uBreakiFix

I had a wonderful experience! I know there have been a number of bad reviews but this location has a new manager and, not only was he great, the technician (Emerson) that I spoke with a couple of days before was so patient and informative. I had the screen on my iPhone6 replaced at BatteriesPlus a few months ago and it kept coming off. I took it back a few times and eventually they told me that the frame of my phone was bent and there was nothing more that they could do. So before I bought a new phone I decided to try UBREAKIFIX. I’m so glad I did! They gave me a discount since BatteriesPlus plus had charged me so much. They replaced the screen with a much higher quality one and gave me a 90 day warranty in case I had any issues with their repair work. I was in and out within 30 minutes! Great job guys! My phone is working even better than before! You’ve definitely got a life long customer!

I cant complain this place fixed my phone after my second attempt in one day they’re awesome and good customer service skills Its about time I didn’t have to deal with bull crap!

ABSOLUTELY THE WORST EXPERIENCE EVER!!! DO NOT TAKE YOUR DEVICES THERE. I needed some devices fixed in November. I took a sample tablet to them with a part to be evaluated. Their lead tech told me the exact part to buy to replace the tablet glass which was not broken but heavily scratched. I had 9 of these tablets so after confirming the exact parts needed for the repair spent 9*$ 25 buying the frames and glass for them to do the repairs. I brought them the 9 tablets and replacement glass and 2 phones to be fixed just before Thanksgiving. I was told by the lead technician that the 2 phones would be finished the next day and the tablets the following week. I waited a week and called the store to pick up my devices. For several consecutive days the phone rang and either nobody answered or when they did, they put me on hold for 5 – 10 minutes at a time and then hung up. Finally after 2 weeks of this I called the other local store in order to get in touch with the owner which they did. The owner Laine assured me that all would be taken care of and the store manager would call me. When the manager did call he explained to me that he was having «personal issues» and had not even started on any of the devices. He then assured me they would be completed in the next week. After a week I received no call. I finally had to call the owner again at which time I was told the parts I purchased on their recommendation were not going to work and that their solution was to take the «profit» out of the deal and let them buy the parts they needed to do the repairs. I was told they would be finished no later than 12.27.15. After calling on that day and several days after I finally got the owner on the phone again telling him it was now 2016 and I still had no devices. At this he told me that of all the tablets only 2 were fixed and he could do nothing with the rest nor would he reimburse me for the parts they instructed me to buy. The 2 phones that were to be done in 1 day were still not done either. When I finally brought everything home, 1 tablet had lines through the screen that were not there before. After nearly 2 months of lies and unprofessional behavior I have 1 repaired tablet, 1 that was broken by them, and I’m out $ 225 on items they instructed me to buy for the repair. Unreal.

Terrible service. They said it woudl take 5 minutes, and I was there over 30 minutes. the ‘manage’ came out, skipped over my phone and starting taking apart another customer’s phone at the counter. Surprised he could do this with his pants falling down! His assistant spent 15 minutes having a conversation with another customer about personal stuff before taking my phone to start getting fixed. Music in the back was blasting… on top of the TV running in the front… while both of them took turns answering their personal phones. These are children trying to run a business… and doing a terrible job of it.

My husband brought our PS3 in there two months ago, as it was malfunctioning. After he dropped it off, they said they’d be in touch in a week. Nope! Two weeks later, he had to call them to inquire. They said they didn’t know what was wrong, but were working on it and would contact him. Nope! A few weeks later he had to call again, same answer. Here it is two MONTHS later and he had to call to ask what was up and they just said he could come pick it up whenever.
No explanation of why it took them so long, no idea what was wrong with it, no apology, nothing.
It was there for two months and he had to hound them to see if any progress was made, and none ever was. What’s up with that?
They might be good at fixing things, but the customer service is really unacceptable.

I normally would not leave such a harsh review but this place has sucked on the two occasions I have encountered with them.
My brother took his water damaged phone in and after two days of run around they let him know they couldn’t repair it. I understood that and had no problem with it until I took my wife’s phone in two days ago.
Her phone had a cracked screen and needed a LCD and screen replacement. I was initially told that it would take 30 minutes to repair and they would call me. I called them 5 hours later and they said that they were waiting on the mail to come and that it would be another 2 hours. I waited 4 hours and called only to be told that they can’t find the mail key. The next day I called to follow up and they said that with high value items, they have to wait for their owner to get the mail. He said it would be another couple of hours until they get the part. I then asked if any of the other locations had the LCD and glass for the iPhone 5s. He said he would check and call me back. An hour later I went up there to get my phone. He said that he didn’t have a chance to call the other location because the «phones were ringing off the hook». In the meantime I called the other location and they have the part.
I own a business and if we followed up with customers the way they follow up with customers, I would be out of business.
Like I said, I normally would not leave such a harsh review but they gave me the same run around that they gave my brother a couple of months before.
Needless to say I will not go back.

My husband has a Galaxy Mega and he cracked his screen. They were able to fix his phone in under an hour. They are very professional and they do a great job!

Can not say enough good stuff about this facility.
My phone «flew» out of my hand and against a wall very hard, and the glass and screen ended up shattered. (stupid me). I called them, from another phone, to get a quote on fixing my stupid mistake and was quoted a very reasonable price as well as turn around time on the repair (2 – 3 hours same day).
I decided to go ahead and get my S5 fixed instead of replacing it, when I went in to drop off the phone it ended up being $ 30 less than I was quoted on the phone! They told me it would take a few hours, but gave me a tracking number and website to see when it was done. Unfortunately the website was not working correctly, but when I gave them a call back a few hours later to check if the repair was complete, it was ready to pick up despite it saying otherwise on the website.
They gave me a few colors to choose from for a new screen for my phone, and everyone was very professional and courteous. If I ever «need» a phone or tablet repair I would not hesitate to give them return business. All around amazing service, and quality. The phone still works great to this day!
Thanks!

A reliable cell phone is very important to me. I received speedy, courteous, competent service. My cell phone was like new when I left, and at a cost much less than one would expect. Highly recommend!

I had my phone screen replaced in late June. Initially, I was very satisfied with the service. A few months later, after keeping case on the phone and not dropping it, the screen just started falling out of the phone. And now they are refusing to reimburse me for the faulty service. So yes, initially, you will be very pleased, just be warned that you may be out of your money in a few months.

My dog decided my tablet was a chew toy. Thankfully I only had to replace the screen so not too expensive. After shopping around a bit, this place had the better price on the screen beating out other local companies by $ 10 or more. When I went in, Robert looked over the screen and was careful to order the correct replacement part. He also showed me teeth marks that he would not be able to fix on the back of the tablet (that in no way impeded my use of it). He was also very careful to note some of the edging work may not have the appearance of brand new because of the damage to the plastic. I appreciated his careful assessment and telling me upfront what I could and could not expect before committing to the repair. He also told me the cost up front and didn’t hit me with any unexpected charges. I also liked knowing that the repair would be done within a week (because the part had to be shipped) and I was actually called 1 – 2 days earlier than anticipated when the repair was complete. The store was clean and the employees friendly. I would highly recommend to others.