Wagner Scott B DC

There are multiple reasons why I will not return to Dr. Scott Wagner’s office. They do not practice patient centered healthcare.
I went in with the Valpak coupon for «complimentary $ 20 initial visit to include consult, x-​rays, and detailed review of x-​rays». The reason I made an appointment and «took advantage» of this offer was I was having issues with my knee (I am a runner). When I was brought back, my immediate gut instinct was that this appointment felt more like a sales pitch than patient centered care. I saw the doctor for a few minutes, then they took me back for X-​rays, then the PT room, etc. etc… it took a very long time. I was told initially on the phone that the appointment shouldn’t take much longer than an hour, and I was there for over two. Everyone was friendly, but I did not feel like I received much help for the issue I had expressed, so I did not plan on returning.
The office called me a few days later and insisted that I come back for a follow up appointment to go over X-​rays. I asked the person on the phone if this was necessary, and she basically used a scare tactic saying there could be something wrong that could progress into a serious issue, even if I didn’t currently have pain or discomfort. I agreed to come back but did not feel very comfortable with the situation. My initial problem was getting better (I was going to Arrosti, which by the way is awesome), but I did agree to come back because they said it would be no charge.
When I returned for my follow up, they first showed me a video about the importance of regular chiropractic care. Then they went over my X-​rays — (of course) they had found an issue with part of my spine («mild degeneration), which they stated would require 14 visits (2x/​week at $ 50 a pop) for treatment, X-​rays after 2 months to check how treatment progressed, then monthly maintenance visits after that. Basically $ 700 worth of treatment for something that I am currently having no symptoms or problems with — oh, and I had to do 5 – 6 different exercises and stretches, 3 times daily. Instead of discussing what might work for me, they basically said that this was the plan and that I should schedule my next appointment up front. I tried to call them the next day and tell them that this plan was not feasible for me, but the lady on the phone kept pressuring me that I needed to come back. They did offer to work with me on price, which I appreciated; however, I was shocked how much they pushed me into doing something that I clearly stated I was not comfortable with. I ended up calling again and insisting that this was not going to work (again, received more pressuring).
Overall, my experience with this office felt very «factory like» and I did not feel like my individual concerns as a patient were heard. Instead of having a conversation about what might work for me and asking about my concerns, they just told me what the plan was. I actually work in healthcare, and I would never put so much pressure on my patients or use scare tactics to get people back in for follow ups.

Where to start… well, a representative approached my office with a presentation of «complimentary $ 20 initial visit to include consult, x-​rays, and detailed review of x-​rays». I never attended a chiropractor before, but had been thinking about it for a while; I signed up after the presentation.
The following week I attended my appointment, filled out my paperwork, provided my insurance card when requested, followed their procedures, and was given an adjustment; since I was from out-​of-​town. After my exam, I was told that I would need to schedule a follow-​up to review my x-​rays; as they would not be ready that day. I scheduled my appointment and paid my $ 20.
My follow-​up happened and I was shown a short movie, had my x-​rays explained, then given and adjustment and a couple exercises to help my neck. Ok, no problem. Upon leaving I was told that there was a $ 30 co-​pay for this visit. Now, I wasn’t told that there would be additional money for a follow-​up, but thought «this is how they get your money, by having you come back!»
The next week I was looking up information for my office manager under my health plan and saw 11 claims from Dr. Wagner’ office totaling $ 826. WHAT! Why are they submitting 11 claims for a complimentary visit? Now $ 826 is not what they are getting from the insurance company, but still some or all of these claims should not have been submitted for payment in the first place.
Well, I called the insurance company and my HR Manager to advise them of what was transpiring. The insurance company said there was nothing they could do until all the claims were finalized and then they could investigate. I let it go at this. My HR Manager said that she would look into it as well and get back to me.
The next day I got a call from Dr. Wagner’ office berating me on my contacting my insurance company and HR Manager stating that I need to make things right because they «have many clients and provide excellent customer service. And that they provided me with many services because I was in town for a short period of time.» I tried to question or talk, but was immediately cut off several time and did not get any words in edgewise. At the end of my call I was told, not asked, told to contact my HR Manager and advise that everything was good now. I said, «ok». And she hung up. No goodbye, no nothing, just hung up.
I sent a message to my HR Manager and asked to talk with her and she called. She stated that she was contacted by Dr Wagner’ office and was told that «we, or I, was ok with everything now.» NOT BY FAR!!! She stated that many others in the office were weary about signing up and that this felt more like a sales pitch than a service.
My questions are still unanswered! Why are you submitting claims for payment on complimentary service (s)? It might not cost me money out of my pocket directly, but indirectly it does! Also, why did you call me and basically talk to me the way you did? If you are hoping that I would comeback after this experience you were wrong.
But who knows! Maybe all practices submit claims for payment and do not tell their patients. Maybe that is now a common practice! One thing I do know is maybe you should advise your clients what you are doing or how much a visit will be instead of springing it in them at the last minute.
In my eyes, being transparent and honest is a quality I look for in people I deal with. Since you were neither, and berated me, I most likely will not come back. And will pass on what I have learned.

When I first went in to see him I could barely walk. I was never a believer in chiropractors. I am a believer now. I had a severely messed up back. Yes the first few adjustments hurt like hell. But it got better untilll I was pain free. His office also does physical therapy. He showed me exercises to help prevent gout. I haven’t had an attack in a year. That alone is worth the price to me.
His staff is caring and compassionate. Sorry others had a bad experience, I do recommend him to my friends.

I saw Dr. Wagner for over a year, but should have left long before I did. His adjustments were very painful and some of them made my problems worse, not better. I had to keep reminding him there were certain adjustments my body would just not tolerate. It was like he was on auto-​pilot. I was researching other docs when he brought in a second doctor to work in the practice. Dr. Peter was more gentle and I wasn’t sure everything was moving (I could definitely feel things move when Dr. Wagner adjusted me!). But I adapted pretty quickly to his style and began to improve much better than I did with Dr. Wagner. I began going less often as a result (yay!), but then one day I went in for my adjustment, and Dr. Peter was gone! It seemed rather sudden, but the staff told me he’d decided to get out of chiropractic care. I was very upset and couldn’t believe it. I started trying to find him via Google to see if he was working in another practice, but I couldn’t find a Dr. Peter anywhere. In the meantime, I continued with Dr. Wagner but he really is just too forceful. I’d be halfway home from the treatment and my neck would seize up. I finally just stopped going and went without chiropractic care for several weeks.
When I mentioned to a colleague who also used to see Dr. Wagner & Dr. Peter that I was again searching for a chiropractor, she told me she’d run into Dr. Peter while shopping and got his business card! It turns out his full name is Dr. Peter DelGrosso and his office is on Woodbrook Ct (phone number is (434) 964‑0227). I have been seeing him there for a few weeks now and am leaving his office feeling good, rather than feeling pain. He’d left the practice because it just wasn’t a fit; their styles are too different, as anyone being treated by both could see. It was a huge, deliberate LIE that he wasn’t practicing anymore.
I am beyond infuriated that Dr. Wagner and his staff would lie to his patients and try to convince us Dr. Peter was no longer an option. (Many of us are, in fact, seeking him out or getting lucky and finding him, which is why I am posting this info in this review. If you like Dr. Wagner, great, stay with him, but if you preferred Dr. Peter, well, now you can find him too. I looked for MONTHS so I really wanted to pass this info along. Dr. Peter has not asked me to do so; I wanted to because I feel it is the right thing to do.) I have lost all respect for Wagner; he shows no respect for his patients. They could have taken the high road and said Dr. Peter wanted to do his own thing and left it at that. They told another patient he’d moved! Lying to your patients is just plain low. I’m so angry that my recovery has been delayed by a self-​serving lie. Wagner’s a business man, not a healer, and it shows in how he conducts his practice. Choose someone else, trust me.
Edit: After seeing my review, Dr. Wagner’s office manager, who is now his wife, «complimented» me on my review and said something super chipper about how I felt my body moving so much because of Dr. Wagner’s great adjustments. PLEASE. You don’t need a back hoe to dig up a weed, and I didn’t need to be adjusted as if he was a linebacker and I was a tackle dummy. They must be getting desperate because of all the negative reviews they’re getting if they’re reaching out to a reviewer to try to put a positive spin on the pain caused by Wagner’s forcefulness. People generally don’t enjoy feeling like they’ve been punched in the back when they see a chiropractor, so how about less chipperness and a little restraint on the adjustments, mkay?