IHOP

Lunch on ¹²⁄₃₁ at 2:15 pm. I was seated promptly… and that was the highlight. Waited 20 yes TWENTY minutes before anyone came to my table. What does the waitress ask me? You ready to order… Excuse me no one has even taken my beverage request. Her response: ‘sorry. You ready to order?’ It was NOT busy in the restaurant but overall their customer service has declined significantly in the past year. No suggestions, no going over the specials, soups of the day or anything. At this point I am too angry and hungry to spend my money here. I settle on a hash brown and smoked sausage. I decided not to bother with a meal or entrée. I deserved better service and refused to invest into a full meal considering the staff wasnt interested in actually serving customers that day.

We had a great breakfast at this location today. Our server was Anne, and she was extremely nice. She even suggested a different order that would save us money and give us more food! This location is cleaner than all other ones in the Charlotte area (Kannapolis, Univ City), and is very large. The staff was friendly, and they seemed to enjoy working together too. Food was standard IHOP fare, and came out hot and exactly as we ordered it. The highlight of this visit was definitely our server. Kudos to Anne.

We came here the day after thanksgiving for breakfast with my boyfriends family. I know what you’re thinking, a chain, IHOP of all places but it was dipstick fly a very pleasant experience.
The employees were so friendly, especially it waiter. He was so attentive and made sure we were happy!
The food was pretty good for IHOP and really big portions for an affordable price. The omelets we had tasted fresh and had a lot of flavor. The pancakes were light and fluffy, not too dry. And they had an awesome assortment of pancakes to choose from. I wanted red velvet so bad but i stuck with an omelet.
Overall a good experience. Very clean restaurant, friendly environment, and great for a quick bite to eat.

Yikes. Got suckered in to going for dinner by my 5 year old as a special treat but they were severely understaffed up front and in back (almost 30 minutes to get pancakes, dirty dishes on empty tables throughout the restaurant), they were out of a few ingredients for the seasonal menu options, one staffer didn’t know how to split a check at the register, the disgusting oranges on my salad honestly tasted like they were fermenting and the salad might have had more dressing than lettuce. (Okay — totally my fault there for ordering a salad at an IHOP… I take full responsibility for that lapse in judgement). Sadly, I think IHOP just fell off of our list of options moving forward.

The service, organization and overall cleanliness of this IHOP location drag it down. Went here recently and noticed more than a few tables with messy dishes and dirty plates that needed to be cleared and cleaned. The floor was full of crumbs. Its like this placed need to close for a few days and undergo a comprehensive cleaning. After waiting five minutes for someone to clean one of the 10 empty booths, it took what seemed like forever for the food to arrive.
Despite these shortcomings, the food is great! Its always cooked to my liking and the portions are bountiful. Its that perfect post bar-​night, hang-​over cure food.
Surprisingly this place usually isn’t super crowded like other IHOP locations in the Charlotte area (i.e. University location). There’s plenty of parking and a bunch of other stores and shops in the plaza this IHOP is located in.
Go for the food and nothing else.

Walked on Sunday morning right after church service. They handed me a card with a Disney character name on it and asked how many. I thought it was the cutest thing ever. So as I waited they would be calling guest by the Disney characters name. I was told 10 – 15 min wait but I was seated before 15mins. The 2 host worked great together in getting everyone seated quickly.
As I was seated the waitress came and took my order and less then 10mins I had my plate. It was delish! The waitress was very sweet.
I have here before several times but I needed to do a write up after all the negative nellies out there that gave them a poor review.

I don’t even know why we keep giving this IHOP location a «chance.» We just literally walked of the place after standing in the front for a while and waiting for someone to seat us. It’s probably understandable if it was busy and the place was packed but the it didn’t looked that busy at all. It’s 11 PM on a Friday night and nobody was checking the front for people coming in. If you’re having a craving for IHOP I strongly advice a different location with better service.

Love their specials on short stacks. Had the 50 cents short stacks.

Unbelievably atrocious. 35 minutes for a to go order with a completely empty restaurant and a confused staff. I watched people wait for nearly 15 minutes to even be acknowledged at the host stand. No Apologies or sense of urgency. Awful

It’s an IHOP.
After our the one we wanted to stop at had a super long wait, we trekked over to this location and were seated in less than 10 minutes on a Sunday! Sweeeeet.
Even though the place was a bit of a mad house and a bit dirty (trash on the floors, tables weren’t clean) our waiter arrived pretty quickly after we sat down. I’m assuming there were a few big parties that just left… but still the presentation could have been better!
I ordered the Chicken Fajita Omelette, Derrick ordered the Bacon Temptation Omelette and we both enjoyed them. Nothing to swoon over but they were both hot and tasty.
Like I said before… it’s IHOP you know not to expect much but this visit was A-​OK.

Worst service in town. After been seated there was over 30 minutes and all we got was coffee and then all waitresses disappeared. Not even the Manager came by and explained delays. There was a family next to us with 3 kids that were seated before us with nothing coming by. We got up and went to cashier to pay for coffee and we also have to wait. Not sure how this franchise location still open.

Great food and great staff!!! I come here all the time and they are all super friendly and helpful!!!

The service was great and so was the food! It could of been faster but we were a large group!

It was nice and quiet when we arrived at 9:30am on Sunday. We were seated promptly at the booth by the window with no wait at all. Place seems clean and calm, with no music playing. Perfect to start a peaceful Sunday breakfast. We ordered the Strawberry Banana French toast and harsh brown/​eggs/​sausage links combo with pancakes. It took a while for the food to come out although it didn’t seem busy. I have no complain though since we were simply enjoying the quiet time. There are Starbucks price of coffee, however gas station coffee quality, simply says overpriced. When we left at 10ish, the place was already packed, and wait line had already formed.

We ate an early dinner here tonight. The place was empty. There were maybe 10 customers in the entire restaurant. Our server was very sweet, the food came out reasonably quickly and tasted fine.
The reason for the low rating is that the manager berated one of the waiters in the middle of the dining room in front of the customers and another manager. I don’t know if this jerk was showing off for the other manager or what, but it was completely unprofessional. The man clearly has poor management skills, because of course public humiliation is not motivating to anyone! Then I overheard him telling an elderly customer that he was brought to that location recently to help get the place in order. Good grief! This same manager was standing near the door exit when we left and given plenty of time to thank us, he never said a word. I said Good Night and he did finally acknowledge us.
I’ll choose another IHOP if I’m craving pancakes.

For 60 cents you can add the Banana and Cream Belgian waffle to my breakfast. And that is exactly what I did! And it was delicious! This is another great location. Service is always great and everyone is always nice. If I go to this location I like to go early because it does get pretty crowded. Even during busy time though I have never had bad service. Thank you IHOP!

I have read the previous reviews and thankful that we have not had the «server all complains about» and had no issues with any of our orders. We have been to this location for a few times and have had pretty good experiences for an IHOP. I mean we have gone during late morning hours, so maybe the service goes downhill from lunch to those coming in at graveyard shift. Not just IHOP, but other restaurants have been slack in the wee hours/​right before closing. Anyway, prices are good for the quality of food and level of customer serivce you receive. One gripe about this location is that payment can only be taken by the cashier station. We went again this past Labor Day and the poor girl could not multi-​task. A customer with an infant was placing her indecisive order and the line was backed up by seven people. I could not believe there’s only one register! So irritatiiiiiiiing. She should have tried to get as many people checked out while the young lady was deciding what she wanted. I can talk a little smack because I worked as a cashier many moons ago in a restaurant and grocery store. If they fix this, then maybe I would give another ½ star. :)

This «breakfast» restaurant still is unable to make an omelet without browning the eggs. My request has never worked, with any waitress. I will still be eating here occasionally due to the preference of my co-​workers. I just have to order something that is hard to burn.

I am shocked at all the negative reviews I’ve read! All I can say is that they must have cleaned up their act here or something because we had a great experience.
When we walked in there was a line out the door, which I partially expected on a Sunday but this was a HUGE line even for the time of day. Then it hit me… duh. it’s FATHER’S DAY!!! No wonder it’s busy. I guess dads like pancakes too. :)
As we walked in, the hostess told us it’d be about a 10 minute wait. She gave us a card with the name of a sports team on it, and other people had the names of famous people. When your table was ready they called the name on the card. I was sitting there laughing each time a name was called. It was very effective and got your attention if your table was ready! «Gordon Ramsey party of 4 your table is ready! Buzz Lightyear, table for 2 your s is also ready.». I think Paula Abdul’s name even made an appearance.
While we waited I hopped on Unilocal to scope out the reviews. Then I saw the rating and what people had said about a server named Tekeyah. I was expecting a horrible long wait, slow service and no refills. I didn’t know what was coming. And, I even thought about leaving to go to another breakfast place nearby.
We were tight on time, and figured there was probably a wait anywhere so we stayed. Right on the dot about 10 minutes later we were taken to our table, and the server walked up with a smile and greeted us very promptly. Her name? Tekeyah. My boyfriend and I looked at each other across the table and thought uhoh, we’re in trouble now. based on the reviews we had read about her.
I tell you what, Tekeyah was nothing but nice to us and very attentive. She was slammed with tables and she still managed to come over and keep us updated on the status of our food. The only downfall was that we ordered breakfast potatoes instead of hashbrowns, and we didn’t get them until the end of the meal because hashbrowns were brought out instead. In her defense, the eggs benedict is not on the menu so it isn’t somthing that normally is requested, and substitutions probably need to be added in the system manually. I’ve been a server and I can say that things like that sometimes slip your mind when you’re dealing with a crowded dining room. When we told her about the potatos she was EXTREMELY apologetic, and very nice.
I asked her for a refill and got it right away. Tekeyah was very friendly and I would absolutely go back based on how polite she was. After reading the other reviews, I’m thinking perhaps she had a bad day and had other tables who had been horrible to her on a holiday or something similar, before she had served the other reviewers who were unhappy with her service. Who knows, I can only vouch for my experience and I have no complaints.
I only gave 4 stars because of IHop in general, it’s ok… just not my fave.

I must say that I and a friend stopped into here about a week ago. I was very impressed. The service that we had was great, the coffee was hot, and the food was excellent. I am generally not too big of a fan of IHOPs but this has changed my mind. Definitely worth going and its nice that its in a pretty safe area.