an unnecessary part, gave me the best place to get new filters which he said will give more power to my jets.
The new part arrived the spa is like new and the jets very powerful. I am stoked. Justin knows how to keep clients for life. This referral is s result of him knowing his stuff and having great energy and not trying to find a way to extract money from my wallet.
I highly recommend justin and Spa Pros****

Spa Pros is the best! They are incredibly knowledgeable and thorough. I had my entire spa inspected, then got all of my Spa jets fixed, ordered a new spa cover and got an awesome color changing LED light installed. Justin hooked me up and even though there was an unfortunate problem with my spa cover, Justin took care of everything, fixed the problem completely and made sure I was a 100% satisfied customer.
I required an unavailable part (my internal electric panel was missing its cover). Justin found the part on a discarded spa and one day when he was in my neighborhood he stopped by to give it to me. No charge, just great customer service. It would be incredibly difficult to recommend anyone better in the entire area.

Spa pros Rock! They are Honest, reliable,
And friendly. I have used them twice and will recommend to others.
Dave and Nancy

Spa pros were great. I will use them again and have recommended Justin to my friends. Our spa heater was not working. Justin came over, on time and said the heater needed to be replaced. The same heater was no longer available. Justin recommended a new heater which fit in the old heaters place and he did a good job with the installation. Justin is a real pro who knows his business.

Very reliable and honest company and owners. I have known them for over a decade and have only good things to say about them. They’re hard working serious business people who will do whatever it takes to make sure their clients are well taken care of and satisfied 100%. I have seen some of their jobs and they’re downright spectacular. They can do low end and high end projects too, so if you have the money to spend they can do almost ANYTHING for you! I’ve seen their fb posts too, Spas to dream about. ;-)

These guys are the best. I had given up on repairing on old spa that came with a home we purchased last year. Got it running and working in a couple of hours saving me a boat load of money. Honest and experience service!

It’s rare to find someone who is competent AND honest. Justin came out and quickly assessed the problem with our jacuzzi. Because of all the rodent damage, the price was more than we could afford, so he came up with alternatives that got the essentials done without breaking the bank. He got the job done quickly and everything works like new. I will use Spa Pros every time from now on.

We used Spa Pros when we bought our house to confirm whether an older Jacuzzi was in working order, and their diagnostics and advice were on point. Recently, we had them come out to do a full service and acid treatment, and the tech took his time to explain the status of the spa, both good and bad. Other companies tried to urge us to do a full-​spa replacement for $ 15,000. Spa Pros did a treatment, let us know which parts were working very well and how much life was left, as well as what needed to be fixed. We have a couple heater parts that need to be fixed, but Spa Pros gave us a reasonable estimate for parts and labor, and we are proceeding with them for the work.
We found them honest, professional and reliable. Highly recommended.

Called MIsty to set-​up an appointment on Thursday
Justin came out Tuesday closer to the 1 PM beginning of the window than the the 6 PM end of the window. He diagnosed my problem — a bad GFI inline to the plug. Gave me an estimate, left to get the part — basically upgraded my power outlet and I was up and running in less than 2 hours.
I’ve found my spa service home. They’re just fast, easy and reasonable.

I had a great experience. Justin came over, not only showed me what the problem was, suggested that I didn’t need the part just yet. showed me a few things to get it working correctly without the part (it a very old hot tub) and then proceeded to educate me on hot tub maintenance etc… and told me where I could get cheap parts and materials.
The woman on the phone was nice and accommodating and so was Justin the service man.
I highly recommend this place.

I’ve used Spa Pros for two repairs on our spa. So, obviously I’m a repeat customer. The technician, Justin, was super helpful, knowledgeable, and trustworthy. He gave me various options, but didn’t try to sell me on the more expensive equipment. I picked his brain about various issues related to our spa and pool and he was very generous with his time and very helpful!

In response to your post.
Once again your assessment is all wrong, After the initial appointment it was very difficult to secure and appointment with you. Fist off the spa was FULL at the time of the first visit, not empty as you say. I purposefully left it full so that the technician could see the leak. True I asked only for the leak to be fixed at the time of the first visit (was that is why i called initially). because felt that your quote of almost $ 70 dollars a bit high for a small piece of plastic for the jets I was told needed replacing along with the leak. Luckily i held off on the jets and checked on line and found them for $ 9.95. Same part as I was quoted by your company. After being lied to about this the first time, I should have known better and not continued service with your company.
Luckily I have the receipts to prove this, (that I was grossly over-​charged, I also have the web-​sites where you can order the parts).
Same goes for the pump. Your receipts says $ 500.00 for the pump. No mention, note or written word that that includes a labor charge (which I repeat I would have been happy to pay if you all had simply said included this in your quote or verbally told me). Again the pump is less then half the price you quoted me on line. Same pump, and brand that you quoted. I can’t understand why you keep saying «I must be misunderstood.» Regarding the labor charge. The receipt from you guys that is sitting before me, says NOTHING about a labor charge, and it most certainly was not explained to me! Further the technician challenged me saying to «google it», insinuated I was getting a good deal and that he was doing it basically for free. Which at this point I’m feeling pretty scammed and that maybe your company should be doing this for free. The technician even told me that not he himself (not other companies as you say) had recently installed two pumps for $ 1400.00 recently.
I was told I could LEAVE the spa full after the initial seal was fixed, even though the pump seal was determined to be leaking. Obviously I would have had no problem draining it. I was told I had a few months before this became a problem. I would have had it fixed right then, but due to being lied at about the jet seals previously I wanted to check on line. about the cost of the jet seals.
At this point I feel so ripped off and angry, I highly doubt my pump even need to be replaced at all. After all it was working fine before your company got involved. And I was told on the second to last visit that the pump was fine. I remember the technician saying, «your lucky it’s not the pump, because that would be expensive.» What went wrong between those visits. Hmmmmm. I’m assuming the same thing that went wrong all the visits before. More things needed to be replaced that never did in the first place.
I wouldn’t even trust your company to return and fix my spa for free at this point. I feel like I should be re-​reimbursed for the money I spent in your fixing the fist leak, and for the mess your company made, fixing or replacing the pump that I doubt is broken at all and is laying in pieces on the floor, as well as the time wasted for not being able to use my spa all summer
The bottom line is, you can’t argue with facts. I got scammed, lied to and taken advantage of, ripped off, and I have the receipts and witnesses, and websites to prove it. .,.oh, and a broken spa!!!