Sprint

Do not shop at this store, or at sprint for that matter.
I decided to cut my bill in half with Sprint. I turned in 6 iphones: 1 5S and 5 6s. Sprint gave me 6 new iphone 6Ss. I was given my new contract, however they forgot to tell me about a $ 15 per line fee, this was not in the contract I signed. I called the store manager about this and she remembered that she didn’t tell me and said they would take care of it and that she would call me back. She never did. I even texted her but she never answered. It took hours of my time to get them to remove the charges from my bill however they only took care of 4 lines and I still have to pay for 2. So my bill is $ 30 higher than the contract I agreed to and there is nothing I can do about it.
They told me they would pay off my phones with my other carrier and that the remainder of my bill would be paid. This isn’t true either, they only cover the phones. It actually sounded to good to be true so I asked them again and they assured me they would bring my balance to $ 0 so I would owe nothing. They are disputing this now but I was told that probably nothing would happen and I’d be out the money.
They told me I would receive check cards in the mail to pay off the phones I turned in. I never got these cards and then when I called the store to see what was going on, the manager was never available. She was completely avoiding me because she knew she had messed up. I left many messages but never got a call back. Finally I called sprint customer service and they told me I had to go online and register each phone and upload my old bill, about a hours worth of my time. The manager NEVER told me I had to do this, I had NO idea. I was almost to the point this offer expired too, if I had trusted the manager I would’ve lost the rebate of over $ 3000 and would’ve had to pay for the iphones that I gave to Sprint.
I started getting text messages from sprint that if I didn’t turn in my old phones (that I had already turned) they would shut off my service. So I called Customer Service again, talked to a manager for over a hour to get it straightened out. She told me everything was taken care of. However, it wasn’t. A week later I got a text message that I they shut off my phones because I never turned in my old phones. UNBELIEVABLE! I had to call back Sprint Customer service and then they told me they needed to confirm with the store manager. BUT the manager wasn’t in to confirm I turned in my phone because she had the day off. Even tho I had just done this they apparently do not keep notes or records of calls made. I was very frustrated and used swear words on the phone, not directed at the customer servcie rep, just letting him know I thought sprint f’ing ripped me off. He threatened to hang up on my for my language. I just started crying. I find it unbelievable that Sprint can steal time and money from their customers but if we get upset they will hang up on us.
I have talked to several people at my work about this and every single one of them said the same thing about the $ 15 per line charge.
I feel like I was scammed and am being robbed of money and time. There is a huge disconnect between Sprint corporate and the store sales people.
I was lied to and it’s costing a fortune. They do not care. I am coping this review to every site I can.
Has this happened to any one else in MN? Me and people from my work are contacting iTeam investigations (media) and talking to a lawyer.