Frontgate

do not buy from frontgate. if you have a problem frontgate «will not provide» any information. we purchased furniture from them and it fell apart in a matter of months and they would not help us.

Bought a dog bed online 100 bucks. .not even close to the size it said it was going to be. Now we have to return it and the store won’t take it back. You should be able to return things online to the store. the box it came in is completely wrecked from the shippers so now I HAVE TO PAY TO RETURN IT AND FIND A BOX. NEVER AGAIN!

Incredibly frustrated by my experience with this company. You pay a premium price, the quality doesn’t match the price, and they do not honor their shipping dates.
I ordered replacement cushions for some outdoor furniture bought two years earlier from Frontgate. The cushions, after two years in a screened porch, are worn out. We ordered replacement cushions on October 12^th, with shipping Nov 8^th on the website. On October 23^rd received an email saying the delivery date was now Nov 23^rd. On October 29^th, recieved another email pushing the delivery to Feb 8^th. Had I known that they would not ship as originally promised, I would have had the cushions made locally, as I wanted them for Thanksgiving entertaining. Spoke with their customer service, who went through thier training manual, telling me how sorry they were. Asked to speak with the supervisor, who told me it was my fault, since this could happen with a backordered item and that I should not have ordered them at this time of year. I went back to check if I missed the fact that these were backordered. Nowhere, on any of the emails, did it say the product was backordered. I asked for the next level supervisor, who at least listened to what I had to say, and didn’t try to get me off the call.
I should have been wary when placing this order as the same delivery problems occured with the original furniture order being pushed back. It is hard to believe in this age of technology, that they could miss a delivery window by more than three months, especially given that they provided me with dates on two prior occasions.
I will not be doing business with this company again, and would suggest you think long and hard before doing so. They market themselves as a luxury goods provider, and deliver at a level below discount stores.

I ordered 4 lanterns from them in mid-​May, specifically to capture the prominently offered (like, all over their website) $ 100 mailed-to-one’s-home rebate for every $ 200 spent. I also used a free shipping coupon that I’d found in a newspaper. I am an accounting professional, and I scoured the website for restrictions and disallowances — NOWHERE was there anything saying that, in essence, if I used the free-​shipping coupon, the $ 100 rebate would be voided — not before, not during, and not after the order. I am an accountant, and about as anal as it gets, and I know how to look for «rebates and discounts can’t be combined,» etc. If they had been honest, of course, I would have foregone the free shipping and chosen the $ 100 rebate instead. They were not honest. Sham practices, and dishonest advertising. I called the customer helpless desk, and of course, they refused to acknowledge that I was correct, and refused to budge. I am so angry, I am mailing back the lanterns and having them take me off their mailing list. I advise readers who may be «on the fence» about this company to steer clear. Not worth the risk, when there are so very many other, better, vendors in the shelter trade who don’t choose to use deceptive advertising to turn a profit.

I wish I had read other reviews on Unilocal before I ordered porch furniture from Frontgate. I will echo what many others have said about shockingly poor customer service, especially for their top shelf luxury prices. I ordered two glider chairs, two ottomans, and a small table. They ended up shipping in three separate shipments, requiring the hassle of being home for the delivery three times rather than one. The table was delivered without notification and left outside, no signature required. I was out of town, fortunately my neighbors brought it in. When I called to try to coordinate the remaining two items, I was told that there was «nothing they could do» to ship them together, even I waited for the out of stock item to be available before shipping the other. And of course, the out of stock item was not out of stock when I ordered it, and I am waiting at least six weeks longer than initially said. The customer service rep supervisor falls back on legal mumbo jumbo to justify the poor service. An unbeliavably frustrating and disappointing experience. Absolutely will never buy anything from them again, would advise others to go elsewhere. Glossy catalogue is truly just a «front.»

I thought their products (EZ bed, outdoor decorations, entryway rug) were excellent. Even better was their customer service, which I did not expect to be good.
I bought the EZ bed in queen size first but it didn’t fit the room so I had to ship it back. The UPS store screwed up and didn’t wait for proper shipping label so the return got lost. Frontgate took over tracking and refunded me and fulfilled my exchange request (sent me EZ bed in twin) immediately, with no hassles at all.

worst customer service ever!!!
people were rude on the phone. useless return policy.
ugh don’t do it!!!

I will never buy anything from Frontgate again. We were told the furniture would be delivered, but the delivery company only delivered on Tuesdays and Thursdays, which we were not told. Then the order didn’t arrive when it was scheduled to. They had to reschedule the delivery date and THEN didn’t arrive in the promised 4-​hour window. TERRIBLE customer service!

Frontgate’s product quality should equal their quite high prices but it doesn’t
I have bought outdoor rugs, lounge chairs, storage boxes and they simply don’t last.
What do we buy from them now: NOTHING!

I have never physically been in this store, BUT I was trying to track down a blanket (Luxury Faux Fur Throw) that I received for Christmas from my in-​laws. My husband is always stealing it (it is SO yummy!) so I wanted to get him one as well. The online store was out, as was a number of the stores I called. Someone at another Frontgate store took the time to look it up on their storewide system and told me they had two at Southpoint. Then I got Sharon at Southpoint on the phone. The blankets were leaving the store that day, but she tracked them down to make sure they were actually gone. She then followed up to let me know she would keep looking for one. I just got a call yesterday that found one. talk about customer service! I called and ordered the blanket today. Glenn was pleasant, will send the throw, and will keep his eyes out in case he finds another. YAY! Point being — great customer service.

This company truly sucks, they run promotions that only last hours to a few days and when you try to order they say promotion expired based on time zones!

I recently placed an online order with Frontgate. At the time I ordered 3 units of one item. The items were described as IN STOCK at the time of my order. My credit card was charged for all items. A few days later I checked on the order for delivery tracking, only to find out that 2 of the 3 units had been CANCELED because they were now OUT OF STOCK!!! This company has no quality control with its stocking warehouse and online ordering system. If a product is IN STOCK at the time of purchase, the product should be delivered as ordered, not dumped AFTER your credit card has been charged for the FULL order!!!

Do NOT Use this company — I ordered a product online that they promised delivery by Dec 24 — After no arrival and no email from the company explaining the delay, I had to call them to find out it would not be shipped for another month. This company is completely unprofessional and poorly managed. — I agree with other reviews below and will not ever use them again

I placed an order of 6 items over 2 months ago and kept getting one delay after another from customer service at Frontgage. Quite ridiculous. Frontgate should have better control over their suppliers. My recent experience in ordering items for the house and pool, have been the worse experience ever in dealing with Frontgate over the last 10 years. Clearly the company is being mismanaged and the owners just don’t care like they use to. Next time I get a catalog in the mail, it’s going in the trash.

Shopping at Frontgate was by far the worst consumer experience I’ve had in along time. First product I purchased broke quickly. I got a refund. When the same item went on sale a few months later, I tried it again. It, too, broke but just outside the three-​month refund period. I was promised a gift certificate that never arrived. A year later, I contacted them about the certificate which they reluctantly sent. A month later, I placed a gift order using the certificate; it never arrived. I then requested/​demanded a refund but was told that, by law of the state of Ohio, they could only credit the card used for purchase, which was a lie. (This card had been defrauded and closed by Bank of America.) Then the CS Rep told me they could «override the law» in certain situations, which she said was «in the training.» Only after contacting Cinmar Corp HQ (parent co) did they agree to credit another card, but, instead, they credited the closed account. Only after my angry call to the president’s office, did I actually get a refund check, over a year and many hours later spent chasing this $ 99 refund. BUYER BEWARE: honey drips from their lips but they will not serve you well!

You need to understand this about Frontgate — it’s expensive!!! It isn’t in the «luxury wing» of Southpark Mall for funzies.
That said, if you’re in the mood for some severe retail therapy and you want something luxurious and unique for your home that you simply can’t find anywhere else, then this is your spot. I love that they have nearly everything in store that they have in their catalog, expect for just a few of the furniture pieces, but they still carry many of those. This way you can see & feel what you’re paying (dearly) for. They have the best doggie beds and on sale they’re really a pretty decent value.
This place really shines at Christmas, though. Pop in just for inspiration if nothing else. Their trees are VERY lifelike.
There are a few (key word) reasonably priced items throughout the year and things that will make your friends say, «OMG, that is so neat, where did you GET that?!» It’s not like I’m a regular here by any stretch, but from time to time it’s a nice treat for something small, and of course catching the occasional SALE or CLEARANCE… ooooh i love those words… they make me happy!!!

Front gate outdoor heaters dont work. Never has and never will

This is a great store for outdoor furniture, pool chaises, etc. If you are on a quest to upgrade your outdoor style, then this is the place to start. Their merchandise is certainly a step above Pottery Barn, but it also is more expensive. Their high prices are their downside as some items are quite simply overpriced. But they have some really nice stuff. Wait for a sale to purchase certain items.