Morris-Jenkins

Same review as before … Morris Jenkins is always terrific. When our old heat pump started to go I didn’t even shop around because I knew Morris Jenkins would provide a good product at a fair price and I’d get their excellent service. All proved to be true. Today’s technician was Thomas Hurst.

Truly impressed. Fantastic customer service. I’ve had some pretty terrible HVAC Service companies in the past and Morris Jenkins pointed out their failures and helped remedy them. I’m in the process of replacing my entire HVAC system and Morris Jenkins is top of mind for me when I start gathering quotes.

We had Morris Jenkins come to our home to inspect our furnace that is unfortunately not working right now. Brandon, our service tech, arrived on time and was extremely thorough is his inspection and explanations of what the problem (s) were with the unit. Very helpful and professional, even though the news that we received was not so great! Highly recommended and would use them again no questions asked.

I received professional and expedient service from Chase Patterson at Morris Jenkins. Very good work!

Jonathan from Morris Jenkins came to do regular maintenance on my heating systems and found out my carbon monoxide detector was outdated and what I had was it enough for the size of my house. Jonathan put two new carbon monoxide detectors in my house. He was very professional and and polite. Keep hiring good quality guys like Jonathan W.

Excellent, professional service! Daniel Alvarez was on time, polite, extremely professional and insisted on giving us the best service. He trouble shooted our problem, organized a solution and got the job done in a timely and efficient manor. Highly recommended for suburb 5 star service!

We were serviced by Mike DeSito. He called before he came and services our heat pump and hot water heater. He was polite and professional. I definitely would recommend him to service us again.

Sterling called when he was about 45 minutes away. He was professional and friendly (and nice to my hyperactive, barky dog Sadie!). He gave me updates on how long the service would take, how long he had left, when he was coming back in from doing the paperwork. We have had our priority advantage program subscription for several years and every technician has been great to work with. When you have people come into your home, it is important that you feel comfortable with their presence and everyone from Morris Jenkins has been so personable and professional. It is comforting to have an HVAC company that you can trust.

The technician was a great help and walked me through all of the details of how my current system is functioning and the repairs that he was making. No complaints with the service received!

Thanks Sammie for a super thorough job on our two AC units. The time you took to clean and inspect both systems was much appreciated! Never seen my condensate pump ever cleaned! We have used MJ for over 6 years and have had numerous service techs at our house to take care of our units via the Priority Advantage program. I haven’t had a single tech that I didn’t like. They are VERY professional, kind, and courteous of my house.

Technician Cezar Koral did a fantastic job with the scheduled maintenance and gave great suggestions on keeping my system running at its best. I would highly recommend Morris-​Jenkins. These guys are great!

We just recently had a service done my Brian Miller who called 30 minutes ahead of time to let me know he was on the way. We arrived on time and and was very professional. During the service a large rain storm came up, we invited Brian back into the house since he was working on the outside unit. While waiting on the rain to stop (or slow down some) we had a nice conversation with Brian and it was obvious he enjoys working for Morris Jenkins, he had nothing but positives to say and even showed us photos of a nice company party they had.
The rain finally slowed some and I set up a umbrella over the AC unit and back to work Bryan went. He finished in the rain (pouring at times) was again professional and very nice. My wife and I both were impressed and wanted to let Mr. Jenkin’s and Co. know we appreciated it.

Our AC unit stopped working, we called them in. they said it couldn’t be fixed and tried to sell us a new unit for close to $ 10,000.
Thankful it was too high for us. We called another company to get a estimate. They came looked over the unit and got it running perfectly. The coils needed cleaning and some wiring repaired. It was fixed in a hour. I cancelled the priority plan MJ sold us and Will never use them again.

I had my hot water heater and AC serviced today by Brian M. He was polite and friendly. He called before he arrived, arrived during the time I had scheduled and worked for the time he said he would when he arrived. I am very happy with his service and the service I have received from Morris Jenkins.

Our house is 13 years old, and has the original furnaces/​AC units, so I signed up for the Priority Advantage program two years ago. I pay $ 30 /​month, and for that, I get two free inspections per year (heating in the fall, A/​C in the spring). Also, they give me a discount off any repairs and replacements.
Every technician that has come to my house has been very professional, friendly, and helpful. Today, Brian Miller inspected my A/​C units. He was excellent, informative, and did a great job. Unfortunately, it looks like I’ll be dropping an insane amount of money on a new A/​C system for the upstairs. Brian called their office and handed me his phone so that I could set up an appointment for an estimator to come out. It doesn’t get much easier.
Speaking of easier, I made the appointment for my inspection this morning, after receiving an e-​mail from M-​J, telling me that I’m past due. They do half my thinking for me, and as busy as I am, it’s a big help.
I’m not going to say their prices are great; I’ll update my review after the ordeal I’m about to go through. If their prices are great, though, I’ll add a fifth star and rest easy knowing I have found the best player in the climate control market.
UPDATE: An estimator came out last week to quote me for a new A/​C system. The short answer is that M-​J is literally TWICE the price as their competitors.
Having done the research, I will be canceling my Priority Advantage program. $ 30 /​mo. for two inspections per year (and endless attempts to make me spend more money each time) is not worth it.

Real great experience nice polite technician — took his time to make sure things were right

Daniel A. was extremely professional and courteous when he came to do AC repair. Got the job done in a timely manner and let me know how long it would take.

Terrible communication. Left me waiting over 3 hours only to call and be told that they won’t be able to help as they do not service high rises.
So the story goes… I emailed Morris Jenkins and made a service appointment online. I provided my address and phone number along with information about accessing my building as I am uptown. After multiple emails, the customer service rep had a clear understanding of what I needed and where I was located. Even going as far as asking if the building mechanic would be onsite to allow access to my unit. They were available the next day from 1−4pm. Perfect.
So I am trapped in my condo for 3 hours while I wait for the technician to show. 3 hours pass without a call or email. I call Morris Jenkins at 4:15pm only to find out that they do not service high rises. Supposedly, the technician tried to call me. Garbage; I was waiting on my phone all day and had no voice mail. Professionals would leave a voice mail if a call was made without answer.
Lesson learned. Appointment scheduled with another service provider.

We had our semi-​annual check-​up and Steven arrived on time. He performed our service and explained everything that he did and gave us a report on our HVAC and water heater.
I highly recommend Morris Jenkins. Great service!

Excellent experience with Morris-​Jenkins
My heat went out on one of the coldest days of the year. It was a Saturday morning and I expected to not get a technician until the next day or later. I got an appointment for the 1 – 4 timeslot and he arrived right at 1!
Rob Hess was very professional. He thouroughly checked my unit. Thermostat was the cause and fixed withing 30 minutes. He also did some minor cleaning in the unit at no additional charge. Rob explained everything before he left to ensure I was comfortable with the new thermostat, including getting it programmed. Being most technicians, they would have just left me to do this on my own.
Definately have won a repeat customer!