Lamps Plus

Well lit store, good customer service, best of all every body wants to help you light ip your house with good selections and price are great. if you need to get ceiling fans they have tons of selections and they installed too.

I purchased an expensive contemporary floor lamp from their store on Bundy Dr and went to the chatsworth location to pick it up. First they could not figure out why I was there even after I showed them my receipt and explained that store on Bundy called and they should have a lamp for me on hold. Finally an Assistant Manager named John Cariaga was involved who clearly wasn’t a happy camper and had no customer service clue. He called the store on Bundy and started talking to them very rudely and told me «that store has no clue how to do business». I told him the sales person called in front of me but John refused to believe. He then asked me sign a receipt indicating that I’m picking up the unit then he walked in the storage room without asking me to wait. After not knowing what’s going on for over 25 minutes I asked another sales person to find out what’s taking so long. He went to go check and came out saying «oh you’re good to go» I asked where is my item? The item was brought after another few minutes. This was one of the worst buying experience which made me waste a lot of my time. John Cariaga should get coaching in customer service. He clearly has no personality and interest in retail industry.

I was recommended this place by an employee at Orchard Supply Hardware (OSH). I needed a chain & carabiner to provide additional stability & support to a chandelier. OSH didn’t have it. But, this place did. This place is simply a wonderland of lights & comfy furniture. I didn’t have the time to wander around, but I will the next time I come here. The employee who assisted me was quite nice. He found the right color & length of chain & carabiner. Simply perfect (I hope). I am a satisfied customer. Parking is a tad bit tiny. I was soooo glad that this place are opened on Saturdays.

Ok, decent selection and I love looking at all the gorgeous stuff. HOWEVER, I WAS TOLD that I NEEDED to give my email address to checkout and was PROMISED I would not get spam and lickedy split I had two «sales» spams in my email inbox before I could turn around — I had about 5 before I had time to scroll all the way through one to find the link to unsubscribe, and then lo&behold! the link did NOT have as an option to unsubscribe but only to subscribe!!! So when I sent a comment to them asking them to unsubscribe me (which was NOT an option in the required drop-​down box), guess what!!! A little box t the bottom was checked for me to SUBSCRIBE. These spams are ROACH MOTELS. SAVE YOURSELF. REFUSE TO GIVE THEM AN EMAIL ADDRESS.

My first and last time coming here. It took 20 minutes just to find someone to help me. I asked a question looking for a hanging lamp the guy showed me one ugly lamp and before I could ask a question he was off. RUDE!

We are in the process of updating lighting fixtures in our house and have found the web has so much to offer. We purchased two lampshades for our bedroom lights from another company but decided they were far too dressy for our family room lamps.
Lamps Plus had just the shades we wanted in the exact size that we needed. So we placed an order for two lampshades and were extremely pleased with them when they arrived the following week. Lamps Plus went one step farther than the previous company we ordered from by including new mounting brackets for the shades. The brackets made the shades fit the fixture perfectly. (We ordered new brackets for our bedroom lights when we saw the difference an extra inch in height can make.)
We were so delighted with the purchase that the following week my husband went back on-​line and located a floor lamp from Lamps Plus that he wanted. (It reminds me so much of a lamp that my mother used by her reading chair.) We placed the order and once again the shipment was received in perfect condition and was the fine quality that we expected.
Lamps Plus you have won our business in the future because our experiences have really been Woohoo, As good as it gets! Check them out for yourself at

Absolute worst customer service ever. They took advantage of my elderly mom, confusing her about shipping something back that was hideous. She ended up forced to pay $ 105 to ship back a $ 200 piece of crap. They when questioned, said they had her conversation on tape, but conveniently could not find MY conversation when I called to question their shipping practices. Skip this company! Made in China crap, poor customer service and then they LIE to get out of paying what they charge you to ship something back. Poor business practice!

Worst service ever. Employees act like you are bothering them will never shop here again.

ok so there selection is pretty great… you are bound to find something you want whether its at the store or online. I made a couple purchases online that I was super excited about but then when I got the item it wasn’t exactly what I expected. BUT the good news is it was easy to return your item and get your money back so thats good!
I really really recommend checking this place out for your lamp and home décor needs :)

My husband and I found a great floor lamp on line, called the store and had Lourdes put the lamp on hold for us since there was 1 left. When we arrived, she was very helpful and sweet. Thanks to Lourdes, we are happy with our purchase and love our new lamp.

4 stars cuz I always find exactly what I need here at a great price. Customer service has always been great. I’ve never personally had a problem. I didn’t deduct a star but we bought a package of 2 light bulbs for my lamp and BOTH WERE DEFECTIVE! After driving 30 minutes to my work to assemble my lamp, it doesn’t work. Mind you, it was another 30 minutes to assemble the lamp. So we drive another 30 minutes back to lamps plus (are you keeping track? I’m at an hour and half deep at this point). They check our assembled lamp and realize that both new bulbs were defective. They were very nice and they said that has NEVER happened before, which I believe. How random. It was just VERY inconvenient to spend ½ my Sunday afternoon dealing with 2 bad bulbs when I could have gone to CVS next to my work and that would have solved the problem. But who knew!!! And they were very nice and apologetic. I got a set of free bulbs out if it. $ 5, lol. Woulda rather had my Sunday afternoon back. But I still recommend this place. My situation was seriously a fluke…

It’s obvious that the sales people here work on commission. Richard was very helpful and enthused with helping us purchase several pieces of outdoor lighting. They were not available in store, so we paid and waited for the lights to be shipped to the store.
Service was not the same when we went into pick up the three lights. Since Richard ordered them for us, he was also in charge of dispensing them. While helping us pick up our lights, he stopped to help another customer with her purchase. Then helped another… Instead of finishing up with our pick up first, he was trying to help several customers who arrived after us. After 30 minutes of waiting to pick up our lights, I asked him to if he can finish up with us first. We were out of the store in 40 minutes just for a pick up. It didn’t help that we had a 1 yr old toddler with us, and 40 minutes in a store full of lamps felt like eternity for him.
When we got home, we realized that the outdoor lamps were too small. (Richard suggested we purchase the smaller lamps but not faulting him for that) I called back to order 3 large sized lamps. When we went to pick up the larger lamps, Raquel helped us and we were out in 5 minutes. Richard was there but he ignored me and did not offer to help — which was awkward.
Overall, I think the store has a good selection of lamps and helpful workers. But there is definitely room for improvement in their service. I’m hoping this review helps.

Horrible customer service. Good luck trying to return an item! Will not shop here again.

I’ve bought a half dozen lamps and fixtures from here. This is a flagship store, located next to the company’s corporate headquarters.
Selection is sizable and the floor room is big. Service has always been friendly and helpful. Prices are reasonable and they have sales. They have a lot of lighting, some furniture and decorations.
They’ve always been helpful taking purchases out to the car.
If I were buying lighting, and I often am, I’d go on their website and check things out and then go into the store and look at it in-​person.

Very nice collection of lamps and ceiling fans.

I have been there yesterday with my customers.
I dont really like the selection, There are plenty of stuff but if you are looking for something particular it is very hard to find it.
Their online selection is much wider and better (specially if you are looking for something which cost more then $ 1000). Most of the stuff they have is cheep and quality is not that great. (it is good for that price thus)
I really love the customer service there. All guys were nice and patient with us (we spent there almost 3 hours) and they always were trying to help and showed us plenty of the great chandeliers and wall lamps. They are not greedy and if you are placing a big order ask for a discount. They gave us really good prices.
I like the store and come back for sure.

Lamps Plus is a SHAM. If you see a lamp on line and want to see if it is in a store, 9 out of 10 times, if not 10 out of 10, it is not. You then have to put down a deposit and order the lamp. Of course if you do not like it, you are not charged for it; however, they have your money, are making interest on it and you are forced into a great inconvenience. IMHO, THIS IS NOT THE WAY TO DO BUSINESS.

I just want to give a shout out to Michel the manager at Lamps Plus who restored my faith in retail today… two years ago my husband and I purchased two floor lamps and two table lamps with identical burgundy shades. After our move, one had been damaged so I drove all the way from Fillmore to Chatsworth (more than an hour drive) to see if I could replace it. After a quick search on their shelves I didn’t find the one I wanted. When I told the sales staff about the situation the sales people told me that I likely would not be in their database still but they went off to find the manager to see if he could help. Michel requested the number of the credit card we had used — which fortunately for us is still the same — and within a few short minutes had summoned up the EXACT item and turfed it to the floor staff to complete the order. THIS IS WHAT GREAT CUSTOMER SERVICE IS ALL ABOUT! WOO HOO! Go team!

Excellent merchandise, prices, expert help. We got 6 lamps in all; no reason to go anywhere else.

I don’t know if there is an actual store at this address, but I am told it is the corporate headquarters and I wanted to write a review of the business itself…
I have been thoroughly impressed with Lamps Plus. I think their website is very user-​friendly and they have a good selection with a wide range of pricing (lots of sales too). There really is something for everyone, and I’ve bought 2 ceiling lights and a ceiling fan recently. Their website also offers various online coupons for online purchases and in-​store print outs. I got a pack of light bulbs, a keychain light, and a desk fan all for free (I think the fan was with a purchase but they others were no purchase necessary).
I cannot speak highly enough about their customer service. You see, when I find something I want, I’m a bit obsessive about it. There was this large pendant light on their site that was clearance and being discontinued… i think it was marked down 60 freaking percent. And it was listed as only having 3 left. Well, being in a time crunch I decided to call up the customer service to make sure I could get it in time based on where it was being shipped. How lucky that Linda A. answered the line.
She told me the location of the ones left and if I placed the order through her she could write in the notes to make sure it came from the closes place (LA). Then I had a mishap with my credit card (amex story I previously wrote) and had to figure it out. She kept the order on her desktop and when I had a difficult time getting ahold of her, she actually called ME back. Moral to the story is I got the light the day before I needed it and all was right with the world.
But it didn’t end there. About a week later I got an email from Linda with a thank you word doc thanking me for my business, saying it was nice speaking with me, and if I ever do business with them again to please call her directly (and she left the direct line to reach her).
Wow. I don’t think i’ve ever experienced that with a retail store, and esp. with a phone operator.
Good job lamps plus. Please give Linda A. a raise ;)