NC License Plate Agency

I recently just moved here and thought I would save ya’ll some time. So bring the following:
1. North Carolina license
2. North Carolina Insurance, because they don’t take out of state insurance. no matter how fancy it is.
3. Emission test done. (bring the paper)
4. Car title.
5. Cash. Even if you pay using credit or debit card, you still need to pay a little cash. they have an ATM there but I don’t know how much they charge to use it.
I been there a few times because I didn’t have the right insurance, and other times lines are crazy long but I finally luck out and there was no line on my 4^th visit. I live close by so I try every other day.

There are conspicuous signs around this location that emphasize that tipping employees is forbidden. Try to resist the urge. (/​sarcasm)
Get here early. Even if you do, the wait will likely be painfully long. Employees are about as friendly as one would expect, but they are far from helpful. I had a more challenging situation when I last went (car leased out-​of-​state being registered for the first time in NC), and I had to come back on three different occasions in order to properly register my car because of the lack of information provided. I guess I was destined to suffer a bit longer in my own little circle of Hell.
It’s my understanding that this place is no longer staffed by state employees, so why aren’t there better hours? I hate having to take a sick day to suffer in this pit.

If you can avoid this place like the plague and do anything online or by mail then do so! Please, I am warning you this place is ridiculous, the people (contractors, BTW) are rude, and you will be in one of two long confusing lines until the cows come home! RUN!

Last day of the year and only two ppl behind counter at 11:00 am. Wait was 1.5 hrs and line was doubled back on itself. Staff didnt seem motivated or concerned about customer service. This is we what keeps the stereotype alive. I’ve been to dmv offices that are speedy and service oriented, this aint it.

This is a DMV so of course you’ll have to wait in line but I just had an excellent experience that I feel is worth noting. Amber was so pleasant and helpful. I’m sure it can be difficult to stay positive and upbeat in a DMV but she was and it was definitely appreciated.

Horribly long wait. There is no process here, you could wait in line two hours to get to the desk for them to tell you that you dont have all the information needed. Also, there are no chairs so you stand the entire time. I have traveled and lived in many states this is the worst.

I’ve officially visited hell! Long lines. Under staffed. Employees are horrible. Not a pleasant environment. Old white lady just chats like its social hour. She is sooooo slow. Hate this place. Prepare to spend hours here for horrible service

Wow each teller takes breaks between every customer, do not have any concept how lines or next in line works. Lazy tellers, nasty building. Feces on bathroom door handle.

The wait is horrible! Plus this place is dirty and gross. Hopefully you won’t have to use their restroom.
The lady that ended up helping us was super nice which was a surprise!

So after rest frustration trying to GET here. This… Is not a DMV. It’s a tag and title agency. Well at least it is now.

No complaints from me, I’ve used this location the last 2 years on different days and I was in and out in 15 minutes… unheard of. The service isn’t the best but I don’t care about that… this is a DMV after all… just have your money, and info ready. I was able to do this on my lunch hour with no problem, see ya next year…

Oh DMV… there are just no words that can truly capture the frustration. Don’t get me wrong, I don’t want to skirt around the law or whatnot, but they could make it a bit easier/​enjoyable. I was just dropping off a tag which took about 2 seconds when I finally got called out of line… it was about 20mins of waiting. I just felt bad for those that had trouble standing for long periods of time. There was an elderly lady that was having the most trouble and she was leaning on the line posts occasionally.
The whole situation is pretty sad if you think about it. People are aggravated standing in line… walk up to the agent aggravated and takes it out on them (usually the case)… the agent is then disgruntled and «over» all the negativity… and the cycle continues until 5pm everyday when the lock the doors. I would probably put some money on the fact that there is probably 5 minutes when the office is actually bearable from 8am-8:05am… then its just downhill from there.

Usually wouldn’t write a review of a DMV office, but just had an unbelievable experience, much like the previous reviewer.
Needed to apply for title and license plate for my new car (bought it out of state).
Since I had a temporary plate I had 30 days to go to the DMV, so naturally every day I was putting it of, mostly because its usually such a horrid experience. One time I literally spend all day there, starting to line up outside the office in the 90 °F heat and not getting out of there until 5 hours later… to me going to the DMV is right up there with Dentist visits!
So when I finally collected all my documents (which to me is still a gamble and I dread the thought of standing in line for hours and then hearing something like «Come back when you have this one extra document») I drive towards Independence Blvd… just to find that they moved locations, so off we go to the new location. «Great start» I thought…
Entering the new location I was prepared for the worst… just to find that there are only 4 people in line in front of me. Huh? I line up, 10 minutes later its my turn and another 10 minutes later I’m out the door with plates in hand!
Hello? Now THAT was awesome!

It’s true, what Faith D. said about the wait being only 30 minutes. Unfortunately that 30 minutes is spent standing in a line. No ticket-​and-​chair system going on. Expect to stand. And there were some truly horrendous attitudes here. The whole system is divided into two sections, and one poor lady asked the staff which line she needed to get in.
«The Title line,» she was told
«Which line is that?»
«The Title line»
«Is that the line I’m in?»
«The Title line»
«Yes yes, but is THIS the Title line or should I be in the other one?»
This continued, a humorless perversion of Abbott and Costello, until a helpful soul stepped out of line to direct her fellow victim… er… I mean customer.
I think I lucked out in finding a friendly representative. She was polite and even corrected a couple errors that the dealer had made on the title. But like every DMV, expect abuse and be pleased if you receive better.

You must be wondering how a DMV could get 4 stars. Let me say, «30 minutes!» I couldn’t believe it either. This location was mainly for renewing your title and license plate. Besides being fast, the employees were friendly.
I wish all DMVs were like this one.

F’n retarded… Avoid at all costs