Jade Asian Fusion

Jade used to be great… had lunch there today and was extremely disappointed! The server was terrible! He brought out the wrong dish, never checked back, and kept forgetting things we asked for! What is more bothersome is that they weren’t even busy! Only about 4 tables in the whole place. I had to get up to get water for our table. Twice! You can’t serve spicy food and not refill drinks! Plus we told him we were in a rush and the meal still took about an hour and a half! Thanks for making me late for my meeting Jade.
I won’t be back so no worries of that happening again. Good luck.

I really LOVED my sushi dinner here, and it will be my go-​to spot in South Charlotte. We tried four rolls; Volcano, Super Crunchy, Cherry Blossom, and the Pink lady. The standouts were the Cherry Blossom and Volcano. I also had a Jade Crispy Roll (their version of a spring roll) and it was tasty. The prices were very reasonable for sushi, and the restaurant was clean and really quite lovely. Our server was efficient and friendly. I can’t wait to go back!

Unfortunately it was the service that was extremely poor. The food is ok for sushi I have tried in Charlotte so far but far from top quality. They would benefit greatly from keeping the owner away as he has zero customer service skills. I would have probably brought clients to this restaurant if the service wasn’t so bad as I work for a large company down the street but would not come back even if there was a free meal involved. It’s really too bad because I try hard to give people the benefit of the doubt. Oh well, looking for another sushi spot.
Took my group of 12 to another Ballantyne Restaurant last night ¹⁄₁₄

I order take out from Jade more than eating in the actual restaurant. I had take out a couple of nights ago… Ordered crispy sesame chicken and noticed there was a set of staples from an office staple gun in my food. I called and asked for a manager and got the owner John Chin. On the phone he yells at a few employees and ask if they changed out the staple gun that day. He proceeds to tell me that nope, nobody changed the stapler today. I explained that it’s not raining staples in my kitchen these days so it definitely came from Jade. Worst customer service ever. As much as I do love sushi from here I hate spending any of my money here because of how rude the owner was.

I come here for their Cherry Blossom Roll and seaweed salad. It is so delicious! I also love their gyozas and miso soup. They have good «modern» sushi. The price of their food is great and affordable. However, I prefer to take out rather than dine in because their service is below average. I think the owner waited on my table last night I dined in and he was friendly.

Our night out at Jade with friends for a holiday dinner turned into onto one of the most embarrassing dining experiences we have had.
*One member of our party has severe allergies to gluten. She asked the server for gluten free soy sauce. Server returns with soy sauce, first ingredient: wheat. We give back the soy sauce and ask the waiter for gluten free soy. He goes back a second time, comes back, and says the shipment hadn’t come in. The gentlemen with us hopped into their car about to run to Harris Teeter to grab some when server finds some in the back.
*We placed an order to come on two plates for each couple. Our friends only have 4 of 6 items come out on their plate, as do we. We realize this as we start to eat and tell our server. He goes back to check what happened, and tells us the remainder of our food was mistakenly brought to another table and will be right out. Comes out about 20 minutes later. Sashimi was super small slices.
*One roll that came out later is the spicy tuna roll that myself and other couple ordered. So, apparently their spicy tuna has crunchy in it=gluten. I tasted this just as my friend allergic to gluten was eating her second piece.
At this point we call the manager over who we find out is actually the owner. So John Chin walks over to our table, arms crossed, rude look on his face, and interrupts us as we are beginning to share our experience first about the gluten free soy sauce. He addresses us with his voice raised that he took the soy sauce was mistakenly from the gluten free bin, and then he ended up finding some. Fine.
Secondly, we share how we had to wait for half of our food for 20 minutes after it was served to another table. He then proceeds to argue with us that it wasn’t true and all of our food was on one ticket. The server asks to talk to the owner away from our table (as this owner is beginning to cause a scene). The owner actually comes back to our table with a handful of tickets and starts going through the tickets AT OUR TABLE to find ours to ‘as he states’ prove he is not a liar. We are beginning to tell the owner this is so embarrassing to us, he needs to stop, and leave our table. The waiter then apologized profusely saying he ended up not ringing in the full order and that in all actuality he was trying to scramble to get us the rest of our order. He says he should have said something and took responsibility for the mix up.
As for the crunch in the spicy tuna roll, owner says it has always been made that way. However, for people who have allergies this is not stated ANYWHERE in the description. He repeats loudly that it was always made that way for years, that’s it. Our friends who have been in the industry themselves cannot fathom how an owner/​manager would come at this situation in pure defensive mode. No apology, no comps after bottles of wine and hundreds of dollars. Our waiter (whom I felt badly for at this point) offered to buy us dessert on his own dime, which we refused.
I have read reviews of Jade before mine that have all had negative interactions with this owner. We will be sharing this experience with friends, family and coworkers of large corporations that frequently dine in the Ballantyne area. I will no longer be supporting a restaurant or any of the chains where John Chin is the owner.

Wonderful meal. Cute place. Great variety of sushi and all Asian cuisines. Pad Thai was awesome. Cherry blossom roll a definite winner!

BEST SUSHI IN CLT PEOPLE! Jade is located in the Ballantyne area of South Charlotte. If you are looking for sushi that is fresh with many unique options this is the spot! They have everything from Pad Thai to Vietnamese, to fresh fish! My favorite is really the sushi, such great food… a must when you are in Charlotte!

THE BEST Asian Bistro in all of Charlotte!!! LOVE this place! I have been here more then any other restaurant in the 8 years I’ve been living here and it is always consistent. Great food, great service and great atmosphere!

A nice local spot we visit for sushi or just Asian fusion food. Nice outdoor seating area with great views. Food is also good. They have good variety of sushi, also a few curry dishes. Nice portions on lunch menu for the price.

Tucked in the mythical spaceship complex in Ballantyne is Jade, on the second floor. It’s not flashy, it’s not modern, it’s not fancy, it’s just a nice sushi place. And the food certainly reflects the décor.
Overall, Jade is good, and I’d definitely recommend it for a more «upscale» sushi place. They have a good selection of sushi (some of it IS pretty unique, like the Dragon’s Egg, which is a big rice ball with some sushi-​like things in it), and the quality is pretty good as well. I’ve never had a problem with service either, but it’s just missing that one special something to propel it to 5 stars.
I will say that the outside seating is nice, and the string lights that hang down from the patio are a wonderful touch. I’d tell you what I recommend from their menu, but I can’t access their website for some reason? Maybe someone should get on that…

Food consistently good. Dining room service is hit & miss. Not sure what the problem is, but service for groups of more than 4 are a problem. Tonight was my fourth time with a larger group & service was not as good as when I am there w/​a smaller group. Unfortunately, it’s been like that every time…
I’ll be back, but with a smaller group of people.

My favorite restaurant… The eel is TO DIE FOR! It the best in the summer! So good!!! The servers are so nice and accommodating. We always go family style and get a huge plate of sushi and sashimi… It is always so good!

I’m not one to submit online reviews typically, however after my terrible experience at Jade, I felt obligated. Everything was status quo until, after a couple of bites in, my wife found a brown hair embedded in her food. We called over the waiter, yet instead of him apologizing and a manager/​owner offering a replacement and comped/​discounted dish, he extracted the hair and explained that the hair was not from the restaurant staff. He implied it was my wife’s (who is a blonde). I was shocked, and dismissed this notion promptly. He mentioned the owner was on-​site, so I requested he come by. The owner came, and again to my astonishment, I was being told that the hair could not have been from the Jade staff. The owner was also very rude and dismissive, so we left.
It’s not unheard of to serve a dish with a hair in it. Arguing that the hair (which the owner did not even see) was not from their own staff, is. It is an outrage. The dish cost just $ 10. Apparently, it was more important to the owner to disrespect a customer, than to bite the bullet on $ 10 even if it WAS my wife’s hair.
I will never again return to Jade, and I will tell this story to as many people as I can.

My husband and I tried this place last night and really enjoyed it. We’ve eaten at a number of Asian restaurants in the area, but haven’t been wow-​ed by any of them. I had no expectations going here and was pleasantly surprised.
We ordered:
California Roll (my least favorite part of the meal)
Roll (Spring Roll or Egg Roll — not sure, but it was good)
Mango Tango (shrimp & chicken in a spicy mango sauce — it was delicious!)
Mango Salmon (salmon was excellent, the mango flavor was a little lacking, but overall a good salmon dish).
The reason I’m really writing this review is because of the service. We had Sean — the GM — and he was PHENOMENAL!!! He was the best server we have had in the Charlotte area!!! We moved here almost 3 months ago and have been eating out every day because we have not gotten completely settled in our home yet. So we have had plenty of servers and not one had been in the same league as Sean! If everyone in the restaurant business could be trained by Sean and provide the customer service that he does — WOW — customers would never complain about the service they received!
And when Sean wasn’t at our table, another male waiter was removing plates, getting refills for us, etc. Like I said, overall PHENOMENAL customer service last night at Jade!!!

I go to jade every time I’m in ballantyne. I can’t help it. :) it is very simple and lovely.
I always get 2 salads sashimi with all salmon and seaweed. Love them both.
My friend got the cherry blossom and loved it.
The service is always great from the start. The same waiters have been there for long time thus they can answer all your questions.
The bartender is delightful! He introduce me to a lovely drink which was blue moon beer with a shot of pear sake. So so good and perfect with sushi.

I come to Jade about once a week to get my sushi fix and I have NEVER been disappointed. The sushi is seriously so good, every time. I’m sorry for all the people who say they have had a bad experience, I never have.
I usually sit at the bar ad get the Hella Hot Roll, a Spicy Tuna Handroll w/​Soypaper and Yellowtail Sashimi. Always delicious. The Hella Hot isn’t very hot to me, its got spicy tuna, sriracha and jalapenos but it’s still very good. The handroll is good too and the sashimi is to die for. I’d like to try some other rolls but I always just end up gettig my favorite when I come in.
The bar tenders are pretty cool, always trying to get me to order a rum & coke haha. There are a couple employees in here that may need an attitude check but it’s never been my server. Other than that, great sushi place and it has a cute deck you can eat outside on.

We were in the area for a Dr. appt. and looking for some lunch afterwards. We saw a sushi place we’d never been to before and decided to try it out. We got there right when they opened at 11:30am and of course we were seated and served immediately. The service was attentive and pleasant. Everything on the menu looked and sounded amazing, but we opted for a couple of pieces of salmon & tuna, the dynamite roll (LOVED this!), and the Terryiaki scallops stir-​fry. The salmon and tuna were tender and buttery, but the scallops, even though cooked in a brown rice stir-​fry, could have been a tad bit more tender. I would return for the dynamite roll again, and try some other options on the menu. A bit on the pricey side ($ 45 for 2 with no drinks), but then again, I’m not the best sushi connoisseur, and could easy go to another good sushi restaurant and be just as happy.

I go here for a quick lunch most days when I am in this area. I love the outdoor seating on a pretty day and also love sitting at the bar if it is a bit more crowded. There is always space to lay my work out which is nice! I love the cherry blossom roll which is a staple for most sushi restaurants.
The service is always quick and friendly at lunch and they know how to cater to people on a lunch break! I haven’t been at night for dinner service do I can’t add anything on crowds, service or speed but overall a wonderful lunch place!

Parking can be hard here — especially when there is no valet. I think they only do that on weekend.
Jade is on the second floor, so if you go back in the parking deck and park on the second floor, you can just walk the bridge and go right to the entrance. If you park on the first floor or in the lot, you will need to go up the elevator or escalator.
During the summer they have a nice patio area. The bar is very small, one counter, and they have one party room that is rather small as well.
There are quite a few tables and booths, but over all a very small/​cozy feel. There usually isn’t much of a wait time anymore and service is very fast.
I like the Cherry Blossom roll the best.
It’s also note worthy that they serve Conundrum, which is a great wine to have with sushi.