Four Points by Sheraton Charlotte

If not for the sign on the building I would think I was in a $ 50 hotel. The worst I have experienced-​appears to have been last renovated 20 years ago, ceiling tiles do not meet the wall in the bathroom and are stained. The shower curtain rolls downhill on the rod, cannot keep it closed. Walls thin so hear every word said in the next room and the coffee pot was filthy. The halls smell of smoke despite being a non-​smoking floor. The response to my concerns was to come back for another visit… totally tone deaf. Plenty of hotels in Charlotte — no need to go here.

This is honestly a great hotel. Very nice rooms and always clean. I have to give it one star though because EVERY TIME I stay here I NEVER get a wake up call. I am in this hotel multiple times a month and have learned to always set my phone and alarm clock instead. The employees at the front desk always say they will look into it but it never changes. Obviously they don’t really care about the issue. You would think as a hotel close to the airport they would care about this issue. But they don’t. It’s not that I don’t hear it, I stay in hotels 20 nights it of the month and never have a problem except here. The phone lines are always crackling and when you call the front desk to set a wake up call and are talking to them you can still hear a ringtone on the line. I’m sure that’s a part of the problem. But once again even though I explain that to them nothing changes.

Hotel was lovely. I stayed with a friend for one night on a stopover on our way to the west coast. Clean room, comfortable bed, located next to a variety of food options. We used SPG points and were given a free upgrade. Free airport shuttle which is convenient for travelers. Overall a nice stay — Only low point was getting a terse call at 7:04AM from the front desk asking if we were still planning to take the 7:10AM shuttle and if we could please hurry up.

Location — Great. Everything is nearby.
Parking — Literally, we nabbed the last spot in the lot.
Hotel — Lobby is small. Rooms were really shabby and old. Also, the walls were super thin. We would hear people walking by and talking very clearly.

I stayed in this hotel 2 times this week and both in suites with king size beds.
Pros: The people at the front desk were very nice and polite every time. The exercise room is open 24 hrs. Rooms were very clean. Parking is well lit with security cameras. Nice setup and roomy. Two nice flat screen TV’s in both rooms with clear picture.
Cons: The rooms are a little bit worn and dated. No complementary breakfasts.
Conclusion: The room was paid for by using points so I don’t really know if the price is right. A solid 4 star hotel in my book.

This hotel by every appearance seemed good, possibly even above average. But as I will detail there are enough issues to rate it below par in my book.
This stay was complimentary by US Airways because my flight was delayed. I was forced to stay over and it was beyond my control as to which hotel would be chosen.
The hotel shuttle picked me, other passengers displaced and some airline crew up to deliver us to the hotel. This was good, no hitch in the transportation at all.
Check in was also flawless and easy, no issues here. It was after midnight and I just needed to get something to eat and go to bed. The staff directed me to a 24 hour diner which I hit up.
The neighborhood is somewhat sketchy, if your not careful you may accidentally roll into one of the two strip clubs that are within a half mile. I let that urge go, I was beat and just got something to eat. My assumption is the area has prostitution and as you will later hear details I think this hotel is utilized in this activity.
After dinner it was after 1 AM and I entered the floor to screams. I thought WTF, is someone being murdered. As I approached my door I found the screams of delight coming from across the hall. Sometimes you just can’t resist and I went to the door to see what was up. Sure enough it was someone having a really good time in bed, at least she was because the shrill screaming seemed to go on and on. The do not disturb sign made me only want to bang on the door and tell them to quiet down, but I let that urge go too!
The room appeared in order, but I later found the sheets worn. The room was outdated with no plug ins in site. I called for a wake up call. Next morning a live person called me, nice touch… but it was an hour early and they apologized. They reset it for an hour later, but never followed up, so I almost missed the shuttle and never got a hot breakfast offered.
No issues with the shuttle back to the airport and after getting settled in for breakfast a cockroach was located on my food tray which I thought seemed weird, but it was not on my food, the woman in front of me freaked out as I flicked it off of my tray. Later in the day on my travel another cockroach was located by a passenger who yelled at me saying sir, sir you have something on your bag. My assumption is something I cannot prove, but in my opinion they came from the hotel.
Possibly the best thing about this stay would have been if I had hit a strip joint up. I will remember this hotel and never set foot in it again.

Nice hotel, not much to look at from the outside and kind of tucked behind other businesses, yet the suites are big, clean, and bright. It’s close to the airport and there are a ton of dining options several you can walk to… Good for business travel…

Hey, it does the job. It’s cheap, has everything you need. Close to food, good TV channels, and reliable internet.

The shuttle starts at 5:30 NOT 5am like their website says! Now we have a get a cab and pay $ 20! Grrrrrrrr!!!
The rest of the hotel is clean and comfortable. I’d stay here again if the shuttle time wasn’t a factor

The 4 points staff were amazing! We hosted an engagement party there and all of our guests were comfortable, happy, and well fed. Shuttle service to the airport is hourly which is amazing. Would come back!!! Brandon was absolutely wonderful :)

I roll through Charlotte often, and usually stay at the magnificent Westin in that great city. This trip I just happened to notice the very competitive rates being offered by Four Points, and if I am being honest, cheaped out.
I was most pleasantly surprised. Wonderfully clean, spacious rooms, truly convenient. There’s even a light train down the street that takes you past the Westin itself and into the center of downtown.
You simply cannot beat their rates. If you’re a cash and points hawk like myself you can literally steal a great room at this property for $ 30bucks and just 1500 starpoints. Free parking. Eloquent Alex at the front desk is wonderful and has the greatest sense of service and humor.
This is how you win over the business traveler. You combine the best people, with quality and value. My new temporary home in Nawfkarolyna.

Not a full service hotel. Food service is strictly breakfast (not free, you pay at the front desk). They have comp coffee in the lobby. There is a tiny bar off the lobby. Rooms are nice, beds are great!
Some restaurants that are walkable, and if they have the time, the van will take you to nearby locations. The light rail system runs right past the hotel and NO you cannot hear it. Don’t worry.

In town for a mix of work and play, I chose the Four Points by Sheraton because of great rates and a convenient location. We had a party of 3 who stayed for 2 nights. The staff was friendly enough and the rest of the amenities were average at best. However, I do not plan on returning and cannot recommend it.
Our observations (best to worst):
1. Location. Nearby, McKoy’s has delicious food (assuming you’re not on a diet). The ladies at Expert Nails right in front of the hotel are really sweet, do a great job and offer a steal of a deal — $ 35 spa mani/​pedi. Everything else you need is really close by, plus quick access to 77.
2. People watching. We witnessed a middle-​aged man who appeared to have met just his, um, «lady friend» for the first time. The gas station on the corner nearby always seemed to have a police car or two. We witnessed a guy getting arrested, while another gentleman filmed the whole thing on his phone from a few yards away.
3. Poor TV quality, no DVD player, no iPod or USB hookup. We ordered a movie one night and the quality was so terrible that it was difficult to watch. Parts of the movie were so dark that we literally could not make out what was going on.
4. No access to stairs. I realized a new pet peeve: hotels that do not allow you to use the stairs. The stairs were for emergency access only. Please allow access and stop encouraging everyone to be lazy.
5. A few odd smells. Upon entering our room, we detected a faint urine smell. We sniffed around the room and it went away. The beds smelled clean. The next day, the elevator reeked of gasoline.

The room service is a bad set up. The food is prepared off-​site.
I ordered cheese garlic bread and two glasses of wine, they said 30 min. It took over 40 min and the garlic bread was a large hot dog bun with cheese in the middle. Because they don’t actually cook the food here its not like you can get a better one without waiting another 30 – 40 min.
I wanted to give my cc# over the phone when I made the order but they said they would bring the cc machine up with the food. The guy forgot, so he had to go get that, 20 min later he returned.
My advice to Sheraton Four Points, don’t offer room service, I could have easily put shoes on and gotten a roll from KFC next door and a bottle of wine for under $ 10 within 10 min and be relaxing now.

As a person who is relocating to Charlotte I have had to stay in a hotel room for the last month. At first I stayed at the Hyatt Place near the airport. Would definitely recommend NOT staying there. Moved to the Four Points and am very happy. The staff is what makes this place. From the front desk personnel (Alex, Jeff, and Kookie) to the engineer Walt to the bartenders (Cindy, Cathy, and Dane) it is just outright EXCELLENT staff. It comes from the top — Mr. Mike (the GM). The room is clean and comfortable, there is a nice fitness center with good workout equipment, a pool, washer/​dryer available, and a bar. They also have a shuttle that goes to the airport at no charge and Al is the taxi driver who services the Four Points (the front desk will call him at any hour if you need a ride). All in all it is a great place to stay when you’re in Charlotte. You do get points for Starwood.

Very nice Four Points, with a complementary airport shuttle.
I usually stay at the Sheraton across town, however, this hotel is located within walking distance to many local restaurants and the LYNX Light Rail Public Transportation Train system, a quick trip to Downtown Charlotte.
Everyone we encountered here was fantastic, kind and beaming with true southern hospitality.
Thank You Four Points !

My wife and I were heading to Charlotte for the Carolina Rebellion and as SPG members we called ahead and booked a room here. When we got to our room we were surprised. We got a suite so we had a living room and dinning area that were separate from the bedroom and bathroom. The bed is a king size and very comfy. This is easily one of the nicest Sheraton owned hotels I have stayed at.
The kitchenette has a one cup coffee pot, microwave, small fridge, cabinets and a two seat table.
The living room area has a desk, sofa with side tables, coffee table, chair & TV.
The bathroom is very small as with just a toilet and the shower. The shower does have the curved shower rod so the curtain isn’t right on top of you when you shower. The sink is outside of the bathroom and the counter top is fairly spacious.
I have few complaints with this place but the ones I do have are as follows:
The coffee tasted like cardboard. When I opened the pack it smelled great and as it was brewing it smelled nice but the taste was just cardboard. I am not sure if it is the coffee itself or just the cups it brews into but either way, not good. At least they have real half and half and not the powdered crap.
The soap. They did not give us new soaps when they cleaned the room, we had to go to the desk for some.
We called for a late checkout and again the following morning room room service was knocking on my door because the dude that was working the night before did not put us in for it. WTF? What is so hard about that?
All in all, if that is all I have to bitch about, not bad! If I come to Charlotte again I would have no problems staying here again. On a more positive note, some of the employees like Alex are very friendly & have no problems recommending some things to do in the area.

I got stranded over night at Charlotte-​Douglas, and jumped at a hotel voucher I was offered by the airline. The first choice I heard was for Sheraton and went with it with no previous experience. I was very pleased to arrive at a clean, comfortable hotel, and thrilled to sink into a memory foam mattresszzzzzzzzzzz…

Not too bad but right next to light rail line. Easy in and out.