Service was fine, food was not. Stopped in for brunch and ordered the Deconstructed Taco. Diced chicken, bacon, eggs, pico and jalapenos. The server said it was one of his favs since they added it to the menu. I didn’t count it against him since it probably WAS good when he tried it but for me that was not the case. The diced chicken was hard and rubbery, the pico was more like jarred salsa and the food on the outside of the plate wasnt as warm as the food in the middle. The tortillas were heated in the microwave and rolled up so they were hard as hell and trying to unroll them made a cracker crumb mess. I’m not one to send back my food so I just made a note to self not to order it again.
Jasmine B.
Tu valoración: 3 Charlotte, NC
This O’Charley’s was just ok. I’ve been to other locations that were better. The yeast rolls, weren’t like the other O’Charley’s I went to and that was the only reason I wanted to go there. Perhaps they have changed them? I’m not sure. I really wanted to give this location 2.5 stars, but that wasn’t an option. It wasn’t spectacular, and I’ve definitely had better service elsewhere. I ordered chicken tenders and those were actually pretty good, which was the best part about visiting on this day.
Kim S.
Tu valoración: 1 Gibsonville, NC
The waiter we had had been working there for 5 days. There were other wait staff didn’t even attempt to help him. We waited 10 minutes before someone came over. The manager walked by didn’t even stop. When our order was taken he couldn’t get that right. Not completely his fault since he was new… Needless to say, we left while he was still trying to key in our order… Service was terrible. Needs new management.
Jesse A.
Tu valoración: 5 Charlotte, NC
Fabulous place to eat, watch the game and chill. Family style restaurant with a touch class. Management is awesome…
Ronnie W.
Tu valoración: 3 Kings Mountain, NC
Food was good, but wasn’t too pleased with the prices. I ordered a French dip sandwich for lunch and waiter asked if I’d like to add onions, mushrooms and peppers. I said sure. No mention that there was an extra charge per vegetable! When I got the bill they had added 99¢ per vegetable. I probably had 3 or 4 mushrooms, a few onion pieces, and a few green peppers. I’m guessing their cost was probably about 10¢ total at wholesale prices. Huge mark up! And no advanced warning. Last $ 25 lunch I’ll be eating there.
Mark H.
Tu valoración: 2 Cornelius, NC
My wife and I stopped in on Sunday afternoon for lunch. We had a very poor server. She disappeared. We had to ask another worker for my desert and the check. We will not be back. There are plenty of other places who would like our money. The food was pretty good.
D B.
Tu valoración: 5 Durham, NC
We came into town after a long day of driving. After checking into the hotel we needed a good meal. O’Charley’s was the choice because of the variety. You have to come here! The food is great. The service is better! The bartender, Latoya(Toya)is top notch. Our food arrived fast and piping hot. Overall if you want a melt in your mouth prime rib, delicious seafood, and veggies cooked… just so; visit O’Charley’s.
Lori R.
Tu valoración: 1 Cleveland, OH
This is my family’s second visit to O’Charley’s in the last three or so months… while my family enjoys the reasonable prices and decent food, the service is HORRIBLE! Today we arrived about 6:15 and was immediately seated, we ordered our drinks which came relatively quick and our server, who I won’t name because he was nice… nice AND slow, said there was four minutes on the rolls, which was no problem as we needed a few minutes to review the menu, he took his time and finally came back for our order… It was now 6:36, 20 minutes no rolls and when I asked, he said they were coming… ok??? But he then sent another gentlemen in a suit who also informed us they were waiting for hot rolls, at which time my husband asked if they were waiting on a hot salad… as more than time had passed since we ordered our food. The salad came, the rolls and piece by piece our entrees came out. Unfortunately our waiter did not ever come to check on us once our food finally came to the table and we had to ask other tables for condiments. The food was fine and when we were done our waiter made his way over… Plates stacked up he did retrieve the Togo container I requested but never cleared a dish or brought the check. The mgr started to clear dishes and was informed of the slowest service ever which was a repeat of our last visit. He apologized and attributed it to an off night. After another 5 minutes or so the server brings the check. The bill gets squared away and I ask for change to leave a tip… the wait continued… Yes, I left a tip but NO, I will not return to this O’Charley’s ever!!!
My 2 Cents... B.
Tu valoración: 1 Charlotte, NC
I don’t know what was going on there yesterday, but… what restaurant doesn’t have available clean silverware at 7:00 p. m!!! How do you bring the food and leave the table without delivering the tools to eat the food… and then, I had to go look for not only some silverware, but the server, ANY server, a hostess… they all looked at me like I was crazy when I asked for silverware!!! This was unbelievable. And the servers on duty at that time were walking around like zombies! Every time we asked for silverware, the server would leave and never come back… THEN, we were given plastic TOGO knives and forks. Seriously?! My hubs asked for medium well steak and got well done. He didn’t bother sending back. Employees socializing more amongst themselves instead of focusing on quality of service to customers. Very bad experience!
Jim L.
Tu valoración: 3 Charlotte, NC
I went tonight with my wife and I ordered their 16oz. prime rib done medium. What I got was what started out as medium, then thrown on a flat top to heat it. It came out medium well with a fried surface. Not very appetizing and I wouldn’t order this again.
Kimber H.
Tu valoración: 1 Fort Mill, SC
Terrible service. Terrible food. Terrible drinks. I do not recommend anyone eat here!
Sam J.
Tu valoración: 1 Hickory, NC
Let me say up front that I love the O’Charley’s franchise in general. While traveling far from home on business, I always count on O’Charley’s for a decent lunch or dinner with consistency in food, quality, menu selection, and service. I love their ribs, my personal favorite their«black and blue salad,» their desserts, their bar, their varied menu selection, their cleanliness, and most of all those addictive — hot. buttered. yeast rolls. I have ruined several dinners by filling up on a basket of those yeast rolls prior to receiving my entrée. LOL. Now on to my review of O’Charley’s University City… This is the worst O’Charley’s franchise location that I have encountered in sixteen states. Why? The food here is mundane, and a generally poor expression of O’Charley’s menu. The service is extremely slow… IF you receive service at all. They appear to have a lot of employee turnover, because during our company lunches there, we all noticed that our waitresses were not on point. We had to ask multiple times for refills, where our food was, for the check, etc. Our general manager was also a fan of O’Charley’s, and he opted to have our company Christmas lunch there one year.(Can you imagine?) Service was so poor that we never went back. Our server was so inept that a manager had to intervene and help out. On my absolute LAST visit to this location, I arrived early to beat the lunchtime crowd. I was promptly seated by one of the THREE giggly teenage girls manning the front kiosk. Then nothing, absolutely nothing. I never saw a waitress in our area. No one took my order for either drinks or food. While I was waiting patiently for a wait person to materialize, restaurant tables began filling up rapidly in other areas. Other waitresses were taking orders, while I sat there watching my potential lunch order go behind the later arrivals. This did not make me happy. In hindsight, I guess that I could have gotten up and moved to another table in another section, but at the very least, one always expects a restaurant to recognize their customer’s presence at a table. Hindsight is always 20⁄20. It was not clear to me that day. After twenty minutes of no waitress entering our service area… I got up and left. The three pubescent maître ‘ds were huddled around smiling and giggling like Japanese girls in a Tokyo arcade. I was so angry that I vowed to never return to this foul place, and I never have and never will. I was so angry that I contacted the restaurant manager and O’Charley’s corporate. The restaurant manager was defensive, and O’Charley’s corporate sent me a $ 25 gift card. I used this card at the O’Charley’s in Hickory, where I received stellar service and an overpriced rib eye steak. I hope that they have changed managers and employees in the interim, but it will be a cold day in **** before I ever set foot in this place again. PS: I especially love all of the fake Unilocal reviews that have popped up recently for this location — quite entertaining.
Saniqua P.
Tu valoración: 2 Charlotte, NC
Eh. sub-par food and sub-par service is the only way I can describe this place. I’ve been here more than once(not by my choice, mind you) and each time, the food gets more and more underwhelming. The last time I was there(and hopefully that time was my last!), I ordered the honey fried chicken and mashed potatoes w/gravy. The chicken was more fried skin than meat and the mashed potatoes seemed and tasted like something that had been reheated. It just reminded me of sad cafeteria food and not worthy of the $ 10 price.
BreAnna G.
Tu valoración: 3 Charlotte, NC
I always get good customer service at this location. The food isn’t always perfect, but never bad enough that I had to send it back. Like I said, the customer service at this location is why I will continue to give them my business. Every time I have eaten there, a manager has made a point to come out and make sure that everything is well.
Sydney H.
Tu valoración: 5 Charlotte, NC
My boyfriend and I went here a few weeks ago and we have to say, it was great. We had a not so great experience a while back and decided to give it another chance. We were shocked at the difference. The manager came over and talked to us. The server was attentive to our needs even though she was extremely busy. The ribs were AMAZING and I don’t ever say food is amazing. Price was good. We got two appetizers, two entrees and dessert and it was under $ 50. The fried cheese was AWESOME!
Anthony C.
Tu valoración: 5 Charlotte, NC
I have to say o’charlies was definitely a pleasant surprise. The manager Keon gave my wife and I the royal treatment and the waiter really knew the menu very well. At the waiters suggestion we had the Louisiana sirloin definitely delicious. All in all very good experience.
Jess M.
Tu valoración: 5 Charlotte, NC
Went last night, had a good time. Nice place for a quick delicious meal. Rolls are baller, I always either get steak or salmon and it’s always cooked and seasoned perfectly. They changed their broccoli a few years ago and it’s not as good as it used to be. They have a great drink selection, so I got a mojito, which was not very good. Not like a mojito you would get at a real bar. So I asked if I could get my regular Skyy lemonade, the manager was very friendly and understanding. I was very happy about that. My only complaints are that our waiter didn’t say anything to us as we got up and left, even though he was standing right there, also the booth we sat at had a giant hole in the seat. I’ll always love coming here though.
Kel T.
Tu valoración: 1 Greenville, SC
It pains me to give only one star to what normally is such a consistent chain restaurant. We hadn’t been to an O’Charley’s in a while and were traveling through, so we stopped in for a drink and appetizer. From the outside it looked great with the new updated exterior. It was mid afternoon, about 2:30, so they weren’t busy. Our waiter admittedly was new and didn’t know much about the menu. The food came fast but there was a reason for that. It’s because it wasn’t prepared fresh. First, the fried pickles are terrible because they are made with hamburger dill chips. They were sour and had too much breading that wasn’t freshly prepared. And the nachos were a disgrace. Chips thrown on a plate with liquid cheese poured sloppily missing most of the chips, with canned chili and a few tomatoes and green onions sprinkled on. Very sparse to say the least. We were hungry so we ate some, but then left quickly. And when did O’Charley’s change their rolls? The ones we were served were dry and dusty — no sweet, shiny coating. The restaurant inside was old and looked dirty, and the seats on our booth were ripped. It’s badly in need of a re-do. Such a disappointment.
Courtney B.
Tu valoración: 2 Charlotte, NC
Worst O’Charley’s I have ever been to! My boyfriend and I got to O’Charley’s at around 7:30 on a Tuesday evening. We walked in and there was no hostess at the door so we sat ourselves at a table in the bar area. We sat there for about 10 minutes before the hostess came by with some menus and said the bartender would be right with us. After about 5 minutes the bartender came by and she got our drink orders, which were 2 waters, she brought those then walked away and didn’t say she would be back to get our order. She never came back and she wasn’t busy. Maybe 4 people at the bar and one other table. We went to the hostess stand and asked if we could be sat with a server. She sat us with Ashley who was great and took care of us. She is the ONLY reason this place gets 2 stars. We ordered chicken tenders and they were almost inedible. Completely over fried, hard, and dry. I will most definitely not be back to this O’Charley’s.
Joe S.
Tu valoración: 3 Charlotte, NC
The complimentary rolls are addictive! You can’t eat just one. The food is exceptional. The scenery is nice with a bar and some TVs.