Collier’s Towing Service

I had my car towed by them a week ago and I must say that if you ever need someone to tow your car, Collier’s is the company to do so. They were quick to arrive, as I wasn’t gone long. They were very prompt in answering the phone. They have convenient hours to retrieve your missing car and their impound yard was well secured to keep the riff-​raff away from my vehicle while I was making arrangements to free my car. They graciously take credit cards and I feel that this is very important because some only take cash.
These guys are the ones you want to tow your car. Make sure that when you park, you pick a lot that is exclusive to Collier’s Towing.

I live in a complex where you must have a pass and I ALWAYS make sure I have it hanging on my rear view mirror. I chose that over a sticker. Last night after midnight my alarm went off and I looked out to see my car being towed along with at least 4 others. I had to call 911 to get find out who tows here because my complex emergency line does not provide that info and after several calls I had no response from the supposedly emergency lone and as of this time today still no return call. When I called the tow co I was told my car had no pass. Called a cab to tow yard and was charged $ 130.00 to retrieve my car, this was $ 5.00 more than quoted but I chose not to argue with a bunch of men in a dark tow yard in the middle of the night. When I entered my car my driver seat had been pushed all the way back and the pass was not hanging. Hmm. The guy let it slip that now that my complex has better lighting they don’t have to get out of the truck any longer. That would be the only way to spot a hanging pass. He also stated that they are not given tenant vehicle info from the complex and can tow at their own discretion. The only upside was that the cab driver Wayne at Yellow Cab was very nice and helpful. He informed me of Colliers bap rep and I will discuss this for sure with my complex management.

Super shady!!! Horrible signage and taking advantage! These guys are crooks! Beware they are out to take advantage of people not from Charlottesville. It’s a scam!

Predatory is a nice way to describe this «business». They clearly do a sweep of this same poorly marked parking lot. When we were waiting for the police to arrive — 5 other people came with the same story from same lot. Hadn’t even been gone an hour and were confused to come back to their car missing.
The men that work there were rude and threatening.
As an out of town visitor, I feel this company is a disgrace to the city of Charlottesville. We won’t be back.

These jack asses will tow your Car even if you have a parking pass. There are better, more polite tow companies in Charlottesville.

I called to have somebody towed that was parked in my PAID spot on the DT Mall and they gave me the hardest time. I felt like I had to beg them to come out. It was around 1030p on a weekend and they are the tow company for our lot. They kept asking me for my spot number and I don’t have one. I told them where I was and they were the tow company for this lot. LAZY! Finally I got them to agree to come and after 45 minutes (they are maybe 5 min away) the people that were in my spot arrived. RIDICULOUS!

If you need a tow, CALL SOMEONE ELSE! Please do NOT support this dirty business. I gave it 1 star because 0 is not an option. They towed my car, from my parking lot, when I went inside to get my parking pass. When I went to pick it up, they refused my credit card and said, «cash only.» I had no choice but to pay because I needed my car back. When I called today to talk to the owner about the situation, he said that in his record book, my transaction was voided and no money was collected. He called me a liar and said that his employees remember me coming in and that I was never charged any money. He said he has never had problems with his employees and that I simply cannot remember the situation correctly. Clearly, his employees pocketed my money. Do NOT support this dirty business. Please take your money elsewhere.

Agree completely with the previous review; these people are criminals. Wish it was possible to give negative stars. I parked my car in the bank parking lot to go to the ATM late at night (on the downtown mall), used the ATM, and stopped to talk to someone for 5 minutes. When I returned to the parking lot my car was gone. I called these thieves and they told me I needed a pass to park there even though the sign clearly says «Parking for ATM customers.» They said «Oh, we always check to see if someone is in the ATM booth before we tow,» which makes no sense because if I passed them walking down the block back to the car, how would they know it was me? The amount of time between my ATM receipt and the time I called them was TWELVE MINUTES. Outrageous.
Obviously there aren’t going to be many positive reviews for towing companies, and I understand that it is their job, but they are vultures, and incredibly rude to boot. If you own an establishment and are looking for a towing company to have on call, definitely look elsewhere and do not give these ignorant fools your business.

Colliers towing has a reputation for predatory towing. Recently Collier wrongfully towed my daughter’s car from a parking lot in downtown Charlottesville even though she had purchased a parking ticket and had it clearly displayed inside her car. When she called Colliers to try to resolve the issue, they insisted on her paying $ 145 in cash to get her car back. Throughout our efforts to recover the car, they were rude, abusive and did everything they could to try to intimidate my daughter including calling the police when she asked too many questions.
After some research, I found the following facts: 1) Virginia regulations governing the Towing Business (24VAC27−30−100. Unprofessional conduct) state that they must «Accept at least one of two nationally recognized credit cards «and 2) Code of Virginia 46.2−1233.1 ‘Limitation on charges for towing and storage of certain vehicles’ states that «No charge shall be made for storage and safe keeping for a period of twenty-​four hours or less» (My daughter was illegally charged a $ 25 Parking fee).
Virginia Tow companies are regulated by the State of Virginia. If you feel like you have been treated unfairly, please file a complaint with the ‘Commonwealth of Virginia Board of Towing and Recovery Operators’. They have a complaint form that can be downloaded from
. Stand up for your rights and help stop these predatory towing practices.