Fireside Hearth & Home

Stay away from this business. We had a nightmare experience with our fireplace install. Very sloppy work and arrogant attitudes by salesman and manager. Once you give them your money, you’re at they’re mercy. Check BBB and read their other reviews here.

Total agreement with John M.
Sorriest excuse for customer service I think I’ve ever had. While they keep tons of my exact fireplace in stock, it somehow took nearly a week from order date to being able to pick it up — FROM THE WAREHOUSE 10 STEPS FROM THE GUY TAKING THE ORDER! Had to gave the metal cap customized, and gave them the exact specs. They called 2 – 3 days later saying they had to have it customized… WHICH WAS THE WHOLE POINT OF SENDING IT FOR CUSTOMIZATION! Then, the cap would be ready on a Monday. Called on Monday, said it now wouldn’t be ready until Thursday. Called on Thursday, they «couldn’t figure out if it was ready but would call back.» Never called back. Tried to call on Friday, they were closed. Please, people — buy your fireplace elsewhere. There are other, similar bad reviews on other sites. They deserve to be out of business.

Worst excuse for customer service and response that I’ve experienced for years. Makes dealing with AT&T Wireless a pleasure.
FInd another provider for your home fireplace.