Pipe Works Services Inc

PipeWorks is full of professional people who treat customers with care & quality… I highly recommend them to everyone… they installed a water heater in my house… they did a stellar job & finished on time… everything works great & they cleaned like they were never there! Rely on PipeWorks services!

I used this company 3 times so far. I’ve had them out for a/​c and heating never have they tried to sell me things like company’s I’ve used in the past. and the techs are very neat and clean. I will never call anyone else.

Lloyd from Pipe Works is a pro and I’d trust him with anything in my house. These guys are the best in the business of a lot of bad inept plumbers. Also their follow up is on point and they strive for excellence.

I met with Ray from Pipe Works– he is very knowledgeable, polite, and provided me with great quality service. The work was done neat, in a timely fashion.

I worked with Ray this week from Pipeworks and his knowledge and attention to detail was incredible!

As a new customer, I had problems and was unsatisfied with the outcome of an initial visit. I emailed their customer service department, explaining the circumstance and my dissatisfaction and got an immediate response. The customer service manager, Michael Tapia, came out the next morning with another plumber, Jonathan. They quickly solved the issue within two hours. Their willingness to rectify problems and commitment to satisfaction turned what would have been a bad situation into a happy one.
Customer service seems to be a throwaway idea for so many businesses in the service industry, but the owner and service manager at Pipeworks showed the concept in action. Jonathan is the BEST – very knowledgeable and accommodating– I recommend Pipeworks, and Jonathan in particular.

Alex Conover was very friendly and professional. He called when he was on his way. Put on booties when first entering house. We had a leaking tub drain. He had to cut drywall in the bedroom. He didn’t mind moving furniture with my help and putting it back to access wall. Once done, he screwed the cut out drywall piece back. Was extremely neat and courteous. Didn’t mind my dog «helping» out. There were no overages from his estimate. The estimate seemed high but he showed how I could save more money on the final bill. I will be using this company for future plumbing repairs and recommend them to everyone. Had all the parts on the truck.

I’m doing a kitchen renovation and I wanted to look into installing radiant floor heat. I contacted Pipe Works to get information. The office took my name and number and promised to have an engineer call me back. That never happened.
My contractor also contacted Pipe Works and made an appointment to have someone come to my house for an estimate. Not only did no one show up, no one called to cancel or reschedule the appointment. My contractor followed up with the person who was supposed to do the estimate. He told my contractor that he thought the job would be too small for him to bother making the visit to my house (obviously without seeing it), so he decided to ignore the appointment. I guess he also thought that his time was more valuable than my contractor’s, who had to wait around for him to not show up.
Very unprofessional «business,» to say the least.

Unscrupulous service center who attempted to charge me $ 900 for a «pressure test» on a $ 1200 a/​c unit! Beware of this service center!

Had insulation installed in the older portion of our home built in 1925, which had an addition on the back of the home. We just purchased the home this summer and during this recent winter found the older portion of the home was not sufficiently insulated. Rob came out inspected our home and then came up with a proposal. We decided to go with spray foam around the rim joist in the basement to help our balloon framed house. Additionally, they removed the old fiberglass from the attic and added blown in insulation. Charles, Nick, and Giovanni came out on time (even with the snow, which happened last night), put down floor protection, and got to work. The project took all day, and upon completion, they cleaned up the work space leaving little to no mess. We are very satisfied and would certainly recommend them for this service.

I requested help with steam heat system. The plumber who showed up right on time, was inexperienced with this type of heating system. During the half an hour (at $ 105) he spent more time on his Tablet (looks like Ipad) than he spent looking at my boiler and piping. He recommended a system maintenance at $ 735. When asked what does this include, he said cleaning some pipes and adding cleaning material. He also recommended that all radiators (one pipe steam system) be perfectly leveled, not sloped towards the valve.

We had a pipe burst on Sunday afternoon and called PipeWorks. They said someone would be over within an hour. Lloyd arrived and diagnosed the situation within ten minutes. He suggested we call an emergency water removal service and spent time arranging to get a rep over the same day. We were also in the midst of a terrible ice storm. PipeWorks rearranged their schedule so Lloyd could be back in the morning to fix the pipe. He was very knowledgable and courteous.

I was very disappointed with the customer service and would not recommend this company nor would I use them again. They are also extremely expensive. I am sorry that I did not read the other reviews before hiring them to do work for me.

Awful service. Had a furnace installed last winter. Come this spring, try to turn on my CAC and it doesn’t work. Call up the company and they send a tech out and they tell me that my compressor is shot and I need a new CAC unit. I told them it was working last year and should be working this year. Called another company and found out it was a $ 30 capacitor that needed to be changed. Tried to get a refund on their $ 99 «diagnosis» but have yet to hear back from them. Surprise…
I then had an issue with the catch pan that sits under the AC coil and on top of the furnace and they told me that I needed a new coil. Come to find out that the catch pan was leaking and that needed to be repaired. AVOID THIS COMPANY AT ALL COSTS! They will try to sell you the most expensive solution /​product when there is a problem.

If you every have a heating/​cooling/​plumbing issue stay away from using this company. Used them a few years ago as they had their sticker on our furnace from a prior owners service so I figured that it would be safe to use them. Our furnace went out and the first tech said it was a bad central board. Almost a $ 1,000 later new board in and worked a few days. Second tech comes and says something else. Ok, another few hundred dollars and furnace worked for a few days. Then the third tech comes out and says its a cracked furnace. Not sure who to believe at this time. Says the sales person is available and can come by later that day. Sales person comes and says they can put in a new furnace (Lenox only I believe) immediately. Not willing to fork over so much relying on one company I call a second company to take a look and tell them of what Pipeworks has told me. The second company looks at the furnace and says that the furnace is not cracked and a $ 14.00 switch needs to be replaced. Well, I still have the same furnace and it works fine after all these years. I felt as if none of the techs at Pipeworks knew what they were doing or their main goal is to get customers into a new heating/​cooling system as that is where the money is versus proper repair. Please be wary of this company if thinking of using them. Also, their service fee, if I recall correctly, was by the half hour and somewhat pretentious looking back at what my experience with them was.

This is an awful local business that will charge you up the nose and then not even get the job done. They’ve been to my house 4 times– had 4 different people look at my furnace. AND MY FURNACE IS STILL NOT FIXED.

Mike from Pipeworks is always great! On time and great service.

Had made new arrangements for them to come out at the end of July. The tech and the owner came to the house for the first call of the day and did the A/​C check. Apologies accepted.