Scott Auto Body

For some reasons I like to be here and like to say about it however, they are fast and mostly prominent with their service.
The waiting is perfect and very well behaviour with the staffs.
The location is awesome and finally I am satisfied with them.
I will bring my car at the location next time.

WARNING: STAY AWAY FROM THIS PLACE!!!
Originally I did not want to return to Scott auto body due to a bad past experience. Several years ago I had a small dent repaired and my car was driven without my permission or a phone call letting me know my car would be driven. It was then returned to me with no gas. The situation was rectified by a cash reimbursement.
I did not want to return but After being recommended by my insurance adjuster and reading reviews online I thought I would give it a second chance.
I am very disappointed in the way things turned out. It was one problem after another. The 2 week completion estimate was missed by 1.5 weeks. I dropped my car off on ¹⁄₂₆ and did not get it back until ²⁄₂₀. I received no updates to let me know what was going on. I had to keep calling and checking. When I finally got the call that it was ready it was 4:30 on Friday and I had just 1 hour to come get my car before the shop was closed for the weekend.
The first delay was due to the shop carelessly damaging my front grill which was replaced. Then they killed my battery and had to replace it. They also couldn’t get the trunk button to open the trunk properly and had send it to the dealership for repair.
When I received my car, it looked pretty good. However the interior trunk trim panel was not re-​installed and was laying across my back seat and I said I’d just put it on myself. When I got home I noticed a quarter sized dent and scratch on my right rear door that was not there prior to dropping it off. I also noticed that the right rear quarter panel was not aligned with the bumper cover properly after repair. They took care of this. The dent was mostly removed and the trim piece replaced.
I am extremely dissatisfied with my whole experience and have no intent on returning and I will be reviewing this shop in a negative manner. It cost me extra for the rental due to the shops negligent delay. The associate I dealt with took care of most of my rental but after all of this I felt this was not adequate for all the issues and inconveniences I had to deal with.

When in for a quote to address a lot of door scratches down by a valet. The guy went out, inspected, brought back out rubbing compound and found all the scratches were deep but able to be removed without painting. He could have up-​sold me, but he didn’t. Fan of this place now. Appreciate the honesty.

Caliber, formerly known as Scott Auto Body, is a top shelf body shop.
Caliber repaired minor damage to the rear corner of my vehicle after one of my very nice neighbors got a little too close in a parking lot
I went with Caliber for a few reasons:
* only Audi certified body shop in Charlotte (tools + training)
* electronic claims with my neighbors insurer, USAA
* positive Unilocal reviews
I noticed a good mix of everyday vehicles alongside a few unique vehicles (Lamborghini Gallardo, Tesla S, Audi RS4). That diversity of clients was confidence inspiring in my decision.
Ravi at Caliber was easy to work with. The estimate process was painless. Had an appointment in 2 weeks. Vehicle repairs took 5 business days, mostly due to waiting on 3^rd parties like the wheel repair and paintless dent repair experts. Vehicle looked sharp, possibly as good as the day we bought it, when I picked it up.
I will definitely recommend Caliber to friends and family.

Scott Auto body went above and beyond repairing my 08 audi a4. I was given Truly outstanding service and now my car looks even newer than before. Wow! I couldn’t thank them enough for the work they did. They’ll always get my business, from here on out.
As i arrived i was graciously welcomed by the lavish fleet of cars that they had been working on. Lamborghini, Ferrari, and Bentley are a just a few names to paint a picture. At this point i knew i picked the right place

My insurance company suggested Scott Auto Body when I had a little fender-​bender. Everyone I spoke wit there, especially Nick, were beyond helpful and pleasant to deal with. They were very fast with the repairs and kept me updated throughout the process. I know good car repair shops are hard to find and I would suggest them to anyone I knew.

I have on two occasions used Scott Auto Body on my previous vehicle, Dora the (Ford) Explorer. They are located about 200 yards from my office, so they were convenient to me. (on Tyvola right at the I-​77 exits)
The first time I used Scott Auto Body, I heard a loud POP and watched as my passenger window sunk slowly into the door. Dammit. I swung by Scott to find out what the problem was and what it would cost to fix it. I couldn’t afford the fix that day, so for $ 40 they put the window up for me so I wouldn’t drown or have my crappy radio stolen until I could come up with the scratch to get it fixed. When I returned to Scott to have it repaired, they gave me a $ 40 credit and got the window going up and down again, as designed.
The second time was not a happy occasion. Thanks to the overbuilding of Charlotte, the wildlife have nowhere to safely travel and a deer darted out in front of my vehicle. I did everything I could to not put the crunch on Bambi, but in bumper-​to-​bumper traffic, I had no where to go and ran into her, damaging the right hand side of the truck (she stumbled away, I called animal control sobbing and snorting and told them where she was). THAT was not a good night. But I called my insurance company (still sobbing and snorting) and they suggested Scott Auto Body. Perfect, as again, they are right down the street from the office. They did a fantastic job repairing the damage to the front, and also replaced the hatchback at my cost (that appears to be an Explorer defect, I have seen the same thing on several Explorers). They were done earlier than I was told they would be and you could not tell inside or out that I had been in an accident (except for my emotional scars).
The front office staff were very friendly and helpful and made my insurance paperwork and payment process as painless as possible. Great repair shop!

I’m very pleased with Scott Auto Body. They’re a VW Certified Collision repair shop & I felt very comfortable handing over my Jetta for them to repair some body damage.
The rep (who works at Keffer VW) was very nice & patient in explaining the estimate & the process. A highlight was them coming to Keffer with a rollback to pick up my car & bringing it back when my car was ready.
A rep from Scott Auto Body kept me updated every day throughout the process.
The time it took to repair my car was very reasonable (3 days) & I was happy that they were using genuine VW parts & VW certified technicians.
My car looks perfect! It looks as if nothing ever happened. They washed it & detailed it inside. Looks brand new!
I will definitely use them again, if I need to.