Laxer Long & Savage

My son is a patient of this practice and absolutely hates going for Orthodontic treatment. The Orthodontists are great. Professional, friendly and patient with the children. The hygienists are another story.
When they do interact with my son (instead of their coworkers) during his appointment He finds them to be rude and condescending. One asked him recently if he even brushed his teeth that day. If anyone else in my family requires treatment, it will NOT be with this practice.

The office staff was nice but Dr. Laxer has issues with children that have special needs. My son had gone in for a cleaning when he was 5 years old. They used the back room because he has a lot of sensory issues. After the cleaning the hygienist came out to get me. I walked back and through the window saw Dr. Laxer speaking to me son with a very stern face. She was so close to his that he was leaning backwards. I walked in and she jumped up with a smile and said he did good but he is going to try harder next time. Se then looked at my son and said, «Right, _​_​name removed_​_​?» My son had his head down and did not respond. She rushed out and I was able to go around the table to see my son. He saw me and started weeping. Sobbing uncontrollably. He said, «Doctor don’t like _​_​name removed_​_​». I cradled him and got out of there quickly. He cried all the way home. When we got home he kept saying the doctor didnt like him and that he was bad, he was not good. He said that she was mad at him. His entire demeanor was depressing.
If you are a pediatric dentist should you not have patience for all children? Even those with special needs, like Autism. He has had this happen only one other time with a school teacher and it quickly came to light that she was bullying all the children in his classroom and she was fired immediately. Too bad Laxer is still a dentist. I wouldn’t let her touch my dogs teeth. How does she sleep at night knowing that she put such a fear into children? To a child with limited speech, a child with autism. Thankfully my son has recovered, but it took about 5 years. He now goes to Pediatric Dentistry in Matthews. He has seen every dentist there and they are amazing!

I’ve been taking my kids here for 10 years; their service is impeccable! We’ve never had a bad experience with the dental or ortho. I recommend LL &S to anyone that ask for pediatric dental concerns.

I thought finding a dentist for my son would be easy. At first it was but after a horrible experience at the one he had been going to I needed to find a new one and fast. I reached out to a friend and was referred to Laxer, Long & Savage; specifically Dr. Sonny Long.
Both Dr. Long and his daughter are absolutely amazing. I’ve never seen dentists so friendly and caring. They take the time to talk to you about everything and do their best to make sure you don’t have to worry about anything unexpected financially. They don’t push to have things done that simply don’t make sense at the time (i.e. a cavity in a baby tooth that isn’t causing pain/​problems doesn’t need to be worked on). This is something I continue to be impressed by especially as the prior dentist worked under the opposite perspective. There have even been times they recommended something and when I asked if my insurance would cover it, they told me that if not, they would.
After feeling so often that the only goal of the prior dentist was to get more money from me (and boy did I give them a lot), it’s an amazing feeling to know that this practice is more focused on caring for their patients. For that reason I was much more willing to sign up for orthodontic treatment for my son without concern that it wasn’t needed. I know from experience that if this practice tells me something should be done, then it must have to be.
The entire staff, from those working check-​in, to the hygienists and dentists, are just awesome. If you are looking for a pediatric dentist and/​or orthodontist, give this place a try. You won’t go anywhere else once you do.

Laxer Long and Savage is a great pediatric dentist overall, but there are a few places where improvements are needed.
First of all, the dentists are excellent. They are all very friendly and personalized. They also care very much about the well being of the patient. The orthodontists are generally good as well. The hygienists however are another story.
While most of the hygienists are friendly and gentle, a good bit of them are too involved in conversation to really be paying attention to your needs. Some of them, when they are in the middle of a particularly heated conversation, will shout at you impatiently to «open your mouth wider» or something of the sort. Despite this, however, I have met a lot of hygienists who I have liked. It really depends on who you get.
The atmosphere of the place is rather crowded with chairs, and there isn’t much privacy, but because of this the wait time is very short, which is a major plus. The waiting areas are also very nice with movies and computer games and coloring books for younger kids.
In conclusion, Laxer, Long and Savage is a nice place with great dentists, but just a few minor issues make it a little less than five star worthy.

I’ve gone to Laxer Long and Savage for eight years now. I’ve have Dr. Laxer do my cleanings and Dr. Long do my ortho. Both doctors are absolutely wonderful – they are personable, thorough, and make sure the patient is taken care of. I could not recommend them enough. They truly know what they’re doing.
The hygienists are where LL&S falters a little. Some of them are great – quick, efficient, personable, and knowledgeable. Some are more concerned with talking to their friends than spending their effort on the patient. They make the patient feel like they’re intruding on their conversations. I’ve found this group to be the minority, but they are definitely present.
The place is huge – they probably have about 20 chairs. The wait used to be horrendous – if you had a 2:00 appointment, you’d be seen at 2:30 or 2:40. It has definitely gotten better as of late – you’ll usually wait less than 15 minutes.
LL&S is in a convenient location and I couldn’t trust the doctors more. Most of the hygienists are great – I’d feel comfortable recommending LL&S for both pediatric dentistry and orthodontics.

If you’re planning to find a orthodontist for you child, please take it from someone who was a patient at this dentist place. I have been there since I was 5 and now at 15 I am planning to move away from this orthodontist. Back in the old day this place was great now its just not worth it. I saw 6 year old children with braces there. Every time I went they wanted to do something else that costed money and or another procedure to be done. I got braces to help with my jaw and we put down 5,000 dollars for braces after 2.5 years I have just found out that my teeth are shifting and my jaw is worse then it before it started. I had perfect teeth at the beginning to make sure they where going to stay straight they wired my top 4 teeth in order to keep them in line. I asked them why they did only the left but not the right. They stated that it would not matter and that the teeth would still come out strait in the end. BAD MISTAKE. Not only has my teeth shifted at the exact place I was asking them to fix I am going in to get a concealing for jaw surgery because my jaw is shifting so bad. The braces would have done no good and we payed 5000. The front desk is very sweet and nice but the hygienists look like there ready for the pageant. Its really uncomfortable to be there. Please don’t go there.