Innovative Eye Care

Everyone at Innovative Eye Care is helpful, knowledgeable and friendly. Highly recommend.

Innovative Eye Care was recommended by a friend, and my experience did not disappoint! They were GREAT! The staff was extremely friendly, knowledgeable, and thorough. I have been having trouble seeing since moving to Charlotte due to allergies, and was misdiagnosed twice by different doctors before finding Dr. Michelle. She was very down-​to-​earth and explained what was going on in simple and easy to understand terms. She took a lot of time, and did not try to «sell me» on their glasses or services. They also have the latest technology that doesn’t make you do the «air puff thing». Amen. I would recommend them to anyone looking for a eye doctor in Charlotte.

Simply the best! That sums it up if you are looking for an eye doctor with the latest technology, great staff, excellent selection of frames and a personal touch that makes you feel second to none.
I usually do a Pro’s /​Con’s review, but I can’t think of a single con other than the fact that you may have to wait a couple of weeks if you are not flexible in order to get an appointment because they stay booked.
I picked Innovative Eye Care because of all the positive reviews I had read on Unilocal.I was very pleased to find that the reviews were spot on. I scheduled my appointment through the web site, within 30 minutes the office called to verify my information, see if the dates I picked were good for me and when I asked about an earlier date they immediately told me of other options if I could do a different time.
I would have to say the one thing that makes Innovative Eye Care a great experience is the time the staff and Doctor take to make sure you have a full understanding of your vision and overall eye health. It is rare now to find a doctor in any field that will actually spend time talking to you and not making you feel like a number as they rush to get to the next patient.
Thanks to all that posted reviews, I am happy to say Innovative Eye Care now has another loyal patient!

Very clean office. Seen promptly. They seem to have all of the newest technology (which I am a HUGE fan of, since it meets less trying to keep my eyes open for those puffs of air and more in-​depth results).
Dr. Mumford is incredibly friendly and happy to explain exactly what she is doing and why, and walks through results in terms I understand. I highly recommend this practice!

Absolutely love this place. The staff and Dr Mumford are incredibly kind and helpful, and the entire process of getting glasses and contacts has been a breeze. Customer service is top-​notch and I always feel like I can rely on them for any of my eye care needs. Their office is super cute and in a great location. I 100% recommend choosing them as your eye care professionals.

The best! I’ve worn glasses since I was 5 years old. Needless to say, I have been to many, many optometrists and ophthalmologists. Dr. Mumford and her staff rank up there with the very best of them. Friendly, knowledgable and do everything in their power to make sure the patient is 100% happy with the quality of the product and service. I’ve recommended many friends to her already and have had great feedback regarding their experience at Innovative Eye Care. I am grateful to have taken the chance on Dr. Mumford after disappointing experiences at three of the larger eye care practices in Charlotte.

I have been seeing Dr. Mumford for almost 4 years. She and the entire staff are ALWAYS friendly and helpful. It feels like they know me. They keep up with technology and take great notes. I had an emergency (ulcer on my eye where the eye lid kept hitting it; very painful and annoying) and Dr. Mumford got me in with in an hour. She got what I needed to heal as quickly as possible. This year, I procrastinated until EoY, but they got me in quick, gave me a thorough exam and are doing everything to make sure I can get the most of my FSA. My materials coverage does not include them, unfortunately, but as good as they are I am not going anywhere else. They are worth it.

Dr. Michelle Mumford and her staff gave me the best eye doctor experience of my life. Not only was she incredibly knowledgeable, thoughtful, and attentive, but she was smart, kind and engaging. You truly feel taken care of and well-​informed as a patient of Dr. Mumford’s. It was such a pleasure and I recommend her to anyone looking for an exam/​pair of frames/​sunglasses/​etc. Stellar, stellar service.

Amazing experience with the Doctor, the staff, and everything in between. The office is beautiful and has all the newest technology for eye care. They fully went above and beyond for me and made me feel welcome and knowledgeable about the adjustments they were making. If you are new to Charlotte, I promise this is the place to go!

Great selection of eyewear, friendly staff and clean office! Dr. Mumford is very knowledgeable, patient and makes sure you have the best vision and comfort.

Loved how quickly I actually was able to see Dr. Mumford and her staff is very knowledgable and friendly!
Dr. Mumford answered any questions I had very thoroughly.
Highly recommend!

This review is long overdue but the staff I experienced at Innovative Eye Care were amazing!
Dr. Michelle Mumford, Bessie, Shirley, and Jenn were all incredible to me. I LOVE the frame selection there and was very happy with the ones I decided to purchase. Since they didn’t have the color in stock that I wanted, they ordered them immediately which was very sweet of them. If I ended up not liking the color once trying them on, there was no charge.
Dr. Mumford was very thorough with my exam and answered all my questions. Love their advanced technology as well. The Optic scan technology allowed me to go home with out dilation and view different images of my eyes that she explained to me.
The office is so clean and beautiful… almost as if you are walking into a boutique. Very warm and friendly atmosphere.
I would definitely recommend Innovative Eye Care to my friends!
Thank you for a great experience!

Absolutely the best place in Charlotte to get your spectacles! Their friendly atmosphere and staff keep me looking forward to every visit. They are accommodating, timely, and always helpful with any questions I have. I would recommend them to anyone! They have the best selection of designer frames and are so helpful and honest when choosing your new look! You feel like part of a family, not just a patient. Check them out! You won’t regret it!

I had a great experience at Innovative Eye Care! Dr. Mumford is awesome, so friendly and knowledgeable. The staff is great as well. I like that they have new technology for checking your eyes so they don’t need to dilate or do that machine that poofs air into your eye. They are so efficient by keeping their files on computer. I really felt like they all cared about me. Definitely will refer people to them!

Great experience! I have been here a few times since I’ve been in Charlotte and recently suggested my husband visit as well. I wear contacts and Dr. Mumford is very helpful in finding the right fit. Everyone here is personable and helpful. I would definitely recommend them for an easy, no fuss eye exam.

Incredible customer service. Dr. Mumford took her time explaining why I was experiencing the symptoms I have. She was very thorough and I felt I was in excellent hands. The images from the retina scanner was also completely different than any other eye care visit I’ve had before.

I chose this eye doctor’s office because it’s on the same street as my apartment. Come to find out, it’s actually in the same shopping center of the Harris Teeter within walking distance. Love Dilworth!
I was really pleased with my visit. Dr. Mumford is very helpful and took the time to ask me about my eye history, and we thoroughly discussed my current contact lens/​glasses routine. I felt like she really cared and towards the end of my visit, we discussed some options that would be better for me.
Something different is this office uses this optic scan technology that allows them to take pictures of your eyes without dilation. It’s an extra $ 39 charge, but I opted for it since I had to work afterwards. It has the feel of a gimmicky thing, but the good thing is you can get pictures right away so there is time for Dr. Mumford to discuss with you the pictures and what everything means.
Finally, I want to give a thumbs up to Innovative Eye Care for the office’s efforts in being green. They make every effort to not use paper, and I really appreciate that.

If you aren’t a patient don’t let them adjust your glasses. They just broke my lenses and aren’t responsible cause I didn’t get them there. If they don’t know how to adjust frames correctly they shouldn’t even agree to do it. I’ve had glasses for over 15 years and I’ve never had someone ruin my frames over a simple adjustment.
Having said this, I have recently spoken with the owner who reached out to me and sincerely apologized and told me this wouldn’t happen to anyone again. She offered to fix my glasses or help me in anyway she could. It was more then I expected and changed my opinion on the business for the better.

Great business, great people. I’m pleased that I’ve found an optometrist and source for fashionable glasses where I can really feel comfortable visiting, not just feel like another number.
Dr. Mumford is intelligent, patient and really listens to her clients. She was the perfect person to help introduce me to contact lenses after wearing glasses for 30 years.
Katie and Laura taught me to put in my contacts, helped me pick out some beautiful frames and sunglasses and were so patient when I had questions. They even went above and beyond and shipped me my glasses across the country when I was on a business trip so I wouldn’t have to wait an extra week. Truly felt less like a customer and more like a friend whenever I visited the studio.
So glad I took the referral to try Innovative Eye Care, I’ve got a new look, I can see the world a lot more clearly, and I’m more confident because of it.

Dilworth has a new Great looking new Vision Care Clinic and Gallery of Glasses — Names like Gucci, Ray Ban, Tom Ford and Nike, then something special… from Denmark a brand called «Prodesign»!
The receptionist was very friendly and kind! The Optometrist is Dr. Michelle Mumford.
«Vision — Health — Style»!