Glass Tile Home

If thinking of buying tile from this guy… BEWARE! This company (owner run???) has the WORST customer service. After waiting 2 wks for a sample tile, I called to find out the problem. I was told that it was held up bc it was not a tile that this company made. «Alex» then tried to convince me that my selection was «uninteresting» and that they had many more tiles that would look nicer, that HIS company made. I explained that our look needed to be simple but he still kept pushing exotic, more expensive tile, making little jabs at my choice. Hey, thanks for insulting my taste! He then explained that the delay was due to“conflict” between his company and the company providing the sample tile that we paid for. I wasn’t sure what this meant but I now think that he may’ve been the reason for the company conflict. He is extremely rude. He then said that he’d push to get my tile to me by Mon., Wed. at the latest. This was not timely, at all, but there wasn’t much I could do. Well, I suppose that I could’ve cancelled my order at that time… maybe. Anyway, when my sample didn’t arrive in the mail by Wed., I called and left a message explaining that we couldn’t move forward with that tile because we wouldn’t receive it in time for the start of our project. I asked for a refund and a return phone call. After never receiving a return call, I tried calling again. Speaking with the only person seemingly at this company — «Alex» — again, he said that he had tracked my pkg after receiving my message a few days prior and saw that the sample had eventually been delivered by UPS late Wed. evening. Therefore, he would begrudgingly refund my money… if I sent it back on MY dime. Then he quickly hung up the phone on me. Both childish and rude! Is this guy still 12 y.o. Basically, he received my message and chose to ignore it, purposely not returning my call. His company supposedly prides itself on getting tile to the consumer «on time» (written in the confirmation email), which they did not do, but maybe they should learn to pride themselves on customer service. If you like having your taste insulted, waiting for weeks to obtain a simple sample, and then being hung up on when trying to resolve a dissatisfying situation, then this is the company for you.