Smashburger

Expensive for a casual dining restaurant but I loved its contemporary look! The food was good quality food which explains the price I guess. And I had more of those yummy fries than I could handle! Loved the atmosphere and music tracks. And Keaira was very patient with me. A real sweetheart!

The food was very good. My burger was perfectly cooked and the spicy fries were great. The only criticism I would give is about the staff. They weren’t the happiest crew if you get my drift. None of them smiled or seemed very friendly. If I’m paying $ 7 for a burger, you need to at least smile. :)

While the burger tasted good, like your average burger, I did not feel that it was anything special. When you pay over $ 10 for a meal at a burger joint you expect it to be a little better than other fast-​food burger chains.
Worth a first try. I won’t be going back.
also one of the top reviews is «Don’t hate the chain-​haters who say it’s expensive» …
I didn’t know this was a chain and it IS over-​priced. See for yourself but don’t be surprised when it’s mediocre.

I brought my girlfriend here the other night and it was amazing (a little cold inside), and we loved it. The Smash Fries were out of this world and the burgers were great! Then to top it off we had some amazing milkshakes. Thank you to the staff for the great night and great food.

Really wasn’t overly impressed! My burger was just ok. It was sort of crisp/​burnt on the edges, which I despise. Service was lacking any personality. Prices are decent. May go back, if I’m in the mood for something quick and inexpensive.

I love this place. It can be a bit crowded at times but the Smash Fries are the best fries ever. Burgers are juicy and they have some of the best salads I have gotten at a restaurant.

Burgers have an awesome crust so I can forgive the lack of different doneness options. They’ll lettuce wrap any burger too so you can’t go wrong. I’d take here over Five Guys any day.

Smashburgers are usually great but this one is very good.
I’ve been coming here since I was in college. Had a lot of good times here with my classmates back in the day.
I would always love to be in here.

Where do I start the food is always great! This time I had a burger with bacon fresh jalapeño pepper jack cheese ketchup mustard lettuce and onion with a side of fried pickles. The place was packed full of guest but the service was fast and efficient.

Recently I had a Carolina chili burger. It was meaty, juicy and full of flavors.
The veggie option for a burger is good too, as my wife is a pure veggie, when we are in mood of having a quick juicy bite, we do like this burger place.

This was my 3^rd visit to Smashburger and unfortunately it was not a great experience. Don’t get me wrong, the food was still very good although I think it had sat for a while before getting to my table. The big issue was that it took 25 minutes before they delivered my cheeseburger and fries to my table. They were certainly having some sort of issue because the restaurant was not crazy busy. I think it was system or kitchen related. Others around my table had problems with their order and delays.
With this said, I definitely will return. Problems happen sometimes — I won’t hold this against them.

I haven’t had a Cheeseburger in forever and wanted one so bad! The only place I could think of was SmashBurger, as it’s right next to my weekly grocery store.
I wasn’t at all disappointed! The burger was perfect… slightly sloppy, juicy, big enough where you had to open your mouth a little wider than norm to bite it and on a soft bun. The SmashFries are good too and even better dipped in SmashSauce.
And, if your a stickler about good customer service… you won’t be disappointed by the friendly staff here.

The first time I tried Smashburger, I wasn’t expecting a «chain burger» to be so good. In fact, I went back a few more times to make sure it wasn’t a tasty fluke. My burgers took about 5 minutes each to arrive, but were worth the wait and tasted much, much better than any fast food burgers you can get in 2 minutes. I left the last visit thinking out loud that Smashburger is the «Starbucks of fast burgers» because their customization, options, and consistent execution are where they really shine.
The burger patties themselves are good — not the best I’ve ever had, but a tasty, solid option. Their avocado club burger had fresh cooked bacon and what looked like a half an avocado on it. The bbq, bacon, and cheddar burger was sweet, smoky, and salty all at the same time. The truffle mushroom swiss burger is on par with what I’d expect to eat at a much fancier farm to table place. Their (very skinny) fries are tossed in olive oil, rosemary, and garlic and come in multiple variations.
If you don’t see something you like on the menu, customization is the name of the game. You can order custom toppings, sauces, breads, or even sub out the burger for chicken or a black bean burger. This is the first fast burger place I’ve felt like I can order my food in any combination available and be fully satisfied with the results.
Update: Stick with the burgers, I tried the chicken and it was a sliced patty that was dry and overly peppery.

Repeat after me… truffle mushroom swiss burger. Say that 5 times and you will then find yourself magically in your car headed for Smashburger. This is one of the best burgers you can get anywhere! The sweet potato fries are awesome as well.
Gotta go. ;-)

So the fries are bomb! Reminds me of a burger joint I ventured to often living overseas. I wanna say Beastie Burgers in South Bank in Australia. They put rosemary on their fries. They were thick cut though. I like thick cut fries better… if you like the skinny fries then you’ll like this joint.
I had the Carolina Classic… which was decent. Dude at the restaurant told me that he put a fork in my bag because the burger can be pretty messy with the chili. Welp! Guess someone forgot to make it extra messy that night because the chili was perfectly contained… and he forgot the fork.
My dude had some chicken burger. It wasn’t memorable.
I also had a chocolate cookies and cream shake. It was aight.
Still can’t touch Bad Daddy’s… I go hard for a bean burger. That’s saying something if I prefer their bean burger over this place beef burgers. Perhaps it was the prices too. Eh… at least I can say I tried it.

The only reason I’m giving this place 3 and not 4 stars is because the black bean burger wasn’t that good. I’ve had plenty of black bean burgers in my life, but the patty was a bit mushy – the consistency was just off for some reason. I can’t explain it.
The fries were the only saving grace. Man those things are good. Thin and crispy the way they should be.
The BB burger is really my only option since I don’t eat meat. Maybe I will go back for the fries.

We hit the new Smashburger off Randolph (behind Harris Teeter) on an «off night» once the grand opening crowds died down a little. It’s a nice spacious restaurant with ample parking behind it (who knew?). It just sits at a very crowded traffic signal, and many times I’ve seen lines out the door. Literally. Out the door.
Since there was no line, we were able to order pretty quickly at the counter and grab a booth to wait for our food to be delivered to us.
Smashburger is a chain restaurant, yet its burgers (thankfully!) taste nothing like your typical fast food burger joints. Yes, I’m calling you out McDonald’s, Burger King, etc. with your pseudo-​burgers. The burgers are big, flavorful, and, yes, real. I also like that they offer «gourmet» burger toppings, as I like some variety. I opted for the Spicy Jalapeño Baja burger. It wasn’t super spicy (at least not for me), but it did have a kick, was juicy, and had lots and lots of flavor, both the toppings and the smashed burger itself. The skinny fries have some great spices and herbs on them, too.
The prices are a bit high for fast food, but I guess compared to the «competitors,» you get what you pay for, so it’s worth it. I’ve always thought Five Guys was pricey, too, but I think Smashburger has them beat in both taste and atmosphere (although no free peanuts!).
Would we return? Definitely. As long as there’s no line out the door.

Getting in is easy but getting out is a major cluster. If you are dining in it’s easier to park closer to Harris Teeter and walk across the lot than use Smash’s little lot and fight for the light when you leave.
Burgers are good and come in regular or «big» sizes. The classic smash is tasty. Fries come in plain or «smash» seasoned. The veggie fries are not my thing, just taste like half-​cooked greasy carrots and string beans.
The organization inside is bewildering. You’re forced to enter one way and exit another which really doesn’t help anything. If there isn’t an expediter at the pickup window, which is apparently often, it’s like fighting through a pool of piranhas to get your food when it’s called.
The kitchen is not great at special requests like «hold the onions» and «no cheese» so it’s better to order something simpler and add on special items you want.
But all in all not bad food and I would brave it again to give them another chance.

Don’t tell anyone, but I popped my Smashburger cherry at the new Cotswold location.
This is Charlotte’s second Smashburger. The first is out in the Stonecrest Shopping Center in Ballantyne. So excited to have one near me.
My current favorite burger is the truffle mushroom swiss. The barbecue, bacon and cheddar bacon a close second. There is even a regional burger: the Carolina chili. Warning: get extra napkins. You can also create your own burger and have the option to pick whichever bun style you want on existing menu items.
Don’t do burgers? Get a chicken sandwich. They smash those, too! The spinach, cucumber, goat cheese and the avocado club are both delicious. Refuse to eat something that use to have a face? Go with the avocado ranch black bean burger. Interesting texture and flavor. The salads are HUGE.
I recommend going here with a friend (s) so you can share sides. The smashfries are tossed in olive oil, rosemary and garlic. You can’t go wrong with that. Haystick onions are delicious. SECRET MENU SIDE ITEM ALERT: fried pickles.
This place is slammed at lunch. The parking lot is kind of small and awkward to get in and out of when it’s busy. Note: there’s only one way in and our of the lot. I learned that the hard way… twice. Both times while driving with one arm. #slinglife.
The workers are all really helpful and come to check on the tables often. Your first visit you may sit there and try to remember what use to be here. Spoiler alert: it was a bank.
Great addition to this neighborhood. I think this location will do well here.

I was so happy when I found out Smashburger was coming to my neighborhood. Since they have opened the Cotswold location, I have been twice and had a burger both times. The Carolina Chili burger and the Spicy Jalapeño Baja burger were great! The fries are too thin in my opinion, but if you get the Smashfries you are in for a tasty treat. The burger patty itself was so juicy and delicious. I removed the huge jalapenos from my burger just because they were so big, and the sandwich was still spicy to my liking without them.
The prices are reasonable, but it would be better if a small side of fries came with the burgers instead of having to purchase them separately. What’s a burger without fries? The staff was nice, but had an issue when my husband and I wanted to order our sandwiches before the fries. For some reason, that complicated things?
My only complaint is the booths are not high enough for the tables. They are terribly uncomfortable. I recommend the restaurant get that situation fixed. I am average height, 5’7″, so I can’t image a shorter person or child trying to sit there to eat.
I recommend Smashburger when you want a quick bite to eat. A little better than fastfood, but you also pay for it.