Silverfox Limos

I have worked for SilverFox Limos but left them in June 2015. I agreed to do some greeting work for SFL at the airport. I greeted a group on April 28, 2016 and received a «Pay Log» on May 11, 2016 and expected a check sent to me at that time. Any time I greeted, I was paid by check. On May 26^th, I called the office to remind James that I still hadn’t gotten paid for my hours of greeting. He wasn’t there but one of the girls called him. He told her he did a direct deposit. I told her to tell him I would go home and check to see if there was a deposit to my checking account. There was not. I sent a text to James to tell him that «no» there was no direct deposit. (I checked my account 2 months) On June 2, 2016 I emailed James and gave him my address, even though he has it on file from when I worked in the office. He said he would send a check. On June 9^th, I emailed him again to tell him I still have not received my check. I have not heard back from him. It’s a measly eighty dollars ($ 80.00) that he owes me and I am tired of reminding him.

The only limo service we use!!! From airport drop offs and pick ups & nights out in Charlotte, to vineyard tours in California & out of town football weekends with friends, James & the Silverfox team never fail to take care of our every need! Always professional and friendly and great with teens too! Our Son and his friends had a great time traveling to their Sr Prom in the amazing LED Party Bus!!!

I scheduled the Christmas lights tour for 6 to go to McAdenville. The day before the trip I became ill but a neighbor took my place. Only one of the passengers, who sat in the front seat, could see the lights. The windows were darkly tinted so the passengers in the second seats had to roll down the window to see and it was a cold night. The three passengers in the back saw nothing because of the side panel on the van and the head rest in the front. I called twice and sent two emails and finally spoke to a woman who said she was the manager but no one really cared. It was an expensive trip and I felt responsible since I arranged it. I would not recommend them for any event. They clearly have no concern for their customers.

Horrible company. How do you run a «limo» service that does not even have their limo in service… Completely ruined a very special Christmas suprise for my girlfriend who has never had a limo rides before. Thanks for nothing!!!

If I could give zero stars then I would!!! Dealing with these clowns is an absolute nightmare! The people in the office are so rude and unprofessional, only had one good experience customer service wise and that’s with an office guy named Dan.
For the amount of money they charge, the customer service should DEFINITELY be more on point… instead just frustration and a huge bill at the end… going to be using five star limos from now on!
Don’t use these people!!!

I was in a serious bind. 15 year old was on a re routed flight and we needed to find him a ride at the last second. Joan and the team jumped into action and made sure he was taken care of. i was calling from California and she made me feel secure knowing he was being well taken care of. All this excellent service and a fair price too. I am extremely pleased with this transaction. Thanks so much!

I’ve used quite a few limo companies and Silverfox went above and beyond through the whole process. Reservations were easy and quick, the whole night everyone was on time and ready, and Mark, our driver was kind, professional and fun! Def. my new go to for the Charlotte area.

This was a pleasant way to get to and from the airport on a recent trip. Especially with all of the parking construction at CLT.
It’s fairly economical depending on how long you are away & parking fees at the airport lots.
They picked us up in a Hyundai Equus and that was an awesome ride. A cooler in the back with recliner seat w/​foot rest that comes up & massaging seat back.
Joan, one of our drivers was really nice & pleasant. So was the other driver, but I don’t remember his name.
They help you with your bags which is nice, too. After a long flight home, this was a nice treat!

Really disappointed in this company. Being friendly is not enough and although the employees are friendly, I have received very poor service. If I do not hear from the owner in the next day I will report them to Better Business Bureau.
On my wedding day the Hummer Limo arrived with no AC in the back. It was over 100 degrees and I was in a wedding gown. In fact the AC was blowing HOT air and the driver kept saying before we got into the limo, she was sorry it was warm because the AC wasn’t doing it’s job. By the time I got to the church I was completely overheated and ended up getting sick as a result. The driver was very apologetic, however it did not help. The Hummer should not have been sent in that condition. We told her we could not use that limo for the ride home and to replace it with the only other available vehicle, a bus. The bus came and was fine.
The real insult is that I noticed two charges to my account. One was for the balance I owed on the hummer limo originally (that I should not have to pay for) and another for the balance owed for the bus (that I am responsible for). I contacted Silver Fox this morning and was told the owner was in a meeting and he was the only one who could handle the issue and promised he would call me back TODAY. I just called again at the end of the day and was kindly told he was busy all day and may not be able to get back to me. This is completely unacceptable and unprofessional and I expect my refund within the next 24 hours or else I will have to make much more noise then a simple Unilocal review.