Griffin Brothers Tires Wheels & Auto Repair

Griffin Brothers Highland Creek is exactly what you need in a full-​service shop. They do state inspections (quickly and without issue). They do tires. They do oil changes. If you drop in, they help. If you make an appointment, they help. They’re professional, they have what you need. They do the work, you go to work. If need be, their shuttle will drop you at work or at home. You could also walk over to Hawthorne Pizza or Dilworth Coffee if your car is in for a longer repair. But their waiting area is fine for regular work. Coffee. TV. Pretty good mags. (In fact, they’ll be finished with your car before you finish that Glamour article about Sandra Bullock…)

We used to go to Griffin Bros quite often, lately we have taken our cars elsewhere for service. What turned us on originally was the great waiting room, the popcorn, coffee and soda, etc. Wifi in the waiting room was great too. The original manager was someone from South Florida like us, so we always had something to talk about. After awhile, the managers changed several times, and each trip seemed to have a new staff working there.
What really turned me off for good was that there was always another issue found each time I took my cars in for an oil change or regular maintenance. I know this isn’t an uncommon problem, but there are too many other mechanics to tolerate the upsell. They are still convenient for a quickie inspection, but I will probably continue to go to someone else for regular maintenance.

Excellent customer service! However I went in for a tire repair and I was told my tire was unrepairable and I needed to buy a new one. I ended up leaving and going to Discount Tire, where they repaired my tire for free. Bottom line is, if you’re a female go to a different repair shop or there may be a possible chance that you could get bamboozled.

This past weekend was extremely busy for me. After two kids’ soccer games I had to get ready to host seven ten-​year-​olds at my home for a birthday slumber party (complete with shuttling them to Defy Gravity trampoline park!)
As Murphy’s Law would have it, I noticed a nail in the driver’s side rear tire of my new SUV and it was leaking air. .. fast. It was 4:30pm when I noticed the leak and 4:50p (after refilling it with air at a local gas station) that I realize the leak was fast and I’d need it fixed before I could safely transport all those kids that evening.
I called Griffin Brothers Tires and started to explain, and they kindly said: come on in. .. we’ll wait for you. (Mind you this was 4:50p and I’m sure they were all eager to get home bc they closed at 5p that night.)
As promised, they were there when I arrived (a few mins past 5p actually) and got me fixed up and out the door in no time. The best part? It was 100% FREE! They’ve won my business and loyalty for life with their actions this past weekend. Here’s a hearty salute to Chris and Michael who made my day. .. .THX!

I made an appointment for 9:30am to have a state inspection. I got there at 9:28 and he told me he just filled up all the bays. I asked how long and was told «1 hour». I asked him what good it was to make an appointment and he said «that means you get the next available bay». I thought, you got to be kidding me. If I walked off the street without an appointment I would get THE NEXT AVAILABLE BAY.
Forget about Customer Service… it’s all about the bottom line for them.
I will never take the NEXT AVAILABLE BAY at this place.

Stopped in for an oil change, and left being told my breaks were about to fail due to leaking, and wanted $ 800… none of that seemed right, I had not noticed any break issues. Had a mechanic friend take a look, and he assumed me it was major BS… drove all the way to Florida, and had a trusted mechanic take a look. I «could stand that have my break pads replaced, but otherwise looks great». I honestly feel like they tried to «girl» me into paying for unnecessary work. It is a shame because I really appreciated their shuttle service, and would have liked to use them again. Buyer beware!

Be prepared to wait an hour or more for a standard oil change, even with an appointment. Griffin should consider offering an «express» oil change. Most auto repair service centers offer a quicker alternative. The only things that eases the pain of waiting so long is the tv, wifi, soft drinks and popcorn!

I bought a set of new tires this week. Was helped by Lauren, the Store Manager. She took her time explaining the differences between several different tires. Once I decided which ones I wanted, she worked with me to schedule a time convenient for me.
There was a delivery problem that day and the tires I ordered didn’t come in. Lauren took care of this issue quickly and actually gave me a better set of tires for the same price.
When I went to pick up my car, it was ready as promised. Everyone I dealt with at Griffin was extremely helpful and friendly. Thank you Chris, Brian and Lauren. This was a very positive experience.
I highly recommend this location of Griffin Bros.

Amazing service and honest. Brought my car in with check engine light on and braced myself for huge bill. They looked at it and said my gas cap was just loose. Wow, they could have easily taken advantage of me bit didn’t and I appreciate that.

In regards to the customer service and services provided, Griffin Brothers does a good job. They have a shuttle to take you to and from your house/​work while your car sits at the shop. HOWEVER… I took my car in for an oil change and for the NC inspection, and they called me back to tell me that I had a broken radiator. I asked for a price and they told me it would be a whopping 800 $! I declined and brought my car back home, went to autozone, purchased a BRAND NEW RADIATOR for 130 $ and had a friend install it in under one hour. I normally would not write a review, but I really feel like they were going to take advantage of me and because the difference of prices is over 650 $, it thought it was worth writing. Dear Griffin Brothers, makes me really sad to see you act like other mechanics, trying to rip me off because I am a girl. Shame on you.

Had several oil changes & other regular maintenance, a good sized brake job, and one major repair done on several different cars here since this location opened. Everyone I’ve worked with has been honest and knowledgeable. Always friendly even when they’re swamped, which is often. When it’s really busy you may have to double check that nothing falls through the cracks, but they will get the job done. Lobby and customer area are pleasant and extremely clean– free coffee, drinks, popcorn or pastries. They have an outstanding warranty. If you make arrangements they have a loaner vehicle or can give you a ride. No surprises on the cost– estimates have been right on.