Enterprise Rent-A-Car

This has been the worst rental experience that I have had in my LIFE!!! This is by far the most mismanaged branch that I have ever dealt with. I have been trying to resolve a matter since Friday afternoon. I spoke with manager at this location named Matt who was very condescending and rude. No matter what I said or asked, Matt did not listen to respond to my concerns. He kept repeating the same thing over and over again. I asked for his direct supervisors number and left him a message this past Saturday. I have yet to receive a response from him. I am not on the phone again trying to make arrangements to return this rental. This is the fourth call where the system says that no one is available after about 4 minutes and disconnects. When I speak with someone at the reservations number, they indicate that I need to speak with someone at the local branch. This is ridiculous, frustrating and unprofessional. Once I return this rental is returned and I am done, I will not do business with with Enterprise again; even if it is an insurance claim!
In the past, I have only rented from Enterprise… not any more.

I needed a cargo van to move and the staff here at enterprise in the university Hilton went out of there way to get one for me quickly. The price was right, and the van was perfect, a Dodge Ram 1500 van with tons of space that was actually kind of fun to drive. The staff (particularly Matt) was very friendly and helpful and I felt like they went out of their way to make my experience easy.

Terrible manager.
The other staff are very helpful. But looks like they are not on the same page with the manager. When called on phone, they said we could rent the car and have a guy with learner’s permit as an additional driver. But when I go in person, the manager said we can’t. This is absolutely absurd. And I clearly booked an economy car, they only had a mini van available.
Please avoid this rental. Try some other enterprise locations.