Zaxby’s

Wings and things All day! That shit is fire! Lol ain’t got nothing wrong to say about zax

The service and food are deplorable at this Zaxby’s. They are so slow and unprofessional and at times down right rude. Stay away from this location if you want fast service and good food. There is a new Zaxby’s at the prime outlet mall about 5 minutes away with much faster service and superior food.

Slow service, waited 15 mins for cold fries with no flavor… $ 16 for two sandwich meals? I got played, employees seemed very unhappy

This location is always in a rush it seems! I always ask for my wings WELL DONE which means COOKED ALL THE WAY & still come home to mushy wings. Tip: if the drive thru is long they’re rushing.

I’m a big Zaxbys fan. Always have been. This location is near home so I love it. Most of the time my order is correct. If it is not it’s usually something minor like giving me cole slaw when I order my meal with no slaw because I hate slaw. So it doesn’t bother me much and I shrug it off.
BUT their staff is a bunch of children with horrible attitudes. It’s god awful. I swear mcdonalds employees are better than them. Obviously someone is letting them get away with it. I ordered food tonight in the drive through for example and upon approaching the window (mind you there was no one else in line) the young female instantly have me my total again and stuck her hand out. I hate change so I was digging for change in my console and turned to smile and apologize for my extra 30 seconds I was taking (with no one behind me) and I caught her rolling her eyes and hugging her breath. At that moment I was extremely taken back, I work in food and beverage, to do that is extremely disrespectful. So I shrugged it off as usual amounting it to a stupid teenager with no respect. THEN I found the correct change, handed it to her and she have me my food. As I went to tell her «sorry it took a second and have a good night» she slammed the window shut in my face without saying a word. I was DISGUSTED.
Like I said, food is usually amazing, but their staff is HORRIBLE!

Zaxby’s is my favorite fast food chain in Charlotte and this location happens to be right down the street from me. The food is always made fresh here so plan on waiting a little bit to get your order. I always opt for the grilled chicken Cobb salad. It’s huge! Plus the honey French dressing is delicious. It’s hands down of the of best fast food salads you will ever get.
If you’re feeling a little bad, get the birthday cake milkshake. It’s like cake batter in your mouth. It’s orgasmic. You can’t go wrong with it!!!

Great customer service. Food is always great. Employees are really hard working young people. A young manager about my 23 year old son age handled issues and customers like an intelligent cool, calm collective person my age, (that info I refuse to give out)!!!

This place is very SLOW and the employees are not all that great. At times can be very rude. Other than that, the food was amazing. I was shocked it was hot which means it was made fresh!

Long drive thru wait. 15 minuets +. I ordered my son a chicken sandwich plain but it came with mayo, lettuce, and tomato. I love their ice though!

I will echo other reviews that when I used to live across from here my order was frequently incorrect. However, I haven’t received an incorrect order from them in a while. Perhaps it is Murphy’s Law that if I don’t check my order something will be wrong but now that I check my order each time everything is in line?
My order is basically the same every single time. Boneless chicken wings with tongue torch sauce (or nuclear if I want my sinuses cleared up). A side or appetizer portion of the fried white cheddar bites with ranch instead of marinara. In the past that was the most frequent error — the staff did not realize I am a weirdo who loves ranch and they give me marinara instead. I have, more than once, received the boneless wing meal deal and paid the single order of boneless wings so at least the errors are occasionally in my favor!
The restaurant is clean, they offer an order ahead function and are generally pretty speedy for those of us who are early lunch eaters. I am sure the rest of their food is good too but they are a great spot for speedy wings and the fried white cheddar bites are amazing fried cheesy goodness. Just don’t ever look at the nutritional information for them it is better not to know.

Let’s be honest: the ONLY reason I come here is because it’s the only Zaxbys on this side of Charlotte. This is the worst one I’ve ever been to. I’ve ordered online twice so my food can be ready as I go from one job to another and both times they have ignored the order and made me wait another 15 minutes. I don’t understand why you can choose when to have your order ready if the staff is just going to ignore it anyway. On top of that, nothing I’ve ever ordered has been correct when handed to me. Ever. I’ve never been to any restaurant with such consistently horrible service. And it’s not because they’re understaffed. There’s always at least 2 or 3 people just standing behind the counter.

I will say, there there is usually a slight wait whether you decide to drive-​thru or go inside. This is because they always seem to make the food fresh/​made-​to-​order. Unlike most other complains at this location, I’ve never gotten a wrong order. This is close to my home, so I’ve been to this location 10+ times over the last two years. The staff is always pleasant … I’ve never encountered anyone I’d classify as «rude». I’ll take the longer wait times as long as it continues to mean I’m getting fresh food. Keep it up Zaxby’s!

I had every intention of getting a healthy lunch at Panera or McAllisters during work, but then realized that I had to drive past Zaxbys.
That all went out the window. I cannot pass this place up!
I love the Kickin Chicken Sandwich Meal. I’ve only not ordered that one time, and when I ordered something else, I was sad.
I love the fries, the chicken, the bread, the Dr Pepper… its all great.
Sometimes around lunch, this location can get super backed up. For that reason I never go through the drive through, I just can’t see how you’d get out of there.
Pro tip: If you need to make a left when exiting, its not easy. I normally take a right then do a U-​turn.

This is by far the worst Zaxby’s I’ve ever been to. The first time my online order wasn’t even ready. The second time I had to wait 20 minutes to get my food. This establishment is slow to take orders and get them correct as well as having orders out in a decent amount of time. I’m still wait I on my food as I write this review. I will drive clear across Charlotte before driving a minute to get food from here.

I have had the same experience as John L. I have been here numerous times and every time the order is wrong… every time i go back thinking things would have gotten better but same results. I love the food but it is rediculous that you can get 6 out of 6 orders wrong months apart. The time the order is fixed the rest of the food is cold. Get it right Zaxbys or you’ll be out of business. If the chicken wasn’t so good I would rate 1 star.

It’s a step above fast food and the menu revolves around chicken tenders. Service was great. It took them a little longer to make our orders and they gave us a bunch of free food to make up for it. Friendly place and good food.

I stop at this location when visiting family in Charlotte. They are zero for two with getting my order correct.
At other locations, when I have gotten what I have ordered, the food is great.
If management could get the employees here to pay more attention to detail…

I am a pretty frequent visitor to this restaurant and I love it… Although they cook to order, I have never had an incredibly long wait time… When you call in an order, it is done before you get there…
Those salads are ridiculously tasty and I love the Honey French dressing they offer…
The french fries are worth the calories… Just do it…
I used to know a lot of the staff here, but they’ve got a new crew… They’re just as nice as the ones I remember and they always have smiles on their faces… If you’re in the area and want a solid choice for delicious food, this is your place.

Have you ever gotten your food, eaten it and enjoyed it, then on the way out, you see someone else is eating something and it looks better than what you had? That happened to me at Zaxby’s.
I had their Zaxby’s Club, which is a breaded and fried chicken breast (I don’t think they have anything that’s not fried) with bacon and cheese and lettuce and tomato on the most unhealthy and delicious Texas toast. With a big pile of crunchy fries. There was a pickle under there somewhere but by the time i had uncovered it, I wasn’t interested. It was delicious and I ate every bite of the sandwich, mopping up a decent amount of ketchup with the tasty fries. Yum.
And then on the way to the bin to drop my tray, I saw another guest with a plate of a dozen or so wings that looked awesome. Even yummier looking than my sandwich. Next time, Zaxby’s. Next time…

Totally love this place!
I’m new to being a Zaxby’s customer but I’m so glad I decided to give this place a try!
I ordered the chicken finger plate, with fries and coleslaw… the Zax sauce is a must have! It’s a creamy mix of spices that pairs very well with the chicken.
The chicken breading is delicious! And the fact that your food is always hot and made to order… AWESOME!!! And that piece of buttered toast is heavenly!
Overall this had to be one of the best «fast food» places I’ve enjoyed in a long time!