H&R Block

Day 1.
We met Doug on day one. Doug doesn’t know much and we sat in Doug’s cubicle for almost five hours why he constantly muttered to himself and then interrupted other tax «professionals» to ask questions. At the culmination of this particular day we accomplished absolutely nothing.
Day 2.
We met Wayne on day two. Wayne is in charge and could not care less that our time was wasted with Doug. No apology, no indication that my family or our business was important, and he would not look anyone in the eye. Wayne remained confused about our paperwork and kept asking the same questions over and over. For example, he would ask, «so about your vacation home» to which we would reply, «Wayne, we do not own a vacation home.» Three more hours at good old H&R Block but we were assured that Wayne had things under control.
Day 3.
Wayne did not have it under control and our third trip to sign our taxes was a bust as Wayne did not have things under control. We got out of there in under an hour which was pleasant.
Day 4.
So, we are going to sign the paperwork and as we are reviewing Wayne is assuring us of a refund. We also note that we are being taxed for a vacation home. We do not own a vacation home. When we fix everything we go from receiving a refund to owing several thousand dollars. I asked, «Wayne, do you feel confident about this return because my wife and I don’t.» Wayne replied, «would you like to go somewhere else?» Unfortunately we were out of time and had to go with it.
Day 5.
I called H&R Block to file a complaint. They had the same attitude and showed know concern that we were upset. They offered to let us go to another H&R Block for a second look but other than that gave me the impression that it was «tough luck bud, you should have gone somewhere credible.» We will be going somewhere credible in the future.