Pep Boys

First off when I called to ask them questions about my car they were very informative and told me about the deals that they had going on! Second, when we got there approximately 30 minutes later he knew who I was (Pedro). They answered every question I had and they seemed to be very knowledgeable about the tired and services they did! Jeff, Jason and Pedro made this visit awesome! THEY DEFINITELY HAVE OUR SERVICE!!!

This place is a rip-​off! I purchased a tire from them in May 2015. In May 2016 I had a blow out from the tire. The damage done to my vehicle caused extensive repairs which exceeded well over $ 5,000 not to mention the fear this instilled into my children for their life. After research I realized that the tire that was sold to me was a retread. I was never made aware of this prior to the tire being put onto my vehicle nor did it state anywhere on my receipt. I really wish I could post pictures. Please stay away from this place for the SAFETY of you and you children!!!

John was great! He’s the manager. He delivered. Great service. In and and delivered on his time expectation, had another staff person/​mechanic come in to get cars worked on quicker. Came on for a simple oil change, but they put it on the lift and did a pretty complete inspection of it. discovering a gash in one of my tires. He wasn’t all super pressure and salesy like you gotta get it fixed right now from us, he provided the info, inquired if I had purchased them elsewhere and if I had warranty and said you know be safe and make an informed decision. I respect him and his business unit more for doing that.
If I’m ever in the area again or heck I’d probably go up there out of my way for the great service I received.
Also waiting area was clean, comfortable and well kept, as were the restrooms. Free Wi-​Fi, power outlets, tv, coffee and a drink vending machine.

Every visit to pep boys is waste of time. Will never visit any pep boys in future. Always made me to wait for several hours.

I needed to get my car inspected and since this business is the closest location to my house that offers such a service, I decided to try them out so I made an appointment online for a State Inspection today at 4pm. The appointment setter online asked me for my car’s make and model as well as the service needed before presenting me with a calendar highlighting the available appointment times. After reviewing all the days and times available, I went ahead and set up my appointment and received text confirmation a couple of minutes later. When I showed up at 4pm for my appointment, the guy at the desk very unapologetically said that they do not offer State Inspections on the weekends. I told him that they should address their website’s appointment setter because it should not have allowed me to make an appointment for an inspection at a time when they don’t offer it. He just said that he has nothing to do with that… The whole thing was a complete waste of my time and I will be taking my business elsewhere in the future.

Greetings,
This message is intended to sing the praises of Mrs. Leslie Smith Retail Manager #94.
Today I entered the store at 4837 N. Tryon in Charlotte, NC 28 213. My intent was to do a simple in store pickup of an alternator and serpentine belt which I ordered online for my 2000 Ford Taurus. Needless to say, it was not as simple as I hoped it would be.
The parts were ready and staged for pick up as expected. The counter person did his due diligence before I left the store. However, I still ended up with the wrong part.
I returned to the store with my now removed old alternator. The counter person at the time was not especially «sensitive» to the nature of the situation. After witnessing our interaction, Mrs. Smith stepped in to expertly defuse the situation at hand. Somehow she managed to appease me and chastise the clerk without patronizing me or belittling him. I must admit that I was quite impressed.
Once the room was calm, Mrs Smith opted to wait on me herself. She sincerely apologized for the mistake. She issued a refund. She then retrieved another part. I paid and returned to my mechanic. Lo and behold, again I had the wrong alternator. Of course, this did not sit well with me.
Upon calling the store to express my displeasure at having the wrong part for the second time, Mrs. Smith went into manager super mode. During our conversation her tone and genuine concern kept me calm. She offered no resistance when I said I was headed back for a refund instead of an exchange. Instead she asked only that I ask for her when I arrived back at the store. When I arrived there was no need to ask for her as she greeted me at the door. She then led me to the parts department where I saw what can only be described as a bunch of burly elves in blue shirts comparing a number of alternators to my old alternator which had been returned.
Turns out that my used car’s specs don’t match what the vin indicates in the Pep Boys System. The system calls for one of the two previous parts. No one could explain why the part i brought returned is compatible with the alternator for a 2002 instead of my 2000 model. Because I brought the car used and only changed the starter previously, I too have no explanation.
I never expected such an adventure today. Indeed the only bright spot of my day was the quality of the care i received from Mrs. Smith and the rest of her team. She managed to take a horrific day and make it tolerable. Thanks to her personality, job knowledge, and genuine concern for satisfying me as a customer, I am a happy customer. Because of the quality of the care I received from Mrs. Smith, I plan on using Pep Boys for all of my future automobile after market needs. Nobody likes buying parts they need. But when you can get care instead of just service, it makes for a much better repair experience.
Btw, I will also be certain to recommend this particular store to family and friends.
Sincerely,
Repeat Satisfied Customer
Damonn Graham

Same as before. Planned on going to Walmart for my oil change but they couldn’t get my oil filter off so I had to come back to this Pep Boys. The mechanic, Bobby Brown, screwed the filter on too tight, my Dad couldn’t get it off (or he would’ve changed the filter as well as my oil) and about 3 of the guys from Walmart couldn’t get it off. What a pain to drive all the way from Concord to come back here to get them to get the oil filter off easily and especially as a broke college student not to even get a discount for my time.