University Tire and Auto Center

Nice guys and felt prices were normal so I didn’t feel nickeled and dimed. Went in because I had three (thank you city of Charlottesville) nails in my back right tire. I got a new tire with labor and a free tire rotation for $ 130. The tire I got also was a Goodyear Advantage or something like that — wasn’t base line but not the most expensive.

I use UT&A for basic service like oil changes, state inspections etc. They are always very friendly, efficient, and answer any questions I might have. Pricing is fair and I appreciate their coupon deals. They were also very understanding and didn’t make me move my car when it snowed more than I was expecting and was scared to drive!

Out of town, needed an oil change, called at 7 am and they were able to fit me in by 9 am. Staff generally helpful and polite.
They were pretty busy though, so an oil change estimated to take 45 minutes took 2 hours.
Cost $ 42 for the package.

I had the air conditioner compressor go out on a 2006 Kia Sorento. The staff was very helpful finding the problem and working with me while I got the money together. When I realized the problem was covered by a warranty I purchased with the vehicle, Neal took charge and contacted the company for me. He worked out all the paperwork and thereby saved me several hundred dollars.
The AC works great, and I couldn’t be happier with the service.

The first time I came to get an inspection done I was pretty disappointed with the service. I should preface this with the fact that my car is very old and that I have had problems with inspections in the past. However, this disappointment was not because my inspection failed (which I anticipated).
My disappointment resulted from the ridiculously high quote they gave me to replace two windshield wipers, clean the headlights, and replace a small part. I have family members who are mechanics — therefore when you quote me in the upper $ 390 for something that cost me $ 170 to do, I am not happy about this. Granted they factored in labor fees as well as tax, but even still. Additionally, when I declined to fix the items the representative went from polite to irritated within seconds. The tension was palpable. Talk about uncomfortable.
However, the second time I came back to get my vehicle reinspected (apparently there you must come back to the same place that failed to have them pass your inspection) I was passed. Granted, they still managed to charge me $ 15 for the taillight they replaced, because of course there had to be something worth charging me for.
What I will say is the customer service on my second trip was significantly better. The two gentlemen working the counter that morning were polite, efficient, and managed to squeeze in my car before the morning rush. That was very much appreciated. However, from my first experience to the additional charges on my second visit, I would advise going elsewhere to have your car inspected.
I try to consider different perspectives of all businesses that I encounter and to be as objective as possible when reviewing them. however this is one place I will not be returning. I do not appreciate being taken advantage of or belittled.

Super fast and extremely honest people. Were very up front with me when my car failed its state inspection, and I will definitely be using them again in the future.

I stopped at the new site of the University Tire and Auto Center on West Main Street in Charlottesville to renew the state inspection for my son’s 2002 BMW 330i. I was greeted by Brian McDonald, who indicated the person who performed state inspections had gone home sick, but he would call in another inspector if I could leave the car. Sure enough, I returned several hours later and the inspection was complete. I understand that the inspector came in just to complete our inspection and then went home. I can’t thank Brian enough for going above and beyond the call of duty on a rainy Saturday in Charlottesville. We will certainly use Brian in the future for our auto maintenance.