Paw Creek Total Bond Veterinary Hospital

At this time of Thanksgiving, my wife and I would like to thank the all the doctors and staff for all the care, love, and consideration we received for our cats. As we were looking for a place, we called around several other places locally to take our cats and received either no attention, lack of attention, and even unwanted attention. It really amazed us the unfriendly doctors and/​or staff that never returned our phone calls. From the initial phone call, the 1^st initial visit, and through several trips to treat 1 particular cat we have, we have received great care. One of the best things I like is the open communication. Whether we were there visiting or through emails, Doctor Bishop has been great as we followed up with one another updating the progress. You have to give these guys a try!

I will NEVER go back to Total Bond. Communication is HORRIBLE! By far the worst experience I have EVER had in communicating with a business. And after our first boarding experience, I strongly believe that they neglected our dogs while they were being boarded. I also believe that they lied about treatments provided for our dogs; they claimed they provided flea medication, but when our dogs returned home from boarding AND grooming, they had fleas. They did not have fleas before spending the weekend at Total Bond. More detail below:
Problem 1: We signed up for their monthly plan in 2015, which was supposed to cover 2 appointments, shots, flea meds, etc. for one year We didn’t need the 2^nd appointment, grooming appointments, or the boarding so we weren’t ever there. Fast forward to almost a year later, and we go in to find out we have a balance of almost $ 400 because, apparently, the payment method I had provided had expired. (Unfortunately, I have Bank of America and they’ve sent me two new cards with «updated security» since we started using Total Bond). Since the old cards don’t work, payments haven’t gone through twice. The problem lies in the fact that we were NEVER notified that the payments didn’t go through. They just let the failed payments continue for almost a YEAR until we walked into the office, expecting to simply renew our plan. As we weren’t expecting to have to shell out $ 400 at that appointment, we ended up signing up for another year to pay off the previous year and we have a 2^nd dog that requires the grooming & boarding that’s included under the plan. We figured we wouldn’t experience the problem again, but lo & behold, we go back in last month after BofA switched my card number again, for my husband to be charged almost $ 200 for failed payments because, again, they failed to notify me of the problem (Keep in mind I’ve been busy working, planning our wedding, and being in graduate school, and every other company notifies me when an automatic payment doesn’t go through, so it’s easy for this to slip my mind). This last time, I asked if they could take my checking account number to avoid future problems, and they said they can’t do that, which is absurd.
Problem 2: We got married in May. We needed to board our dogs in Mooresville, near the venue. The boarding location required documentation of shots, meds, etc. I called Total Bond, asking them to fax our dogs information to the boarding place. I ended up calling almost 10 times over 2 months, not including emails, calls made by my husband, or the calls that the staff at the boarding location made. This level of neglect and incompetence is UNACCEPTABLE!
Problem 3: Let me make it clear that our dogs have FANTASTIC bladder control — they never use the bathroom inside. They even run outside when they’re about to throw up. There is never poop, pee, or vomit in our house or cars. So, we had to board the dogs last month. I made the mistake of assuming they had actually let our dogs out to use the bathroom sometime in the past 24 hours. Before I could complete the 2-​minute drive home, one dog had pooped in the car. Before I could get the dogs through the living room to the back door, the same dog peed inside and the other dog had pooped inside. They can hold it for at least 8 hours every other day while we’re at work so why was this such a problem? That has NEVER happened in our household. After going outside, our dog who is a VERY finnicky eater dives into his food bowl as if he hasn’t eaten in 2 days. I have NEVER seen that dog scarf down food so fast. I have a hard time believing that Total Bond actually took care of our dogs while they were in their care. Between the absurd hunger, and poop & pee EVERYWHERE, I can’t trust it. They also said they gave our dogs flea meds while they were there, but we noticed they had fleas the day after they came home, despite supposedly receiving flea medication & grooming. I went to Petsmart and bought flea meds instead of returning. I will NEVER go back to Total Bond.
*I posted the same review on Google, but believe it’s worth sharing here too. Find a different vet.

I was very impressed with the help and expertise the staff offers. However, I’ve had a cat now for just over a year and have thrown over $ 600 at this place. Have to say they are very over priced and I purchased a pet plus plan for around $ 500 which only provided me a few visits, with regular shots, and a spay. After her spay, I didn’t hear from them for months about bringing my cat in until recently… Have to add it was conveniently a week after my plan expired of course. I was NOT informed of this until AFTER the appointment. They then proceeded to slapped me with another $ 120 bill. Unbelievable and I feel I’ve been taken advantage of. Look around for other options in that other vets in the area are very reasonably priced and try not to force their plans on you… Thought I would throw an update in. After visiting last month and paying full priced for a visit., I am still being charged for the care plan that supposedly expired. A couple months ago. Be very careful with these guys.

I do not recommend. Let’s just say my experiences were not good. My animals have received much much much better care elsewhere. They were diagnosed with conditions at other vet and treated aggressively which was never done at paw creek. Dr CArnevale is rude to staff and total bond euthanized several healthy animals that lived there due to taking up space and using resources. Do not recommend AT ALL.

Great veterinary clinic, this location and the one at Mt Island as well. I use this one specifically for boarding and spa services for my Golden and they know us by name though it might have been a few months since the last visit. The vets are all super nice and if they are booked when you are trying to get in they’ll work with you to get you in at the Mt Island location a few miles down the road (great people there too!). Boarding is inexpensive at $ 22/​day-​night which allows your pet play time outside. They have a large outside play area! I’ve been on the wellness plan for 2 years which includes 2 visits for all shots, sentinel through the year, 2 spa days and 2 boarding days.

Really patient staff & doctor! Thank you for taking such good care of my cat!