Wendy’s

I wish we had a better Wendy’s than this near the house. They are slow and rarely friendly.

Typical fast food fare Wendy’s is a cut above McDonald’s but definitely below Chick Fil-​A. This location is not all that different from most that I have been to. What got my attention today and galled me is the lack of knowledge at these fast food restaurants to regarding their menu and how it affects people with special diets. I don’t expect everyone on the staff to have knowledge if an item is gluten free or not but I do expect there to be a least one person, especially after the cashiers spend 10 minutes tracking the manger down. The ultimate response was check the website which did no good as the website had nothing on whether or not their Strawberry Fields Salad was gluten free. Felt like we should have gone to Chick Fil-​a that has Gluten Free options available.

Updating the old review, food quality is still good and prices aren’t out of line. Adding Freestyle machines has helped with the drink quality and selection but they’re still falling down on service. I have never gone somewhere with consistently ruder people, there is one woman there who will seriously take your money and stare you down without saying a word the whole time. Too many other places around that manage to hire people who have basic human interaction down.

I live about a mile from this Wendy’s and it is one of only two drive-​thru restaurants in the Stonecrest shopping center. The other being Chick Fil A — which I love, but since they make the chicken, and a girl needs some beef and bacon every once in a while, Wendy’s is my choice for drive-​thru when I need lunch/​dinner and don’t feel like putting on a bra or changing out of my night night pants.
Located next to Firebird’s and diagonal from the movie theater, the drive-​thru line can get a little long at times, but it’s never as long as the Chick. The line usually moves along well and I have never had an issue with being charged wrong or not getting the correct items (this is for about 1 visit per month).
For the drive-​thru only… I usually order a baconator. I figure if I am working towards a heart attack, I had best do it right. I love their new fries, and mine have been at least warm and generally crispy every time I go. They also give me enough ketchup for said fries that I don’t have to split the packets open with a straight edge and run the fries through the corners to get the ketchup. The tea is always good and the frosties make for a nice treat every once in a while.
I have never actually been inside of the restaurant, so I can’t speak to the indoor conditions. But the drive-​thru serves it’s purpose and I have always gotten what I expected.

Had to be the worst experience I have ever had. Got double with cheese and fries to go. Burger had no cheese, toppings left off an others added, no fries and charged for all. I am guilty for not taking everything out of the bag and doing inventory, but don’t think I should have to.

This location is a bit odd — unlike the Chick-​Fil-​A across the parking lot, you can pretty easily miss this place if you aren’t looking for it. It isn’t that they are hard to get into or anything, it’s just that they are not easily noticed and several other restaurants can be found before you notice that Wendy’s is even there.
If you should happen to get to Wendy’s? Nothing much fancy about it — it is on the newer side when compared to some of the older stores, which is nice. There are a few places around Charlotte that are definitely in need of a makeover, this one is more upscale, so that is nice. Staff is generally friendly too.

Happy about food presentation and flavor. New fries are great. I did NOT like the large sweet tea is $ 2.20… Keep up with the times. Drinks SHOULD BE $ 1.00

Service was good and fast. I did spend most of my time trying to check in and realized this location had not been reviewed yet. Oh well.
Back at my computer and not at the mercy of my «smart» phone. This location is always pretty busy — that’s why I was so surprised that it had not been reviewed yet. I didn’t even get to check in either.
Back to the review… the dining room is usually clean and they have a Ballantyne theme going on with some golf décor and pictures of the various holes on the golf course. It does make the place feel a little out of it’s element… it’s still fast food with nice decorations. I did also notice that the registers are pretty new-​it has a monitor so that you can see what the cashier is entering for your order.
Big Con is the parking lot… it can get a little congested… add that with Charlotte drivers and BIG SUV driving suburban soccer moms… doesn’t bode well for the diner who is looking for a good burger with little distractions in the parking lot.